Purchasing tickets from a secondary ticket marketplace like Vivid Seats can seem risky, especially when buying tickets for high-demand events. Buyers inevitably ask: Will I actually get the tickets I purchased? Here’s what you need to know about buying from Vivid Seats and how the company ensures ticket delivery.
How Vivid Seats Works
Vivid Seats operates as a secondary ticket marketplace, which means they connect buyers and sellers rather than selling their own ticket inventory. Sellers list tickets for sale on the Vivid Seats platform, and buyers purchase those tickets.
Once a purchase is complete, Vivid Seats charges the buyer’s credit card and holds the funds until the event date. The seller must then transfer the tickets to Vivid Seats electronically. Vivid Seats verifies the tickets are valid and then releases the funds to the seller. Finally, Vivid Seats transfers the tickets to the buyer electronically or via FedEx.
Vivid Seats Ticket Guarantee
Vivid Seats offers a 100% Buyer Guarantee on all ticket purchases. This guarantees that:
- You will receive valid tickets in time for the event.
- The tickets will be the same or better seats as what you ordered.
- If there is an issue, you will get comparable or better replacement tickets or a refund.
The Vivid Seats guarantee provides you with peace of mind when buying tickets. Even if the seller fails to deliver the tickets, Vivid Seats assumes responsibility and will ensure you receive your tickets or get your money back.
Is Vivid Seats Legitimate and Safe?
Vivid Seats is a legitimate company based in Chicago that has been in business since 2001. They are a reputable and accredited ticket marketplace used by millions of customers over the past two decades. Here are some signs that Vivid Seats is safe and legitimate:
- Vivid Seats is registered with the Better Business Bureau and maintains an A+ rating.
- They are certified by organizations like TrustE and Norton Secured.
- Vivid Seats employs anti-fraud measures to vet sellers and flag suspicious transactions.
- All purchases are covered by the 100% Buyer Guarantee.
- Customer service is available via phone, chat, and email to quickly resolve issues.
- Vivid Seats accepts all major credit cards and PayPal for secure transactions.
Keep in mind that prices on Vivid Seats may be higher than face value since their inventory comes from resellers, not the venue. However, you can feel confident buying from them as opposed to unknown sellers on Craigslist, eBay, or elsewhere online.
What if the Seller Doesn’t Deliver My Tickets?
If a Vivid Seats seller fails to transfer your tickets as promised, don’t panic. The Vivid Seats 100% Buyer Guarantee ensures you will not be out the money or stuck without tickets. Here is the standard process if a seller does not deliver:
- Contact Vivid Seats customer support immediately to notify them of the issue.
- Vivid Seats will attempt to contact the seller and find out why delivery failed.
- If the tickets cannot be obtained from the seller, Vivid Seats will find replacement tickets for you at no extra cost.
- If suitable replacement tickets cannot be found, you will get a full refund of your purchase.
Make sure to reach out to Vivid Seats as soon as possible, ideally 48 hours before your event. This ensures maximum time to track down replacement tickets if needed. Vivid Seats even allows you to report delivery issues via their mobile app for fast action.
Tips for Ensuring Ticket Delivery
While the Vivid Seats 100% Buyer Guarantee has you covered, there are still a few best practices you can follow to avoid ticket issues altogether:
- Buy early – Purchasing tickets well in advance gives Vivid Seats more time to contact the seller to confirm delivery plans and iron out any potential problems.
- Choose e-tickets – Opt for electronic/mobile ticket delivery which downloads instantly over physical tickets that must be shipped and can get lost.
- Download the app – The Vivid Seats app allows you to store tickets electronically and gives you 24/7 access to customer service.
- Review seller ratings – Buy from Top Sellers with high buyer ratings to minimize chances of delivery issues.
- Confirm your purchase – Log into your Vivid Seats account to confirm ticket delivery as the event approaches.
Following these tips will help ensure a smooth ticket buying experience from start to finish.
What Buyers Are Saying About Vivid Seats
Looking at verified buyer reviews is one of the best ways to evaluate a ticket marketplace like Vivid Seats. Here are excerpts from recent Vivid Seats customer feedback:
Rating | Review |
---|---|
⭐⭐⭐⭐⭐ | “Tickets were delivered quickly via email. Great prices too. Very pleased with my Vivid Seats experience!” |
⭐⭐⭐⭐⭐ | “Had an issue with my tickets and Vivid Seats customer service fixed it right away. Got me better seats for the same show at no charge.” |
⭐⭐⭐⭐ | “Was nervous buying from a reseller but had no problems at all. Vivid Seats came through with the tickets as promised.” |
⭐⭐⭐⭐⭐ | “So easy to use! My tickets were delivered to the app two days before the event. I’m a first time user and would definitely purchase from VS again.” |
Based on buyer feedback, Vivid Seats consistently delivers tickets as expected and provides great customer service if any issues come up. Customers praise the buying experience as being simple, easy, and risk-free.
The Bottom Line: Is Vivid Seats Legit for Event Tickets?
When buying tickets on the secondary market, it’s understandably nerve-wracking wondering if you’ll actually receive valid event tickets. However, Vivid Seats is a legitimate, accredited ticket marketplace focused on customer satisfaction and security.
Key advantages of buying from Vivid Seats include:
- Wide selection of tickets for MLB, NFL, NBA, NHL, concerts, theater, and more popular events
- Prices consistently cheaper than other large secondary sellers like StubHub
- 100% Buyer Guarantee to provide replacement tickets or full refund
- Secure checkout and encryption to protect payment information
- Electronic ticket delivery seconds after purchase
- Excellent customer service reputation over 20+ years in business
While there is always risk buying from an unknown individual reseller, a marketplace like Vivid Seats has numerous protections in place to ensure buyers actually receive the purchased tickets for the event.
Millions of happy customers over the past two decades, “A” rating from the BBB, and a perfect guaranty track record means that yes – Vivid Seats is legit and can be trusted to deliver your event tickets.
Conclusion
Vivid Seats provides a secure, reliable ticket marketplace to purchase verified event tickets from other fans and ticket holders. Customers can feel confident that Vivid Seats will deliver valid tickets thanks to buyer guarantees, fraud prevention, and great customer service. While pricing is higher than face value, the benefits of buying from Vivid Seats versus other secondary sellers makes it a top choice for ticketing needs.