Quick Answer
There are a few common reasons why Ticketmaster tickets may not be adding to your digital wallet:
- The transfer or resell option is not enabled – If the original ticket purchaser did not enable transfer/resell, you cannot add the tickets to your wallet.
- The tickets are Will Call only – Will Call tickets must be picked up in person and cannot be transferred digitally.
- Your wallet is not compatible – Make sure you have an eligible digital wallet from Apple, Google, or Samsung.
- You have not completed the transfer – The original purchaser must officially transfer the tickets to your Ticketmaster account.
Checking these issues can help troubleshoot the problem. You may need to follow up with the original ticket purchaser if the transfer/resell option was not enabled or the tickets are Will Call only.
Inability to Transfer Tickets
One of the most common reasons that Ticketmaster tickets won’t add to your digital wallet is that the original purchaser did not enable the transfer or resell option when they bought the tickets.
When buying tickets on Ticketmaster, the purchaser has the option to enable or disable ticket transfer capabilities. This is an important setting that determines if the ticket barcode can be shared digitally.
If the original purchaser disabled transfers, then the barcode is locked to their account only. Even if they send you a screenshot of the ticket, you won’t be able to add it to your digital wallet.
You would need the original purchaser to sign into their Ticketmaster account and officially transfer the tickets to your email address or Ticketmaster account. This links the ticket barcodes to your account credentials.
However, if they did not enable transfers when originally purchasing the tickets, then there is no way for them to initiate a transfer after the fact. In this case, you would need them to physically accompany you to the event to scan their ticket barcode from their smartphone.
How to Check If Transfers Are Enabled
If you’re unsure whether transfer capabilities were enabled for a Ticketmaster ticket, there are a couple ways to check:
- Ask the original purchaser to view the ticket details in their Ticketmaster account and look for a “Transfer Ticket” or “Resell Ticket” option. If present, transfers were enabled.
- Use Ticketmaster’s online chat or call their customer service line to inquire whether transfers/resales are enabled for the specific ticket order. You will need the order number.
This will clarify if the original purchaser allowed for transfers. If not, coordinate with them to physically attend the event together and scan the tickets from their smartphone.
Will Call Tickets
Another common scenario where Ticketmaster tickets won’t transfer to your wallet is if the tickets are Will Call only.
Will Call tickets have no barcode and can only be obtained in person at the venue box office. The tickets are held under the original purchaser’s name, requiring their ID to be presented and the tickets claimed.
Since Will Call tickets do not have barcodes, there is no way to transfer these types of tickets between Ticketmaster accounts. You will not be able to add Will Call tickets to your digital wallet.
Instead, the original purchaser will need to arrive early, pick up the Will Call tickets themselves, and then distribute them to everyone in your party. Only the person who originally bought the tickets can claim them at Will Call.
Sometimes certain sections or ticket types will only be available as Will Call. This is usually dictated by the event organizer or venue policies. If the original purchaser accidentally bought Will Call tickets, you unfortunately have no way to claim them independently with a digital transfer.
Checking If Tickets Are Will Call Only
To see if your Ticketmaster tickets are Will Call only, you can:
- Ask the original purchaser to check their Ticketmaster account ticket listing – Will Call tickets will be clearly labeled as “Will Call Only”
- View the Ticketmaster order confirmation email – This should indicate Will Call pickup instructions if applicable.
- Contact Ticketmaster customer support – Give the order number and they can check if Will Call was the delivery method.
If confirmed as Will Call, coordinate with the original purchaser on meeting up at the venue box office to retrieve the tickets together.
Incompatible Digital Wallet
Ticketmaster has partnered with certain digital wallet providers to enable ticket transfers and barcode displays. If your digital wallet app does not have this direct integration, you may encounter issues adding Ticketmaster tickets.
The main digital wallets that support Ticketmaster transfers include:
- Apple Wallet (for iPhone)
- Google Pay (for Android)
- Samsung Pay (for Samsung Galaxy)
These have direct partnerships with Ticketmaster allowing for smoother ticket barcode verification and live updates if transfers occur.
If you are trying to add Ticketmaster tickets to a non-partnered digital wallet, you may not be able to complete the transfer. Some other apps may claim Ticketmaster compatibility but have display issues, broken barcode scans, or lack live updates.
Your best bet is using an official partner like Apple, Google, or Samsung for seamless Ticketmaster integration. You will have the highest chance of successfully adding eligible Ticketmaster tickets to these supported digital wallets.
Digital Wallet | Ticketmaster Integration |
---|---|
Apple Wallet | Yes (Official Partner) |
Google Pay | Yes (Official Partner) |
Samsung Pay | Yes (Official Partner) |
Other Apps | Unofficial, may have issues |
Not Completing the Transfer
One simple but often overlooked step is that the original Ticketmaster ticket purchaser needs to complete the transfer process to send the tickets to you officially.
Just receiving a screenshot of their ticket or barcode does not mean the tickets are now linked to your account or digital wallet. The original purchaser must take action on their end to fully enable the transfer.
The general transfer process on Ticketmaster is:
- Original purchaser signs into their Ticketmaster account and selects the eligible tickets.
- They enter the recipient’s email address or Ticketmaster account credentials.
- The purchaser confirms and completes the ticket transfer.
- An email confirmation is sent to the recipient with instructions to accept the transfer.
- The recipient accepts and the tickets are now linked to the recipient’s account or digital wallet.
Until the original purchaser officially completes steps 1-3, you will not be able to add the tickets to your digital wallet.
Follow up with them to ensure they fully transferred the tickets to your email/account as the recipient. If they ran into any issues ordid not finish the process, you will not see the tickets on your end.
Troubleshooting Tips
If your Ticketmaster tickets still won’t add to your digital wallet after reviewing the common reasons, here are some troubleshooting tips:
- Log out then log back in to your Ticketmaster account – This refreshes the connection.
- Double check your Ticketmaster account credentials if errors occur during transfer.
- Use the Ticketmaster website instead of the mobile app to do the transfer.
- Clear the cookies and cache in your mobile wallet app and re-add the ticket.
- Close and reopen your digital wallet app to force a refresh.
- Try adding the ticket on a different device like a laptop instead.
- Contact Ticketmaster support if issues persist – They can investigate further.
Following these troubleshooting steps or contacting customer service can often resolve elusive technical issues that may arise during the wallet transfer process.
When to Call Ticketmaster Support
If you have taken all troubleshooting steps and your Ticketmaster tickets still will not show in your digital wallet, it’s time to reach out to their customer support for additional help.
Some examples where contacting Ticketmaster could be useful:
- To confirm if transfers were enabled for a ticket order.
- If errors occur when the original purchaser tries to complete the transfer.
- If you never received a transfer email to accept the tickets.
- When troubleshooting tips do not solve the wallet issue.
- To report any suspicious activity if your account was compromised.
Ticketmaster has helpful customer service agents who can dive into your specific account, order information, and ticket records to sort out problems. This is the next best step if you cannot resolve the wallet issue independently.
Reach out to their support team via:
- Online chat on the Ticketmaster website.
- Email at [email protected]
- Phone at +1 800-653-8000 (US) or your local branch’s help line.
Provide key details like your order number, account email/username, and ticket info when contacting support. With Ticketmaster’s help, hopefully you can get your ticket successfully transferred to your digital wallet.
Preventing Future Transfer Issues
Once you resolve your ticket wallet issues, there are some tips to avoid potential transfer problems in the future:
- Only buy from trusted sources – Buy directly from Ticketmaster or other reputable sellers.
- Review order details closely – Double check if transfers are enabled and delivery method before purchase.
- Use recommended wallets – Stick to Apple, Google, or Samsung Pay for best compatibility.
- Save confirmation emails – Keep the ticket purchase and transfer confirmation emails for your records.
- Create a Ticketmaster account – Managing tickets is easier with a Ticketmaster account.
Following these best practices when purchasing and managing tickets through Ticketmaster in the future can help minimize headaches. Being an informed buyer, using official transfer methods, and leveraging Ticketmaster support when issues arise are great ways to keep your tickets where they belong – in your digital wallet.
Conclusion
Trouble adding Ticketmaster tickets to your mobile wallet is frustrating, but the problem is usually caused by one of a few common factors – unenabled transfers, Will Call tickets, incompatible wallets, or incomplete transfers.
Checking these potential reasons, troubleshooting technical issues, and reaching out to customer service are great ways to remedy the problem. With the right strategy, you’ll have those tickets on your phone and ready for scan-in at the event.
Having your tickets easily accessible in your digital wallet makes getting into the event quick and hassle-free. Now that you know the main causes for transfer failures and helpful fixes, you can get back to the excitement of attending the concert, game, or show!