There are a few common reasons why your Ticketmaster app may not be displaying tickets you’ve purchased:
You’re not logged into the right Ticketmaster account
The Ticketmaster app ties your tickets to your Ticketmaster.com account. If you used a different email address or account to purchase your tickets, you won’t see them in the app unless you’re logged into that account. Make sure you’re logged into the Ticketmaster account that you used to buy the tickets.
The tickets were transferred to you
If someone transferred tickets to you or you received forwarded tickets, they will not show up in your Ticketmaster app automatically. You’ll need to specifically add the transferred tickets to your Ticketmaster account by following these steps:
- Open the Ticketmaster app and tap “My Tickets”
- Tap the “+” icon in the upper right corner
- Select “Add Transferred Tickets”
- Enter the transfer code and order number provided by the ticket sender
Once added, the transferred tickets should display in your Ticketmaster app.
The event date has passed
The Ticketmaster app only displays upcoming event tickets by default. If the event date has already passed, you’ll need to change the filter options to view past events:
- Open the Ticketmaster app and tap “My Tickets”
- Tap the filter icon in the upper left corner (it looks like a funnel)
- Check the box next to “Past Events”
This will make tickets for events that have already happened visible in your Ticketmaster app.
Connectivity issues
If you have a weak internet connection, the Ticketmaster app may fail to load your ticket data properly. Try force quitting and restarting the app, then wait for tickets to fully refresh when you open “My Tickets.” If connectivity is still an issue, try connecting to a stronger WiFi or cellular data connection.
The tickets haven’t been transferred to mobile yet
For some event tickets, the venue or organizer needs to complete mobile ticket delivery before they will show up in your Ticketmaster app. This is common with college sports games and other controlled venue events. If you purchased “mobile” tickets but don’t see them in your app yet, check the delivery details or contact the venue/box office to ensure mobile delivery has been completed.
An error occurred when transferring or downloading tickets
In rare cases, there may be an error when transferring tickets to your account or downloading them to your phone via the app. If you previously saw the tickets in your Ticketmaster account but now they are missing from the app, try these troubleshooting steps:
- Force quit and restart the Ticketmaster app
- Log out and back into your Ticketmaster account
- Delete and reinstall the Ticketmaster app
- Contact Ticketmaster Fan Support for further troubleshooting
The tickets are associated with a different device
Mobile tickets can sometimes get “stuck” on one device when you change between phones. Try checking if the tickets are still visible in the Ticketmaster app on another phone or tablet you may have used previously. If so, you can transfer the tickets back to your current device:
- On the old device, open Ticketmaster and go to “My Tickets”
- Tap the ticket you want to move then tap “Transfer”
- Follow prompts to transfer the ticket to your new device
The tickets should now display properly in your current Ticketmaster app.
You have unsigned Ticketmaster tickets
Some older Ticketmaster tickets require an additional “signing” step before they will display properly in your account and app. If you see a “Sign Ticket” option when viewing a ticket, tap it and follow the prompts to complete signing. The ticket should then appear correctly across your Ticketmaster platforms.
Conclusion
Checking these common ticket issues often resolves cases of missing or incorrect tickets in the Ticketmaster app. Make sure you’re logged into the right account, try reinstalling the app, check for connectivity problems, or contact support if needed. With the right troubleshooting, you should be able to access your event tickets seamlessly via your mobile device.
Summary of Solutions
Problem | Solution |
---|---|
Wrong Ticketmaster account | Log into correct account that tickets were purchased with |
Transferred tickets | Manually add transferred tickets in the app |
Event date passed | Update filters to show past events |
Connectivity issues | Retry with better connection |
Tickets not transferred to mobile | Wait for venue to deliver or contact box office |
Error transferring or downloading | Restart app, reinstall app, or contact support |
Tickets on old device | Transfer tickets back from old device |
Unsigned tickets | Complete signing process for tickets |