There are a few common reasons why Ticketmaster may not be opening properly on your computer:
Your Browser is Outdated or Incompatible
Ticketmaster requires a modern web browser with the latest security updates in order to function properly. If you are using an outdated or incompatible browser like Internet Explorer, this could prevent Ticketmaster from working.
Try updating your browser to the latest version or switch to using a more modern browser like Google Chrome or Mozilla Firefox. Make sure to keep your browser up-to-date going forward as well.
Your Browser Extensions are Interfering
Some browser extensions like ad blockers, privacy extensions, or script blockers can sometimes interfere with sites like Ticketmaster from loading properly. Try temporarily disabling any extensions you have enabled in your browser and see if that allows Ticketmaster to open.
If that fixes the issue, you can enable your extensions one-by-one until you identify the problematic one. You may need to whitelist Ticketmaster in that extension’s settings to allow it to work properly.
You Have a VPN Active
If you are connected to a VPN (Virtual Private Network), it could be blocking access to Ticketmaster. VPNs route your traffic through different servers, which can sometimes break site functionality.
Try disconnecting from your VPN and accessing Ticketmaster directly through your internet connection instead. If Ticketmaster loads properly without the VPN active, you may need to adjust your VPN settings to resolve any conflicts.
There are Internet Connectivity Issues
Check that you have a stable, high-speed internet connection when attempting to access Ticketmaster. Slow speeds, connectivty drops, or using public WiFi can prevent pages from loading correctly.
Try accessing Ticketmaster from an alternate internet source like mobile data on your smartphone. If Ticketmaster loads there, it indicates your main internet connection is having issues.
Contact your internet service provider if you are consistently having trouble maintaining a connection.
The Ticketmaster Website is Having Problems
In some cases, the issue may simply be on Ticketmaster’s end, and their website is experiencing outages or glitches. Check Downdetector to see if others are reporting widespread problems accessing Ticketmaster.
Try waiting a bit and attempting to load the site again later. You can also check Ticketmaster’s Twitter or Facebook pages – they will often post updates if they are experiencing technical difficulties.
Your Browser Cache Needs to be Cleared
Over time, your browser accumulates cached data from sites like Ticketmaster which can get outdated or corrupt. This can prevent sites from loading properly after a certain point.
Try clearing your browser’s cache and cookies – this will wipe the slate clean and may resolve any conflicts that were preventing Ticketmaster from opening.
In Chrome, go to Settings, Privacy + Security, Clear Browsing Data and select cookies, cache, etc. Other browsers have similar cache clearing options in their settings or menus.
There is Malware Interfering
Malicious software like viruses, spyware, or malware could have infected your computer and be disrupting access to Ticketmaster.
Run a full system scan with updated antivirus software to check for and remove any infections. You can also use a tool like Malwarebytes for a second opinion.
If any infections were found, reboot your system afterwards and try Ticketmaster again. The malware may have corrupted important files or settings that were blocking sites from working properly.
Your Computer’s Date & Time Settings are Incorrect
Websites rely on your computer having the correct current date and time set in order to function properly. An incorrect datetime being set can confuse browsers and break functionality.
Double check that your operating system’s datetime matches the current real time and timezone. Automatically syncing your datetime online can prevent mismatches from happening over time.
There are Problems with Your Windows Hosts File
The hosts file in Windows is used to map domain names to IP addresses. If it becomes corrupted or edited incorrectly, it can prevent accessing sites like Ticketmaster.
Check that your Windows/System32/drivers/etc/hosts file has the correct default contents and has not been improperly modified. If needed, overwrite it with a fresh default hosts file or have it automatically reset during Windows troubleshooting.
Your DNS Cache Needs to be Flushed
Your computer caches DNS information to speed up resource lookups. But sometimes this cache can become outdated, which can stop you from accessing sites.
Open the Command Prompt and run the command ‘ipconfig /flushdns’ to flush out the stale DNS cache. This forces your system to freshly resolve Ticketmaster’s domain name to the right IP.
There is a Problem with Your network/Firewall
If you are accessing Ticketmaster on a business, school, or library network, their firewall settings may be blocking the site. Some firewalls block access to sites categorized as entertainment or shopping.
Try toggling your firewall temporarily or connecting to a different WiFi network not going through that same firewall. If Ticketmaster loads correctly, you will need to contact the network admin to get the site whitelisted.
Your Ticketmaster Account was Deactivated or Banned
In rare cases, Ticketmaster may have deactivated or banned your account, in which case trying to log in would fail.
This would only happen if you violated their Terms of Service agreement. Check your email for any notifications from Ticketmaster regarding account status issues.
You would need to contact their customer service if your account was deactivated and you need it reinstated.
Third-Party Cookies are Blocked in Your Browser
Ticketmaster relies on third-party cookies for managing user sessions and authentication. If you have disabled third-party cookies in your browser settings, it could break functionality.
Try re-enabling third-party/cross-site tracking cookies temporarily in your browser settings. If Ticketmaster starts working after doing so, you can selectively whitelist Ticketmaster’s cookies.
You Need to Re-Register Your Browser
In some cases, your browser can become improperly registered during installs or updates. This can cause conflicts accessing sites like Ticketmaster.
Try re-registering your browser by typing the command ‘ie4uinit.exe -show’ in the Run dialog box and pressing enter. This resets all browser associations.
Your Computer’s Hostname has Issues
Sites like Ticketmaster sometimes check the hostname of connecting devices to validate them. An invalid or improper hostname configured on your device could be causing conflicts.
Check your current hostname in System Information and make sure it meets naming conventions for your network. If needed, change it to a simplified valid name not containing special characters.
There are Browser Profile Issues
Browsers like Chrome allow separate user profiles to be configured. If your Ticketmaster profile is corrupted or outdated, it could prevent access.
Try opening Chrome normally and browsing to Ticketmaster. If it fails, open Chrome using the ‘incognito mode’ menu option which uses a separate profile. If Ticketmaster loads in incognito mode, your main profile is the issue.
You can delete and recreate your standard Chrome user profile in this case to resolve any corruption.
SSL Certificate Errors are Occurring
If Ticketmaster is showing SSL warnings or errors, it means there are problems with their security certificates that your browser doesn’t trust.
This could indicate a man-in-the-middle attack intercepting your traffic, or more likely just an expired certificate on Ticketmaster’s end.
Contact Ticketmaster if the SSL errors persist, as it means their connection is not properly secured right now.
Your Internet Security Settings are Blocking Ticketmaster
Antivirus, firewall, and internet security tools can sometimes have overly aggressive settings that block access to legitimate sites like Ticketmaster.
Add Ticketmaster to your allowed sites list and adjust any internet access rule that is wrongly blocking the domain. This will whitelist Ticketmaster while keeping the rest of your protection in place.
There are Problems with Your Operating System
If you are using an outdated or improperly configured operating system, it could cause conflicts with sites like Ticketmaster failing to load.
Make sure your OS is updated fully and restart your computer. Check for any pending Windows or OS X updates to install. An fresh reboot can clear out any glitches caused by outdated OS files.
Your Browser Needs to be Reinstalled
In rare cases of severe browser corruption, the only fix may be fully uninstalling and reinstalling your browser.
Save any bookmarks before uninstalling. Download a fresh installer from the browser’s website and go through the installation steps. Test Ticketmaster again afterwards to see if this resolved any low-level issues.
Conclusion
Troubleshooting website loading issues can be a process of elimination. Try restarting both your browser and computer, clearing cached data, checking for malware, and confirming various settings/connectivity look normal. If issues persist, contact the site’s tech support team to see if they are actively having problems on their end.
Common Ticketmaster Loading Issues | Potential Solutions |
---|---|
Outdated browser | Update browser or switch to a modern one like Chrome |
Interfering browser extensions | Disable extensions one-by-one until finding culprit |
VPN connectivity problems | Disconnect from VPN and access Ticketmaster directly |
Internet connection issues | Troubleshoot connection problems with ISP if persist |
Site outages | Check Ticketmaster’s Twitter/Facebook for outage alerts |
Corrupted browser cache | Clear cache and cookies to wipe slate clean |
Malware infection | Run antivirus scan and remove any malware |
Incorrect datetime | Sync computer’s datetime to correct settings |
Problematic hosts file | Overwrite hosts file with fresh default version |
Stale DNS cache | Flush DNS cache using ipconfig command |
Network firewall blocking | Get Ticketmaster whitelisted by IT staff |
Deactivated account | Contact Ticketmaster to reinstate if wrongly deactivated |
Third-party cookies blocked | Re-enable third-party cookies in browser |
Browser registration issues | Re-register browser with ie4uinit.exe command |
Invalid hostname | Correct hostname to valid name without special characters |
Corrupt browser profile | Delete and recreate corrupted profile |
SSL certificate errors | Notify Ticketmaster site has security issues |
Overly restrictive security settings | Whitelist Ticketmaster as allowed site |
Outdated operating system | Fully update OS and restart computer |
Severe browser corruption | Fully uninstall and reinstall browser |
Further Troubleshooting Steps
If you still can’t resolve the issues accessing Ticketmaster after trying the above solutions, some further steps include:
- Trying a different device like a mobile phone to access Ticketmaster – this pinpoints if the problem is localized to your computer or network
- Temporarily disabling your antivirus – some falsely identify Ticketmaster as a threat
- Using a VPN or proxy – helps determine if your local network is the issue
- Completely resetting your browser – clears ALL data, add-ons, caches, and customizations
- Booting into Safe Mode – isolates software conflicts in Windows
- Creating a new Windows user account – determines if account specific settings are responsible
- Testing website on an alternate browser – helps rule out browser-specific issues
- Power cycling your modem/router – restarts connection
- Changing your DNS servers – uses alternate name servers to resolve websites
If at any point Ticketmaster starts working, cancel out the last step to isolate what the fix was. If issues continue even after trying every solution, reach out directly to their tech support team.