There are a few common reasons why your QR code may not be showing up properly on the Ticketmaster app or website when trying to access your event tickets.
The QR Code Hasn’t Been Activated Yet
Often the QR code for your Ticketmaster tickets won’t work right away when you first purchase the tickets. There is typically a delay before the QR code is activated in their system. This prevents people from being able to screenshot or duplicate the QR code before the event. Ticketmaster will activate the QR code sometime between the purchase date and the event date, usually 1-3 weeks before the event.
What to Do
If your event is more than a few weeks away, you simply need to wait for Ticketmaster to activate the QR code. Keep checking back periodically by opening your Ticketmaster account and viewing your purchased tickets.
You’re Not Looking in the Right Place
The Ticketmaster app and website can be a little confusing when trying to find your QR code. Here are some tips on where to look:
- On the mobile app, tap “Tickets” then tap the event you want to view. Swipe left on the ticket to reveal the QR code.
- On the website, click “My Account” then “My Tickets.” Click on the event title to open the ticket details. The QR code will display on the right.
- Your QR code will only show up under the ticketpurchaser’s Ticketmaster account. If someone else bought the tickets, you’ll need to get the QR code from them.
Screenshot Your QR Code
Once you locate the QR code, take a screenshot or photo of it so you have it handy on your phone for the event day. This will prevent any issues accessing it if you lose cell/data service at the venue.
There’s an Error or Bug with the QR Code
In some cases, there may be a technical issue or glitch that is preventing your Ticketmaster QR code from displaying properly. Some things to try:
- Force close and reopen the Ticketmaster app
- Try viewing the ticket on a different device or web browser
- Update the Ticketmaster app or clear your browser cache and cookies
- Contact Ticketmaster Customer Support if the issue persists
Access Your Tickets Offline
As a last resort, you can access your tickets if you’re at the event and the QR code is still not working. To do this:
- Open your email confirmation from Ticketmaster and locate the order number
- Go to the box office/will call at the event and provide the order number
- They can print your tickets for you there or grant you access in person
The Tickets Were Transferred to Someone Else
If you purchased tickets but then transferred them to a friend, they will be the only ones now able to access the QR code. Make sure the tickets haven’t been transferred away from your account if you can no longer see the QR code.
Undo a Ticket Transfer
If you transferred tickets in error, you may be able to undo the transfer:
- Log into your Ticketmaster account online
- Go to your purchase history and select the event
- Find the option to undo the transfer and take back the tickets
- The QR code should then reappear in your account
However, this option goes away once the recipient fully claims the tickets, so act fast!
Your Tickets Were Resold
If you resold your tickets through a marketplace like Stubhub, VividSeats, or Ticketmaster’s own resale platform, then the QR code will no longer work for you. Whoever bought the tickets from you will receive a new QR code instead.
Similarly, if you purchased resale tickets from someone else, only you will have the valid QR code, not the original ticket buyer.
Access Resale Tickets
If you bought resale tickets and can’t see the QR code, follow these troubleshooting tips:
- Make sure the resale marketplace has transferred the tickets and you completed the purchase
- Check the marketplace app or website as they may display the QR code there
- Reach out to the marketplace’s customer service for assistance
You’re Viewing the Wrong Event
With multiple tickets for different events in your Ticketmaster account, it’s easy to accidentally view the wrong one. Make sure you selected the correct upcoming event that matches your tickets.
Find the Right Event
Use these tips for double-checking you’re looking at the proper event:
- Match the event name, date, and location to what’s written on your tickets
- Filter your Ticketmaster tickets by “Upcoming Events”
- Sort your ticket list by “Nearest Event Date”
Conclusion
Troubleshooting Ticketmaster QR code issues takes some trial and error. With Ticketmaster’s spotty reputation, technical problems are not uncommon. However, in most cases the problem is simply that the code hasn’t been activated yet or you’re not accessing your account properly. Be patient, try viewing your tickets across different devices, and contact support if you continue having no luck.
Issue | Solution |
---|---|
QR code not activated yet | Wait 1-3 weeks for Ticketmaster to activate it |
Can’t find the QR code | Check the app Ticket tab or website My Tickets |
Technical issues | Try rebooting app, using different device, or contact support |
Tickets transferred | Undo transfer or contact new recipient |
Tickets resold | Get QR code from resale marketplace where purchased |
Wrong event showing | Double check event name, date, location match tickets |