There are a few potential reasons why you may see the transfer button greyed out when trying to transfer tickets on Ticketmaster:
You don’t have eligible tickets
Not all tickets sold on Ticketmaster are eligible for transfers. Here are some types of tickets that typically can’t be transferred:
- Student, military, senior, or other discount tickets
- Restricted view tickets
- Non-transferable tickets (usually marked “Credit Card Entry Only”)
- Season tickets or multi-show packages
- Tickets purchased via fan-to-fan resale
If you’re trying to transfer a ticket that falls into one of those categories, the transfer button will be greyed out.
Transfers are disabled for the event
In some cases, transfers may be restricted for a particular event. This is up to the discretion of the event organizer or venue. If transfers are not enabled for the event, you won’t see the transfer option.
Tickets are non-transferable PDF print-outs
Some venues issue non-transferable PDF tickets rather than mobile tickets. These typically need to be printed out and are intended for use only by the original purchaser. They cannot be electronically transferred to someone else.
You already transferred the tickets
Tickets on Ticketmaster can only be transferred once. If you’ve already transferred the tickets to someone else, you won’t have the option to transfer them again.
Transfer deadline has passed
Ticket transfers need to be completed by the transfer deadline, which is usually 24-48 hours before the event start time. If you’ve passed the deadline, transfers will be disabled.
Recipient’s Ticketmaster account is ineligible
There are certain requirements for the Ticketmaster account receiving a ticket transfer:
- The account must have been created at least 48 hours before the transfer
- The account holder must provide a valid US cell phone number
- The account cannot have any past violations of Ticketmaster’s terms of use
If the recipient’s account does not meet these criteria, you may not be able to complete the transfer.
Technical issues
In rare cases, you may run into a technical glitch that prevents transfers even when all other conditions are met. Some troubleshooting steps to try:
- Refresh the page and try again
- Log out and log back into your Ticketmaster account
- Use a different web browser
- Clear your browser cookies and cache
- Try on a different device like a mobile phone or tablet
If none of those steps work, you’ll need to contact Ticketmaster customer support for assistance.
Conclusion
In summary, common reasons for Ticketmaster’s transfer button being greyed out include having ineligible tickets, transfers being restricted for the event, already transferring the tickets once, passing the transfer deadline, recipient account issues, or site errors. If you’ve ruled out those potential causes, contact Ticketmaster support to resolve any other transfer issues.
Detailed Explanation on Why Transfer Buttons Can Be Greyed Out on Ticketmaster
Ticketmaster is one of the largest ticket sales and distribution companies, providing tickets for sporting events, concerts, theater shows, and more. When purchasing tickets on Ticketmaster, customers may want to transfer tickets to friends or family members. However, sometimes the transfer button can appear greyed out and unavailable. There are several possible reasons for this.
Types of Tickets That Cannot Be Transferred
One of the most common reasons transfer buttons are greyed out is that certain types of tickets cannot be transferred per Ticketmaster’s policies. These include:
- Discount tickets – Any ticket purchased with a discount code or promotion cannot be transferred. This includes student, military, senior, and other specialty discounts.
- Restricted view tickets – These are tickets with obstructions or limited views of the event. They are non-transferrable.
- “Credit card only” tickets – Some tickets will specify they can only be used by the original credit card holder and are non-transferrable.
- Season tickets or multi-show packages – Tickets for recurring events like season tickets to sports games or multi-show theater packages typically cannot be transferred.
- Resale tickets – If you purchased a resale ticket through Ticketmaster’s fan-to-fan exchange, it often cannot be transferred again.
Why These Tickets Are Non-Transferrable
There are a few reasons why Ticketmaster restricts transfers on certain ticket types:
- To prevent unauthorized reselling or scalping of discounted tickets
- To limit transfers of low-demand tickets like obstructed view seats
- To enforce limits on season ticket packages and multi-show deals
- To give priority to original ticket purchasers
Event Transfer Restrictions
In some cases, Ticketmaster temporarily disables all ticket transfers for certain events. This is typically done at the request of the event organizer or venue. Reasons may include:
- Very high demand events where they want to discourage scalping
- Security concerns that require limiting distribution
- Exclusive events with strict policies on who can attend
If an event has disabled all transfers, the buttons will be greyed out regardless of ticket type.
How to Tell if Transfers Are Disabled
There will usually be a notice on the event page indicating transfers are unavailable if they have been restricted across the board. You can also try selecting the transfer option – if it’s greyed out for all tickets, transfers have likely been disabled.
Limits of One Transfer Per Ticket
Ticketmaster only allows tickets to be transferred once. If you have already transferred a ticket to someone else, you cannot transfer it again. Attempting a second transfer will result in a greyed out button.
Why Only One Transfer Is Allowed
The one transfer limit is intended to discourage scalping activities. It helps maintain fair pricing and availability of tickets by preventing constant exchanging.
Missed Transfer Deadline
Tickets can only be transferred up until the transfer deadline, usually 24-48 hours before an event’s start time. After the deadline passes, transfers are disabled and greyed out.
This ensures tickets can no longer exchange hands at the last minute for logistical and security reasons.
How to Check Transfer Deadline
The transfer deadline will be displayed near the transfer button. Be aware of this cutoff time when planning your transfers.
Recipient Account Restrictions
The ticket recipient’s Ticketmaster account can also impact transfer ability. Transfers may be blocked if:
- The account was created within the past 48 hours
- The account does not have a valid US cell phone number on file
- The account has previously violated Ticketmaster terms of use
These limitations reduce fraud, spam accounts, and policy violations.
Checking Recipient Account Status
If you’re unable to transfer to someone, check that their Ticketmaster account meets the criteria above. Have them update their account details or create a new account if needed.
Technical Issues
In some cases, website errors may mistakenly disable the transfer button. Some things to try if you encounter technical issues:
- Refresh the page and retry the transfer
- Log out and log back into your Ticketmaster account
- Use a different web browser or device
- Clear cookies and cache from your browser
- Contact Ticketmaster customer support
Technical problems are rare, but can occasionally interfere with transfers.
Contacting Ticketmaster Support
If you still cannot determine why the transfer button is greyed out or how to enable it, reach out to Ticketmaster customer service for assistance. There are a few ways to contact them:
- Live chat with an agent on Ticketmaster.com
- Message them on Twitter @Ticketmaster
- Call Ticketmaster customer service at +1 800-653-8000
A support representative can look into the specific issue and account details to help troubleshoot. They can also process manual transfers in some cases.
Conclusion
Greyed out and disabled transfer buttons on Ticketmaster can be frustrating, but are usually caused by one of several common reasons. The most likely causes are ineligible ticket types, restrictions set for the event, already transferring a ticket once, passing the transfer deadline, recipient account problems, or site technical issues. Checking for these root causes first before contacting customer support can often resolve the problem quickly.