Common Ticketmaster Errors
Ticketmaster is one of the largest ticketing companies, providing tickets for concerts, sports events, theater shows, and more. With millions of users trying to purchase tickets, especially for hot events, errors can occur. Some common Ticketmaster errors include:
Something Went Wrong Error
This vague error message appears when there is an unknown issue processing your ticket request. It could be anything from the site being down for maintenance to a payment processing error. Try again in a few minutes or check Ticketmaster’s social media for updates.
Another Fan Beat You to Those Tickets
This disappointing message means the tickets in your cart were claimed by another fan during checkout. High demand events sell out in seconds. Have backup tickets in mind and keep trying if you still want tickets.
Unable to Process Request
Various issues like payment processing problems, website glitches, or invalid promotion codes can lead to this error. Try again or contact Ticketmaster support if it persists.
Invalid Promo Code
Double check thepromo code you entered hasn’t expired and is typed correctly. Codes are event specific and often have short windows to be used. Contact the promoter if you believe the code should be valid.
Why Do These Errors Happen?
Ticketmaster errors commonly occur for the following reasons:
High Demand
When ticket demand greatly outpaces supply, like for a BTS concert or playoff game, heavy traffic can overload servers and cause errors. Being persistence and moving quickly through checkout improves your chances.
Insufficient Inventory
If an event is nearly sold out, there may not be enough ticket inventory left to complete your purchase by the time you finish checkout. Try lower quantity options or different ticket types.
Technical Issues
Like any website, Ticketmaster can have temporary outages or glitches that prevent ticket processing. Trying again in a few minutes typically resolves this. Check their social media for updates.
Payment Problems
If there is an issue with your credit card, like insufficient funds or fraud triggers, Ticketmaster may deny the transaction. Contact your bank to allow the purchase or use another payment method.
User Error
Maybe you selected the wrong ticket quantities, entered a bad promo code, or had an outdated browser. Carefully review your order and double check the requirements of any codes before retrying.
Tips for Avoiding Ticketmaster Errors
Use these tips to have the smoothest Ticketmaster experience possible:
Check System Requirements
Ticketmaster requires JavaScript enabled browsers cookies allowed. Use updated browser versions and privacy settings that permit its trackers. Old browsers or incognito modes can cause issues.
Have Accounts Ready
Having logged into your Ticketmaster and payment accounts ahead of time saves critical seconds during checkout when every moment counts.
Be Ready Right at On-Sale
Have the ticket page loaded and refresh right at the on-sale time to get in queue. For high demand shows, consider queue-it which assigns spots in line before tickets go live.
Only Try Checking Out Once
Duplicate attempts using different devices or browsers can trip fraud triggers and actually lower your chances. Only try checking out with your tickets once.
Use Recommended Payment Methods
Ticketmaster prefers Visa, Mastercard, American Express and Discover credit cards. Debit cards and alternate methods sometimes have processing issues.
Review Order Carefully
Before submitting, double check you have the right tickets, quantities, and total price. Correct any issues before the order processes.
What to Do if You Keep Getting Errors
If Ticketmaster errors persist, try some of these steps:
Contact Ticketmaster Support
Their online chat or phone agents can look into unclear errors or possibly release held tickets if technical issues caused problems. Provide order numbers and screenshots.
Try Again Later
Give Ticketmaster’s systems some time to recover if heavy traffic or technical problems are occurring. Come back in a few hours or the next day.
Use a Different Device or Browser
If your computer or app is having trouble, switch to mobile or vice versa. Also test different browsers in case one works better with Ticketmaster.
Clear Cookies and Cache
Glitched out tracking cookies or overloaded caches can sometimes interfere with Ticketmaster. Wipe your browser history and cookies to start fresh.
Buy from Official Resale Marketplaces
For sold out shows, authorized resale platforms like Ticketmaster’s own offer verified resale tickets at fluctuating prices. Verify policies before using unauthorized resellers.
Getting Help from Ticketmaster
If issues can’t be resolved on your own, Ticketmaster provides customer service through:
Online Chat
Chat agents are available 7 days a week during typical business hours through Ticketmaster’s virtual assistant on their website.
Phone Support
US customers can call +1 800-653-8000 toll free for assistance from a live representative. International numbers are also available.
Social Media
You can also try reaching their support teams by tweeting @Ticketmaster or messaging their Facebook page. Include order info.
Contact Form
Fill out the email contact form on Ticketmaster’s support page for help if other options don’t work. Expect a reply within 5 business days.
Getting a Refund for Ticketmaster Order Issues
If Ticketmaster erred and you did not receive your tickets, refunds are possible by:
Talking to Your Bank
Contact your credit card company or bank to dispute the charges if Ticketmaster is unresponsive. Provide documentation of the problem.
Accepting Ticketmaster Credit
Ticketmaster may offer event credit instead of a cash refund. This retains your money with them but gives you options for future events.
Selling Ticketmaster Resale Tickets
If you get duplicate sets of tickets, reselling them recoups costs. Make sure to use Ticketmaster’s verified resale platform to avoid scams.
Filing a Complaint with the BBB
You can submit a complaint through the Better Business Bureau (BBB) to dispute problematic Ticketmaster transactions and request a refund.
Pursuing Legal Action
For high value orders, consult a lawyer about sending a demand letter or taking legal action if Ticketmaster refuses reasonable refund requests.
Final Recommendations
Here are some final tips for a smooth Ticketmaster experience:
- Set up accounts ahead of time for faster checkout
- Only open one browser tab for ticket purchases
- Triple check order details before submitting
- Have backup payment options if one fails
- Retry later if errors occur instead of repeatedly
- Contact customer service with order numbers ready
- Buy from official resale sites for sold out shows
With preparation and persistence, you can overcome Ticketmaster errors to get those coveted tickets in your cart!
Conclusion
Ticketmaster errors can be frustrating when trying to purchase tickets, especially for hot events. Common issues like sold out tickets or technical glitches often arise from the combination of high demand and the limits of website capabilities under heavy load. While annoying, many errors can be avoided or resolved with some diligent preparation, quick fingers, and savvy troubleshooting tactics. Keep the useful tips in this article in mind to master the Ticketmaster checkout process and lock in those coveted seats!