If you bought a resale ticket on Ticketmaster and it’s not showing up in your account, there are a few possible reasons why this might happen.
The ticket may still be processing
After purchasing a resale ticket on Ticketmaster, it can take some time for the order to fully process. The entire process from purchase to delivery into your account can take up to 48 hours in some cases.
Ticketmaster needs to verify the order and complete the transfer of the ticket from the original ticket holder to you. This involves confirming payment, validating the ticket for resale, and releasing the ticket from the original account.
Until the process is fully complete, the ticket will not show up in your My Tickets account. Be patient and wait at least 48 hours after purchasing before worrying about the missing ticket.
There may have been an error with the order
In some cases, there is an error or issue with the resale ticket order that prevents the ticket from being processed and sent to your account.
Some common order errors include:
- Payment issue – Declined payment, expired card, etc.
- Seller canceled the resale listing
- Ticket already sold to another buyer
- Ticket expired or invalid for resale
- Technical error with the resale platform
If there was an order error, you should receive a notification from Ticketmaster informing you of the specific issue. This may come via email or when you try to access the order details on the website.
The ticket delivery method may be incorrect
When buying resale tickets on Ticketmaster, you can select various delivery options like mobile transfer, print-at-home, mail, etc. If the delivery method you chose isn’t properly set up, it can prevent you from accessing the ticket.
For mobile transfer, you need the Ticketmaster app installed and activated with your account. For print-at-home delivery, you need access to a printer. If the ticket was sent by mail, you need to wait for the physical ticket to arrive.
Check your order confirmation or account details to verify the delivery method for your ticket. Make sure you have completed any required steps to enable that method, such as downloading the app if you chose mobile transfer.
Your Ticketmaster account may not be properly set up
In order to receive and access tickets purchased on Ticketmaster, you need an account in good standing.
Here are some account issues that could prevent your ticket from showing up:
- No Ticketmaster account – You need an account to receive mobile or print-at-home tickets.
- Wrong email address used – Tickets are tied to the account email, so verify the correct email was used.
- Account not fully activated – New accounts require activation via email verification.
- Account suspended or deactivated – This blocks ticket delivery.
- Cookies or login issues – Clear your browser cookies and try logging in again.
Check that your Ticketmaster account is properly set up with the right email, activated status, and accessible login. Fix any issues before trying to access resale tickets.
You may be checking the ticket too soon
As eager as you might be to access your tickets, it’s important not to check your account too soon after purchasing.
Here is an overview of processing times:
- Mobile transfer: 15 minutes to 15 hours
- Print-at-home: 2-12 hours
- Mail: 7-10 days
Rushing to check right after buying will often result in the ticket not showing up yet. Give it sufficient processing time based on the delivery method before worrying.
How to troubleshoot a missing Ticketmaster resale ticket
If your Ticketmaster resale ticket still isn’t showing up after the expected processing time, take these troubleshooting steps:
- Check your order confirmation for details like selected delivery method.
- Log into your Ticketmaster account and look under My Tickets.
- Verify your account setup including email, activation status, and login.
- Contact Ticketmaster Fan Support via phone, chat, or Twitter.
- Wait 48 hours after purchase in case of delays or errors.
- If all else fails, request a refund if within policy terms.
How to prevent issues with resale tickets in the future
You can avoid headaches with missing resale tickets by taking these proactive steps when purchasing tickets on Ticketmaster in the future:
- Make sure your Ticketmaster account is fully set up and activated.
- Double check you’re using the correct account email when purchasing tickets.
- Select mobile ticket delivery or print-at-home whenever possible for fastest delivery.
- Avoid mail delivery which has the longest processing and delivery time.
- Save your order confirmation containing ticket details and delivery method.
- Verify payment method and ensure billing address is correct.
- Wait the full 48 hours after purchase before contacting support about missing tickets.
Contact Ticketmaster for additional help
If you continue having issues getting your resale tickets to show up, reach out to Ticketmaster Fan Support for assistance:
- Phone – 1-800-653-8000 (toll free); wait times may be long during peak events
- Chat – Available during business hours at ticketmaster.com/help
- Twitter – Tweet requests to @Ticketmaster
- Email – Fill out contact form at ticketmaster.com/contactus
When you contact support, provide your order number, account email, and any other key details. Support can look into the specifics of your order and resale ticket status.
How can Ticketmaster prevent resale issues in general?
Ticketmaster can take steps on their end to minimize some of the common issues that prevent resale tickets from properly reaching buyers:
- Improve resale processing times to deliver tickets faster
- Increase reliability of resale platform and reduce technical errors
- Better identify invalid tickets before listing them for resale
- Screen resale sellers to ensure they can transfer tickets they list
- Provide real-time order status updates to buyers during processing
- Enable buyers to instantly access mobile tickets, bypassing transfers
However, some issues will remain inherent to the resale process. Human errors like choosing the wrong delivery option will continue happening. And factors like mail delivery times are out of Ticketmaster’s control.
The bottom line
With patience and proper troubleshooting, most issues with missing Ticketmaster resale tickets can be resolved. Allow sufficient processing time, double check your account setup, and contact customer support if your ticket still fails to appear. And you can minimize future headaches by choosing instant delivery options like mobile ticket transfer.
Example data table for comparing resale ticket delivery methods
Delivery Method | Processing Time | Requirements | Pros | Cons |
---|---|---|---|---|
Mobile Transfer | 15 min – 15 hours | Active Ticketmaster account, mobile app | Fast access to tickets, no printing required | Need smartphone to access tickets |
Print at Home | 2-12 hours | Active Ticketmaster account, printer access | Avoid shipping time and costs | No mobile access, need printer |
7-10 days | Correct mailing address | Physically holds tickets | Slow, risks of postal errors |
This table compares key factors between mobile transfer, print-at-home, and mailed Ticketmaster resale tickets. It illustrates the tradeoffs in speed, requirements, and accessibility for each method.
Frequently asked questions about missing Ticketmaster resale tickets
How long does it take for Ticketmaster resale tickets to show up?
It can take anywhere from 15 minutes to 10 days after purchase for resale tickets to appear in your Ticketmaster account. Mobile transfer is fastest at 15 minutes to 15 hours. Print-at-home takes 2-12 hours. Mailed tickets take the longest at 7-10 days.
What do I do if my Ticketmaster resale tickets are not showing up?
If your resale tickets aren’t showing up after the expected delivery time, double check your Ticketmaster account setup. Contact Ticketmaster Fan Support by phone, chat, or Twitter for help. Wait 48 hours in case of processing delays or errors.
Why does it take so long to get my Ticketmaster resale tickets?
It takes time for Ticketmaster to process the order, validate the ticket, and complete the transfer from the seller’s account to yours. Mailed tickets also factor in postal delivery time. For fastest access, choose instant delivery options like mobile transfer or print-at-home.
Can Ticketmaster cancel my resale ticket order?
Yes, in some cases Ticketmaster may have to cancel and refund your resale ticket order, such as if the ticket is invalid, the seller canceled the listing, or you violated Ticketmaster’s resale policies.
What happens if my Ticketmaster resale tickets don’t arrive in time?
If your resale tickets haven’t arrived by the event date for reasons outside your control, contact Ticketmaster support immediately. They will evaluate the situation and may help reissue replacement tickets if feasible.
How do I choose the best Ticketmaster resale ticket delivery method?
Mobile ticket transfer is typically the best delivery method, offering the fastest access with no printing required. Print-at-home also avoids shipping times. Avoid mail delivery for urgent tickets. Weigh the pros and cons of each method.
Can I cancel a pending Ticketmaster resale ticket transfer?
Once a resale ticket order is placed, you cannot cancel the transfer or delivery of tickets. You must wait for the tickets to arrive, then resell them if unwanted. However, Ticketmaster may cancel pending transfers in certain situations.
Conclusion
Missing Ticketmaster resale tickets often simply come down to waiting for processing and delivery times after ordering. But issues can occur, from account problems to seller errors. With enough time and troubleshooting, plus contacting support if needed, you can get your resale tickets properly delivered in most cases.
To avoid headaches on future Ticketmaster orders, take preventative steps like double checking account setup, choosing instant delivery like mobile transfer, and saving order details. With patience and proper preparation, you can ensure quick, smooth access to your resale event tickets.