If you are trying to resell tickets on Ticketmaster and your listing is not activated, there are a few potential reasons why this may be happening.
Your Tickets Do Not Qualify for Resale
Not all tickets sold on Ticketmaster are eligible for resale through their platform. Here are some of the main reasons your tickets may not qualify:
- The original ticket seller has prohibited resale – Some artists, teams, venues etc. do not allow ticket transfers or resales. This restriction will be noted when you initially purchased the tickets.
- The tickets are non-transferrable – If your tickets say “non-transferrable” on them, you most likely cannot resell them.
- The event is not eligible for resale – In some cases, Ticketmaster places restrictions on reselling tickets to certain high demand events or promotions.
- The tickets are associated with a special promotion – If you received discounted tickets through a special code or promotion, there may be limits placed on your ability to resell them.
If your tickets fall into one of the above categories, unfortunately you will not be able to resell them on Ticketmaster. You should carefully check the details and fine print of any ticket purchase to understand the resale conditions.
Your Listing Has Not Been Approved
Ticketmaster resale listings go through an approval process before they are posted live on the site. There are a few reasons your listing may still be pending approval:
- It was just submitted – Listings are typically reviewed within 1 business day, so if you just created the listing allow some time for it to be approved.
- Your account is not verified – Ticketmaster requires resellers to have a verified account before listings are approved. Make sure you have completed ID verification.
- Incorrect ticket information – Double check that you entered the exact details from your ticket into the resale listing. Any mismatches will hold up the approval process.
- Suspected fraud or violations – If Ticketmaster suspects your account is fraudulently created or that you violated policies, approval will be delayed or denied.
Be patient and make sure your account and listing are compliant, and your Ticketmaster resale should be approved shortly if your tickets are eligible for resale.
Your Tickets Have Already Been Resold
It seems straightforward, but sometimes people forget that they already resold a ticket! If your ticket listing is not activating, check if you already listed and sold those tickets in a previous resale:
- Check your “Sold” listings – This is the most obvious place to check if you already resold a ticket.
- Review your account Summary – The summary shows all pending, active, sold, and expired listings associated with your account.
- Look for a transfer confirmation email – When tickets are transferred to a buyer, the seller receives a confirmation email detailing the sale.
If you confirm tickets have already been transferred to another fan through a previous resale, you will not be able to relist those same tickets.
There Was an Error Creating Your Listing
While rare, occasionally there are technical issues that prevent a listing from being created properly. Some potential error scenarios include:
- Temporary system outage – Server outages or maintenance can temporarily impact the resale platform.
- Software bugs – A bug when you created the listing may cause data to be incorrectly saved.
- Payment processing failure – Your payment method may have failed which halted the listing process.
If you suspect a technical error, try creating your listing again or contact Ticketmaster Fan Support. They can review your account and listing details to identify and troubleshoot any issues.
Your Listing Was Removed for Policy Violations
Ticketmaster actively monitors resale listings and removes any that violate their policies. Violations could include:
- Attempting to resell free tickets
- listing prices above market value
- Misrepresenting ticket locations
- Attempting to sell speculative tickets that you don’t yet have in-hand.
Repeated policy violations place your account at risk for suspension or termination. Make sure you carefully follow all Ticketmaster terms and conditions when reselling tickets.
How to Get Your Ticketmaster Resale Listing Activated
If your listing is not activated, here are the main steps to get it posted for sale:
- Confirm your tickets are eligible for resale – Verify the restrictions around transferability.
- Make sure your account is ID verified – This is required to enable resale.
- Allow time for the review process – Most listings are approved within 1 business day.
- Correct any ticket errors – Double check all details entered match your actual tickets.
- Avoid any policy violations – Carefully follow the Ticketmaster resale terms and conditions.
- Contact support if issues persist – The Ticketmaster Fan Support team can investigate stuck listings.
In most cases, following the above steps will identify and resolve the reason why your Ticketmaster resale listing is not going live. If you continue to experience unresolved issues, reach out to their support team for assistance investigating your specific account and listing situation.
Common Ticketmaster Resale Questions
Here are answers to some frequently asked questions about the Ticketmaster resale platform:
How long does it take for a resale listing to activate?
Listings are typically reviewed and approved within 1 business day. High demand events may take slightly longer during peak volume times.
What are the fees for reselling tickets?
Sellers pay a 15% commission fee + shipping on completed resales. There are no upfront fees just to list tickets for sale.
Can I resell tickets I bought from a third party?
No, Ticketmaster resale can only be used to resell tickets originally purchased through Ticketmaster’s primary or resale marketplaces.
Is there a time limit to resell tickets?
Listings must be created no later than 48 hours after an event ends. Custom limits may also be imposed on high demand events.
What payment methods can buyers use?
Buyers can pay with credit card, debit card, gift cards, and PayPal. Ticket transfers are not final until payment is successfully completed.
Conclusion
Troubleshooting a stuck Ticketmaster resale listing mainly involves confirming your account status, ticket eligibility, and reviewing for any data or policy errors. Their support team can also assist to identify and resolve any other technical issues that may occur. With the proper checks completed, your eligible tickets should be posted for resale smoothly in most cases. Just remember to carefully follow Ticketmaster’s terms and review your listing details to maximize the chances your resale activates quickly and successfully.