When you purchase tickets on SeatGeek, there are a few reasons why your order may not be confirmed right away. Here are some of the most common causes and what to do if your SeatGeek ticket order is still pending.
Your Payment is Still Processing
One of the most common reasons your SeatGeek order hasn’t been confirmed yet is because your payment is still processing. SeatGeek needs to authorize and capture your payment before your ticket order can be completed and confirmed.
This processing can take a little bit of time, especially if you used a debit card or other bank transfer method to pay. Credit cards are usually the fastest option for processing.
If it has been more than an hour since you placed your SeatGeek order and the payment is still pending, you may want to contact your bank to make sure there are no holds on your account. You can also reach out to SeatGeek Fan Support for assistance.
The Seller Needs to Confirm
Many of the tickets sold on SeatGeek are listed by professional ticket resellers or individual sellers. In these cases, the seller needs to confirm your order before your SeatGeek ticket can be confirmed and finalized.
SeatGeek will notify the seller instantly when you place an order. However, some sellers take longer than others to confirm orders. This may be due to differences in seller operations or time zone gaps.
If your order has been pending seller confirmation for over 12 hours, you may want to reach out to SeatGeek Fan Support. They can look into the delay and contact the seller if needed.
The Event was Postponed or Rescheduled
In rare cases, a SeatGeek ticket order might not be confirmed because the event was postponed, rescheduled, or canceled after you placed your order.
When this happens, SeatGeek will notify you by email about the event change. Your order cannot be confirmed until the new event details are sorted out.
If the event was rescheduled, your tickets will usually be valid for the new date. If the event was canceled completely, you will receive a full refund.
Just be aware that changes like postponements can cause delays in order confirmation as details get updated in SeatGeek’s system.
Your Tickets are Will Call/E-Delivery
Some SeatGeek ticket listings are will call, meaning you need to pick up your physical tickets at the venue box office. Others are e-delivery, so your tickets will be emailed to you instead of posted on your SeatGeek account.
In both of these cases, your SeatGeek order will show “pending” until the delivery method is completed:
- For will call orders, your order will remain pending until you collect your tickets at the venue.
- For e-delivery, it will stay pending until the seller emails your ticket pdfs or mobile tickets.
Make sure to pay attention to the delivery method listed on your order. This will indicate if you should expect to receive your tickets electronically or need to pick them up in person.
Your Account is Awaiting Verification
If you recently created a new SeatGeek account, you may need to have your account verified before your first ticket order can be confirmed.
SeatGeek will send you an email with a link to verify your account when you sign up. You will also be prompted to verify if you attempt to place an order before completing this step.
Account verification helps prevent fraud and ensures ticket integrity. It usually only takes a few minutes to complete verification using the link in your SeatGeek welcome email.
What to Do if Your Order is Still Unconfirmed
If your SeatGeek order has been stuck in an unconfirmed status for a while, here are a few things you can try:
- Double check your payment details and make sure funds are available.
- Contact SeatGeek Fan Support via email or live chat for help.
- Wait the full 12 hours for seller confirmation if needed.
- Verify your SeatGeek account if prompted.
- Pick up will call tickets closer to the event date.
- Look for an e-delivery email with your ticket pdfs.
In most cases, your order just needs a bit more processing time. But if there are any real issues, SeatGeek’s fan support team can investigate and provide an update.
Get Refunds for Unconfirmed Tickets
If your event was canceled and your SeatGeek tickets can no longer be confirmed, you are entitled to a full refund as per SeatGeek’s Fan Guarantee:
If your event is canceled and not rescheduled, or if you can no longer attend, you’ll get a full refund, including all fees.
Refunds are generally processed back to your original payment method automatically within 10 business days.
You can also request a refund if your seller fails to confirm your order. SeatGeek will cancel the tickets and issue you a refund after investigating.
To get the refund process started, reach out to SeatGeek Fan Support. They’ll look into the status of your order and issue a refund if needed.
Get Support from SeatGeek
If you have any other questions or issues with unconfirmed SeatGeek tickets, the best place to turn is their Fan Support team. Here are some ways to get in touch:
- Email: [email protected]
- Live chat on SeatGeek.com
- Phone: +1 (888) 788-5643
SeatGeek’s support team is available 7 days a week to help resolve any problems with your ticket order or confirmations. They have access to up-to-the-minute order information and event details.
By reaching out, you can get personalized assistance with:
- Troubleshooting unconfirmed orders
- Initiating refunds for canceled events
- Tracking down e-delivery ticket emails
- Verifying your account
- And more!
SeatGeek aims to respond to all inquiries within 4-6 hours. So don’t hesitate to contact them if your order has been stuck in limbo for a while.
Conclusion
Pending or unconfirmed SeatGeek ticket orders are usually just a temporary blip. With a short wait or quick support call, you can get the issue resolved.
Keep an eye on your payment status, seller confirmation, event details, delivery method, and account verification. One of these factors is likely holding up your order confirmation.
If you have waited long past the standard processing times, reach out to SeatGeek’s Fan Support team by phone, email, or live chat. They can diagnose the problem and take any steps needed to confirm your tickets or issue a refund.
With SeatGeek’s Fan Guarantee in place, you can shop for tickets with confidence knowing your order will be protected if anything goes wrong.