Overview
There are a few common reasons why your Klarna order may not be showing up in the app:
- The order is still being processed
- There was an error with the order submission
- You’re looking in the wrong place in the app
- You need to update or reinstall the app
- Your payment failed
Don’t worry if you’ve placed a Klarna order but don’t see it in the app yet. Here’s a detailed look at the most common reasons this happens and how to resolve it.
The order is still being processed
It can take some time after you place a Klarna order for it to show up in the app. Klarna needs to process and approve each order before it appears in your app order history.
This processing can take anywhere from a few minutes to 24 hours in some cases. Even once approved, there can be a delay before the order populates in the app.
If you just recently placed an order, give it some time. Most orders should appear within a business day, though some can take longer. If it’s been over 24 hours, you may need to contact Klarna to investigate further.
There was an error with the order submission
Sometimes a technical error occurs and the order doesn’t go through properly on Klarna’s end. This could prevent it from ever showing up in your app order history.
Check your email inbox for any messages from Klarna about an order error. You may receive an email that the order could not be processed or completed for some reason.
If you did get an error message, contact Klarna Customer Support. They can look into what went wrong and may need to resubmit the order manually for you.
You’re looking in the wrong place in the app
The Klarna app has a few different sections, so make sure you’re checking the right one for your order.
Open the Klarna app and go to the “Orders” tab. This shows you all your pending, completed, and archived orders.
If you don’t see your order here, tap on “Pending” at the top to filter just pending orders. If you still don’t see it, check “Archived” in case it got accidentally archived.
Also check the “Items” tab. If you only bought a single item, it may show up here before the full order appears under Orders.
You need to update or reinstall the app
An outdated version of the Klarna app could prevent orders from appearing properly. Make sure you have the latest version installed.
On an iPhone, go to the App Store and check for any Klarna app updates. On Android, go to the Play Store and check for updates.
Install any pending app updates and then check for your order again. Reinstalling the app can also help resolve issues if updating doesn’t work.
Your payment failed
If there was an issue with your payment method at checkout, Klarna may not finalize the order submission. This would prevent the order from reaching your app.
Go back to the original email receipt from when you placed the order. Make sure it says the order payment went through successfully.
If the receipt indicates there was a payment failure, the order didn’t complete. You’ll need to place the order again with an updated payment method.
Contact Klarna Support
If you’ve given it some time and still don’t see your Klarna order in the app, reach out to Klarna’s Customer Support team for help.
You can contact Klarna Support via:
- In-app chat: Open the Klarna app and look for the chat widget.
- Email: [email protected]
- Phone: 1-844-45-KLARNA
When you contact them, provide your order details like the purchase date, order number, and items you bought.
Their support team can investigate why your Klarna order hasn’t shown up and work to resolve the issue. They may need to reprocess the order or resend confirmation details to your app if there was a technical error.
How to view Klarna orders in the app
Once your order starts showing up properly in the Klarna app, here are some tips for viewing order details:
- Go to the “Orders” tab to see current, past, and pending orders.
- Tap “Pending” at the top of the screen to filter just pending orders.
- Tap an order to view its details like items, price, date, and status.
- Swipe left on an order and tap “Archive” to move it to your archives.
- Tap “Archived” at the top of the Orders screen to see archived orders.
You can also view individual ordered items under the “Items” tab in the app.
Steps to take if your order never appears
In some rare cases, a Klarna order may never show up in the app even after contacting Support. Here are some next steps to take:
- Check bank/card statements for any pending or completed Klarna transactions.
- Look up the original email receipt from order placement for payment confirmation.
- If payment went through but you didn’t receive the order, file a dispute with Klarna to get reimbursed.
- Contact the merchant you ordered from for shipping details.
- Place a replacement order if needed.
While extremely rare, it’s still possible for a properly placed Klarna order to never appear in the app if there was an error processing it. Taking the above steps helps you confirm the transaction details, receive your money back if needed, and reorder the same items.
Troubleshooting tips
Here are some additional troubleshooting tips for getting Klarna orders to appear correctly in the app:
- Update to the latest version of the Klarna app
- Reinstall the Klarna app
- Restart your smartphone
- Enable app notifications to help detect errors
- Check spam folders for any Klarna emails about order issues
- Remove and re-add your Klarna account in the app
- Clear the app cache and data before reinstalling
Taking these steps can help resolve technical issues that may be preventing your order from coming through. Be patient, and contact Klarna Support if you still have no luck getting your order to appear after troubleshooting.
Reasons your Klarna order could be missing
Here is a summary of the key reasons your Klarna order may not show up in the mobile app and how to fix each issue:
Reason | Solution |
---|---|
Still being processed | Give it 24 hours for processing |
Order submission error | Contact Klarna Support |
Wrong app section | Check Orders > Pending tab |
Outdated app | Update app or reinstall |
Payment failure | Place order again with new payment |
What to do if your order won’t appear
If your Klarna order is still missing after troubleshooting, take these steps next:
Step | Reason |
---|---|
1. Check bank statements | Confirm transaction went through |
2. Review email receipt | Verify payment status |
3. File dispute | Get reimbursed for paid but unreceived orders |
4. Contact merchant | Check on shipping status |
5. Reorder items | If needed to complete purchase |
This covers the key things to look at if your Klarna order never appears at all despite troubleshooting. Filing a dispute and contacting the seller directly can help resolve these exceptionally rare situations.
Frequently Asked Questions
How long does it take for a Klarna order to show up in the app?
It can take anywhere from a few minutes to 24 hours for a Klarna order to appear in the mobile app. The order has to be processed and approved first. If it’s been over 24 business hours, contact Klarna.
What do I do if my Klarna order shows as pending forever?
If an order stays stuck on pending for over a day, there may be an issue. Contact Klarna Support and provide the order details so they can investigate. They may need to reprocess or manually push through the order.
Why does my Klarna order show as completed but $0.00 amount?
This is likely a technical error. Contact Support so they can update the order details to properly reflect the amount paid. You won’t be charged, but the discrepancy should be fixed.
What should I do if my Klarna app is completely empty?
Try fully closing and reopening the app. If that doesn’t work, update your app or try reinstalling it. An empty app likely means a technical issue or glitch. Updating and reinstalling usually resolves it.
I deleted the Klarna app, how do I get my order history back?
Simply redownload the Klarna app and log into your account. Your order history is tied to your Klarna account, so it will reappear when you log back in even after deleting the app.
Summary
It can be concerning when a Klarna order doesn’t show up as expected in the mobile app. However, in most cases it is just a minor delay or technical hiccup that can be easily fixed. Give orders time to process, check for errors, update your app, and contact Klarna if needed. Your order should appear within a day or two at most.
Being patient and methodically troubleshooting using the tips in this guide will help you get your Klarna order to appear properly. If issues persist, Klarna’s helpful support team can also lend a hand in investigating and resolving order problems. With their assistance, you should be able to get your order history showing correctly.