If you recently purchased tickets from Ticketmaster but have yet to receive them, there are a few possible reasons for the delay. In most cases, there is no need to worry as long as your order confirmation shows the tickets as “In Progress” or “Processing”. Here are some quick answers to common questions about why you might not have received your tickets yet:
How long does it usually take for Ticketmaster to send tickets?
Ticketmaster aims to send out tickets within 7-10 business days after an order has been placed. However, it can sometimes take up to 15 business days for tickets to be delivered, especially when there is high order volume leading up to a popular event. If your order confirmation shows your tickets as “In Progress” or “Processing”, it is likely they are still being handled by Ticketmaster and are on the way.
Could there be a delay in delivery due to high order volume?
Yes, Ticketmaster often experiences extremely high order volumes leading up to big concerts and sporting events. When millions of fans are all purchasing in a short window, it can cause bottlenecks in Ticketmaster’s processing and delivery operations. Rest assured your tickets are likely on the way even if it takes the full 10-15 business days – the delay is merely due to the huge influx of orders.
I chose “E-Tickets”, but have not received a follow-up email with the ticket barcodes yet. Why is that?
For E-Tickets purchased via Ticketmaster, you should receive a follow-up “Ticket On Demand” email within 24 hours that contains your actual ticket barcodes for scanning. If it has been over 24 hours and you have not received this email, check your spam folder. If not there, reach out to Ticketmaster customer service for assistance. Sometimes there are temporary technical issues sending the Ticket On Demand emails that Ticketmaster support can quickly resolve.
Could there be an issue if I changed my mailing address or email after placing the order?
Yes, if you update your mailing address or email with Ticketmaster after placing an order, it can sometimes interrupt the processing. Your best bet is to contact Ticketmaster customer service and have them manually update your order address/email. Otherwise, your tickets could be sent to an old mailing address or email you no longer have access to.
I’m concerned the tickets are lost in transit. What should I do?
It is very rare for event tickets to be completely lost in the mail. However, if your order is still processing after 15 business days have elapsed, it is reasonable to contact Ticketmaster customer service about your order status. They should be able to confirm if the tickets have been mailed out yet and can track the status if needed. If the tickets were indeed lost, they can void out the original tickets and reissue new ones to you.
The event is coming up soon – should I be worried?
While it is natural to worry as your event date approaches, try not to panic. As long as your Ticketmaster order confirmation shows your tickets as “In Progress” or “Processing”, they are very likely on the way. Ticketmaster will make every effort to get your tickets delivered in time. If your order has not updated within 15 business days of purchase, reach out to their customer service team for priority assistance. They have experience handling last minute delivery issues and will help make sure you get your tickets in time!
Conclusion
Ticketmaster aims to deliver all tickets within 7-10 business days, however it can take up to 15 days during peak times. Check your order status online – as long as it shows “In Progress” or “Processing”, your tickets are likely on the way within the standard delivery window. Be sure to reach out to customer service if you do not receive an order status update after 15 business days so they can investigate and confirm your delivery timeframe. Rest assured Ticketmaster has extensive experience ensuring customers receive their tickets in time for big events.
What are some common Ticketmaster delivery methods and timeframes?
When purchasing tickets through Ticketmaster, there are a variety of delivery methods and timeframes to be aware of. Here are some of the most common options:
Delivery Method | Timeframe | Details |
---|---|---|
Standard Mail | 7-10 business days | Hard copy tickets mailed via USPS standard delivery |
UPS Delivery | 3-5 business days | Hard copy tickets shipped by UPS for faster delivery |
E-Tickets | 1-2 days | Digital ticket barcodes emailed to customer |
Mobile Tickets | Instant | Digital tickets accessible via Ticketmaster mobile app |
Will Call Pick-Up | N/A | Hard copy tickets held at venue box office until event |
Standard mail is the default delivery method and takes 7-10 business days. For faster delivery, UPS can get hard copy tickets there within 3-5 business days. E-Tickets provide the fastest option at 1-2 days by allowing you to print your own tickets at home. Mobile tickets are instant as they live within your Ticketmaster app. Will Call has no delivery timeframe since tickets are picked up at the box office. Keep these common delivery methods and timeframes in mind as you purchase tickets.
Standard Mail Delivery
The default delivery method for Ticketmaster is standard mail via USPS. With standard delivery, you can expect your event tickets to arrive within 7-10 business days after placing your order. Sometimes it can take up to 2 full weeks during peak sales periods. There is no extra fee for standard mail. Once shipped, your package will include the tickets along with a shipping confirmation email that includes the USPS tracking number. USPS aims to deliver in 2-5 business days after Ticketmaster drops off the package. If you do not receive your tickets within 10 business days, you may want to reach out to Ticketmaster to confirm the order status and tracking.
UPS Delivery
For faster delivery, Ticketmaster offers the option to ship tickets via UPS for an additional fee, usually around $20-$25 depending on the destination. UPS can deliver your tickets within 3-5 business days on average. After Ticketmaster processes the order, you will receive a shipping confirmation email with the UPS tracking number. The tracking allows you to follow along as your package travels to your destination. UPS may require a signature upon delivery as an added security measure. UPS delivery with Ticketmaster ensures you get your tickets quickly if you need them sooner than standard mail would allow.
E-Ticket Delivery
E-Tickets have become a popular delivery method with Ticketmaster that allows for near instant digital delivery. When you opt for E-Tickets during checkout, Ticketmaster will email you a follow up “Ticket On Demand” email within 1-2 days that includes your ticket barcodes. You can print out the barcodes at home or display them on your mobile device screen at the event venue. With E-Tickets there is no need to wait 7-10 days for physical tickets – just show your digital barcodes and you’re good to go. Keep in mind most venues still require printed E-Tickets for entry and do not accept mobile display alone.
Mobile Ticket Delivery
Mobile Tickets take the convenience of E-Tickets to the next level by delivering your tickets directly into your Ticketmaster mobile app. After purchase, your event tickets will instantly appear in the “My Tickets” section of your Ticketmaster app. You can click on each ticket from there for a full screen view to display to the ushers for gaining entry. Mobile Tickets allow immediate delivery and provide the most convenience on event day since everything is on your phone. However, some venues still require printed tickets, so check ahead to ensure Mobile Ticket delivery will be accepted.
Will Call Pick-Up
Will Call is a hassle-free delivery method that avoids shipping entirely by having your tickets held for pick-up at the venue’s box office. When you select Will Call during Ticketmaster checkout, you will need to show valid photo ID matching the name on the order at box office on the event date. There is no delivery timeframe, but rest assured your tickets will be waiting and easy to retrieve. Will Call allows grabbing tickets just before heading into the event. However, box office lines can sometimes get long leading up to showtime, so give yourself ample time.
Conclusion
Ticketmaster offers standard mail, UPS, E-Tickets, Mobile Tickets, and Will Call as the main delivery methods, each with different timeframes. Standard mail via USPS takes 7-10 business days on average. UPS can expedite delivery to just 3-5 days for a fee. E-Tickets provide digital barcodes within 1-2 days. Mobile Tickets deliver instantly into your Ticketmaster app. Will Call leaves your tickets at the box office for pick-up anytime on event day. Review the key details to choose the right delivery method for your needs when ordering tickets through Ticketmaster.
Troubleshooting: What to do if Ticketmaster tickets don’t arrive on time
It can be stressful if your Ticketmaster tickets don’t arrive in time for your big event. However, try not to panic – there are steps you can take to troubleshoot and resolve the issue. Here is some advice on what to do if your Ticketmaster tickets are delayed or do not arrive:
Check your order status online
First, log into your Ticketmaster account and view the order details. Verify that the status is “In Progress” or “Processing” rather than “Completed”. As long as it is still in progress, your tickets are likely on the way within the standard 7-10 day delivery window. If the status already shows “Completed” but you never received the tickets, contact Ticketmaster customer service right away.
Look for a follow-up “Ticket On Demand” email
If you chose E-Ticket delivery, check your email spam folder for your Ticket On Demand email. It should arrive within 1-2 days with your ticket barcodes that you can print at home. If not received after a couple days, reach out to Ticketmaster customer service to have them resend it.
Confirm your billing address is correct
Log into your Ticketmaster account and ensure your billing address is accurate in your profile. Often delivery issues arise when an old address was listed. Update it if needed, and ask Ticketmaster to resend to the new billing address.
Contact Ticketmaster customer service
Reach out to a Ticketmaster customer service rep for assistance if you’ve waited longer than 10 business days without delivery. They can investigate and confirm if your tickets have been mailed yet, and can void and reissue new tickets if yours were lost. For fast help, try live chat or call their toll free support line.
Pick up tickets at Will Call
As a last resort, Ticketmaster can void your original tickets and leave replacements for you at the event Will Call box office with valid ID. This allows pickup on the day itself, but may require waiting in long box office lines. Get there early for best results.
Request rush or overnight shipping
If the event is nearing and you still have no tickets, request rush processing and overnight shipping from Ticketmaster. They will do their best to overnight your tickets if time is running out, though this will involve an extra fee. It’s better than missing the event!
Purchase duplicate tickets if needed
For peace of mind, you can purchase a duplicate set of tickets if your event is imminent and the originals are still missing. Just be aware the originals would be void and unusable if eventually received. Buying again is expensive but provides a guarantee.
Conclusion
Don’t panic if your Ticketmaster tickets have not arrived yet, and try the troubleshooting tips above. With the right course of action, you can get the matter resolved or receive replacement tickets in time. Act quickly if the event date is near, and Ticketmaster will help make it right so you don’t miss out.
How has Ticketmaster Delivery Changed in the Digital Era?
The digital era has brought major changes to how Ticketmaster fulfills ticket orders and gets them into customers’ hands. Here’s an overview of how Ticketmaster delivery methods have evolved in recent years:
The Rise of E-Tickets
E-Tickets have become the dominant delivery method, with over 75% of Ticketmaster tickets now being issued digitally. Customers appreciate the convenience of having their order delivered to their email inbox within hours instead of waiting days for standard mail. Event organizers also benefit from reduced mailing costs.
Mobile Ticket Adoption
In just a few years, mobile ticketing has gone from a niche offering to hugely popular. Over 50% of Ticketmaster customers now use Mobile Tickets, allowing instant delivery directly to their smartphone where tickets are easily accessed on event day. Scanning tickets off a mobile screen is becoming the norm.
Secure Digital IDs
Ticketmaster now leverages technology like near field communication (NFC) to equip venues with enhanced ID scanners. This provides secure digital identification and fraud prevention for electronic tickets. It also eliminates the need for paper print outs in many cases.
Contactless Entry
Between NFC technology and QR codes, most major venues can now accept contactless Mobile Ticket entry. Fans appreciate the speed and convenience of walk-up digital ticket scanning without needing to hand over paper tickets.
Digital Ticket Marketplace
Ticketmaster’s online exchange provides a trusted secondary marketplace for fans to resell e-tickets. This allows easy transfer of tickets to others via Ticketmaster rather than needing to physically meet up to exchange ticket hard stock. Digital reselling has grown hugely popular.
Conclusion
Digital innovation has helped Ticketmaster keep pace with consumer demand for instant, convenient and secure ticket delivery options. Electronic ticketing methods now dominate for the flexibility and efficiency they provide both venues and ticket buyers. While paper tickets are still available, digital is the clear future.