There are a few common reasons why you may be getting an error message saying you can’t log in to your Ticketmaster account:
You have an incorrect password
The most likely reason for not being able to log in is that you are using an incorrect password. Here are some things to try:
- Carefully re-enter your password – double check that caps lock is not on accidentally
- Try resetting your password by clicking “Forgot Password” on the Ticketmaster login page
- If you have multiple Ticketmaster accounts, make sure you are using the login credentials for the correct account
Your account is temporarily locked
If you have entered an incorrect password too many times, Ticketmaster may temporarily lock your account as a security precaution. This lockout period usually lasts around 15-20 minutes. The best thing to do is wait and then try logging in again later.
You have an outdated Ticketmaster account
In 2015, Ticketmaster transitioned all users to a new account system. If you haven’t used your Ticketmaster account since before 2015, it is likely you need to reactivate or recreate your account on the new Ticketmaster platform.
You can do this by going to ticketmaster.com, clicking “Sign In” and then “Reactivate Account.” You will need to enter some personal information to verify your identity.
Your browser is blocking cookies
Ticketmaster requires cookies to be enabled in order to log into your account. Try adjusting your browser settings to allow cookies from Ticketmaster and then attempt logging in again.
Your email or password do not meet requirements
Ticketmaster has password requirements for accounts, such as:
- Minimum of 8 characters
- At least one uppercase letter
- At least one lowercase letter
- At least one number
If you recently changed your password and cannot log in, double check that it meets these requirements. You may also need to enter the full email address associated with your Ticketmaster account, not just the username.
You have been logged out due to inactivity
For security reasons, Ticketmaster will automatically log you out of your account after a period of inactivity (usually around 20-30 minutes). If you took a while filling out ticket selections or got distracted while logged into your account, you may have been automatically logged out.
The good news is you shouldn’t lose any of your ticket selections in this case – you will just need to re-enter your login credentials to pick up where you left off.
You are entering your login at the wrong page
Keep in mind you need to specifically go to the Ticketmaster login page located at https://www.ticketmaster.com/login in order to access your account. Trying to log in from a ticket purchasing page or other section of their website may not work.
Your account was hacked or compromised
In some cases, you may not be able to login because someone else has gained access to your account. Warning signs of this include:
- Getting password reset emails even though you didn’t initiate them
- Purchases appearing on your account that you didn’t make
- Login credentials suddenly not working
If you suspect your Ticketmaster account has been hacked or compromised, contact their customer support immediately to investigate and reset your account.
You have third-party cookies disabled
In order to login, Ticketmaster requires you to have third-party cookies enabled. These are cookies set by domains other than Ticketmaster.com. Here are some tips for enabling third-party cookies:
Google Chrome
- Click the three vertical dots in the top right corner
- Go to Settings > Privacy and Security > Cookies and other site data
- Turn “Allow all cookies” to the On position
Mozilla Firefox
- Click the three horizontal lines in the top right corner
- Go to Options > Privacy & Security
- Scroll down to “Cookies and Site Data” and check “Accept third-party cookies”
Microsoft Edge
- Click the three horizontal dots in the top right corner
- Go to Settings > Cookies and site permissions
- Turn “Allow third party cookies” to the On position
Enabling third-party cookies should allow you to login to Ticketmaster as normal.
You have Private Browsing enabled
Most major browsers have a Private Browsing or Incognito Mode that prevents cookies from being stored. Make sure you have Private Browsing turned off before attempting to login to Ticketmaster.
On Chrome, you can disable this by closing all Incognito windows. On Firefox, make sure you are not in a Private Browsing window. And on Safari, check that Private Browsing is not enabled under the Safari menu.
Your browser cache or cookies are full
If your browser has built up too many cached files and cookies over time, it can prevent Ticketmaster from setting the cookies it needs for you to login.
Try clearing your browser cache and cookies to see if that resolves the login issues. In Chrome, go to Settings > Privacy and Security > Clear browsing data. In Firefox, go to Options > Privacy & Security > Clear data. And in Safari, go to Safari > Clear History and Website Data.
You need to verify your account
If you have recently created your Ticketmaster account, there will be a verification step required before you can login. Check your email inbox for a verification link from Ticketmaster and click it to verify your account.
This link expires after 24 hours, so be sure to verify promptly after creating your account. If the link has expired, you may need to recreate your Ticketmaster account and have a new verification email sent.
You have JavaScript disabled
Ticketmaster requires JavaScript to be enabled in your browser in order to log into your account. JavaScript allows web pages to update content dynamically.
Make sure JavaScript is turned on in your browser settings and then try logging into Ticketmaster again:
- Chrome: Settings > Privacy and security > Site settings > JavaScript > Allowed
- Firefox: Options > Privacy & Security > Permissions > Enable JavaScript
- Safari: Safari > Preferences > Advanced > Allow JavaScript
You have add-ons/extensions blocking login
Some browser add-ons or extensions designed to block trackers or ads can inadvertently prevent Ticketmaster’s login system from working properly.
Try disabling any add-ons you have installed – especially privacy/security focused ones like ad-blockers, VPNs, or cookie blockers. Then refresh the Ticketmaster login page and try again.
Ticketmaster is experiencing technical issues
In rare cases, login problems could be due to technical issues on Ticketmaster’s end rather than anything on your end. Check Ticketmaster Help or their Twitter account to see if they have reported any known login issues.
If it appears to be a wider problem, you will unfortunately need to wait until Ticketmaster resolves the issue on their end before being able to login.
You have an incorrect email on file
Double check that the email you are using to login is indeed the email associated with your Ticketmaster account. It’s possible you may have accidentally created multiple accounts under different emails in the past.
If you don’t remember the email tied to your Ticketmaster account, try going through the “Forgot Password” flow to reset the password. This will tell you the email address they have on file for your account.
You have popup blockers enabled
Ticketmaster utilizes popup windows for part of the login process. If you have popup blockers enabled in your browser, these may prevent the login pages from displaying properly.
Try whitelisting Ticketmaster by adding it as an allowed site for popups. In Chrome, go to Settings > Privacy and security > Site settings > Popups and redirects. In Firefox, go to Options > Privacy & Security > Permissions > Block pop-up windows.
Your device or browser is not supported
Ticketmaster requires your device and internet browser to meet certain minimum requirements in order to access your account:
Device Type | Supported Browsers |
---|---|
Desktop | Chrome, Firefox, Safari, Edge |
iPhone/iPad | Safari |
Android | Chrome |
Make sure your device and browser meet these requirements. Trying to access Ticketmaster on outdated or unsupported software could lead to login issues.
You have automatic form-filling disabled
Most browsers can automatically fill in saved login details into forms like Ticketmaster’s login. If you have this auto-fill capability disabled, it could prevent successful login.
Make sure form auto-fill is enabled:
- Chrome: Settings > Autofill
- Firefox: Options > Privacy & Security > Forms & Passwords
- Safari: Safari > AutoFill
Enabling this allows your saved Ticketmaster login credentials to be entered automatically at their login screen.
Conclusion
Trouble logging into your Ticketmaster account can be frustrating, but is often caused by a simple issue like an incorrect password or technical setting. Carefully going through the various troubleshooting steps above should help identify and resolve the problem.
Some of the most common fixes include:
- Resetting your password if forgotten
- Allowing cookies and JavaScript
- Enabling form auto-fill
- Clearing browser cache and cookies
- Using supported device and browser
If still unable to login after trying these steps, be sure to reach out to Ticketmaster customer support for additional help getting back into your account.