There are a few common reasons why you may see an error message saying something went wrong when trying to view your tickets on Ticketmaster:
Your Account Session Expired
Ticketmaster logins expire after a certain period of inactivity. This is done for security purposes. If you try to access your tickets after not using your account for a while, you may get an error saying your session has expired.
To fix this, you simply need to log back into your Ticketmaster account. Your tickets will still be there waiting for you. Just re-authenticate with your email and password.
Connectivity Issues
If you are having trouble connecting to the Ticketmaster website or app, it could cause errors when trying to access your ticket information. Issues like a slow internet connection, being in an area with poor reception, or problems with Ticketmaster’s servers could prevent you from loading your tickets.
Try moving to a location with a stronger signal or connecting to a faster WiFi or cellular network. You can also try force quitting and reopening the app, clearing your browser cache and cookies, or trying on a different device. Give their servers a few minutes to recover from any temporary outages.
Browser Compatibility Problems
The Ticketmaster website and apps are designed to work best on modern web browsers and devices. Using an outdated browser or operating system sometimes causes conflicts that prevent tickets from displaying properly.
Make sure you are running the latest version of browsers like Chrome, Firefox, Safari, or Edge. On mobile, ensure your iOS or Android OS is also up to date. Older browsers may lack support for how Ticketmaster delivers ticket data.
Temporary Technical Difficulties
Like any website, Ticketmaster can occasionally suffer from temporary glitches or technical problems on their end that cause errors to occur site-wide. Things like server maintenance, unexpected downtime, bugs, or database issues could prevent ticket access.
If the problem seems to be on Ticketmaster’s end, try again later. There is usually little you can do but wait for their technicians to resolve the problem. You can check their Twitter or Help pages for updates on any ongoing issues.
Account Security Flags
If Ticketmaster detects suspicious activity that makes them question the security of your account, they may temporarily restrict access to your tickets. Things like an unknown IP address, changed device, or forgotten password reset may cause your account to be flagged.
You may need to verify your identity or reset your password to lift the security hold. Check for any notification emails sent to your account’s registered email address for steps to unlock your ticket access.
Incorrect Login Credentials
Trying to access your Ticketmaster account with an incorrect email address or password will of course result in an error. Double check that you are using the proper login details associated with the ticket purchase.
If you have multiple accounts, sign in with the details for the account used to buy the tickets. If you cannot remember the correct credentials, go through the password reset process.
Expired Tickets
If your tickets are for an event that has already taken place, Ticketmaster will remove the ability to view them online afterward. Once the event date passes, the barcodes are no longer valid.
Expired tickets will give an error because they are no longer accessible in your account. You will need to purchase new tickets to see any future events.
Wrong Device or Account
Make sure you are logged into the proper Ticketmaster account on the device where you purchased the tickets. For example, if you bought tickets while logged into Ticketmaster on your phone, but are now trying to access them on your computer, an error can occur.
Be sure you are viewing your tickets on the same device or account where the purchase originated. Your tickets are tied to your account, but accessing that account on a new or different device can create issues.
Accidental Deletion
It is possible you may have accidentally deleted the ticket order from your Ticketmaster account. If this is the case, the tickets would no longer be viewable.
Unfortunately, there is no way to recover deleted tickets. You would need to repurchase tickets for the same event if you made this mistake.
Wrong Event Date
If you are trying to access tickets for an event that is taking place on a different date than you expect, you will encounter errors. Double check that you have the correct event date that matches up with the tickets in your account.
It is easy to mix up dates if you have tickets to multiple upcoming events. Make sure you are looking for the tickets on the date those specific tickets are for.
Transferred or Resold Tickets
If you transferred your Ticketmaster tickets to another account or resold them on a secondary marketplace, they will no longer be viewable in your Ticketmaster account.
Once tickets are transferred or resold, only the recipient will have access to them. You will get an error trying to view tickets no longer in your possession.
Geolocation Issues
To prevent fraud, Ticketmaster will sometimes restrict viewing tickets from outside of the local region where a venue is located. For example, if you bought tickets for a U.S. event but are trying to view them overseas, you may get blocked.
Try using a VPN or proxy service to set your location to the country where the event is being held to allow ticket access. This security restriction aims to reduce scalping and resale abuse.
Temporary Blocks or Bans
If you violate Ticketmaster’s terms of service, they may enact temporary blocks or permanent bans that restrict you from accessing your account and tickets. Things like suspected scalping, bot use, or abusive behavior can trigger blocks.
Appeal any unfair blocks and read their terms to understand what behaviors may lead to restrictions. Banned accounts typically cannot be recovered, but temporary blocks will expire after some time.
Conclusions
In summary, some common reasons you may get an error when trying to access your Ticketmaster tickets include:
- Expired session – Just log back in
- Connectivity issues – Try with a better signal
- Browser problems – Update to the newest version
- Technical difficulties – Check back later
- Security flags – Verify your identity
- Wrong login info – Use the correct credentials
- Expired tickets – The event already happened
- Wrong device – Check the right device or account
- Accidental deletion – Tickets will need repurchasing
- Incorrect event date – Ensure you have the right date
- Transferred tickets – You no longer own the tickets
- Geolocation blocks – Use a VPN in the proper region
- Account bans – Appeal if bans are unfair
If issues persist, you will need to contact Ticketmaster customer support for additional help accessing your tickets or resolving account problems that are preventing access.
Ticketmaster provides a few options to get assistance if you cannot view your tickets:
Online Chat Support
Ticketmaster has an online chat feature where you can communicate with a support agent in real-time. They are available 7 days a week.
Email Support
You can email Ticketmaster customer service to explain your ticket issue and get a response via email. Use their contact form on their help site.
Phone Support
For urgent issues, you can call Ticketmaster’s helpline to speak with a support rep immediately. Wait times may vary.
In-Person Support
If you are at an event venue, you can visit the box office or on-site Ticketmaster booth for assistance with ticket problems.
Be sure to include any order numbers, account details, and error messages you are receiving when contacting support. With the right information, Ticketmaster can better troubleshoot and provide solutions.
Support Type | Hours | Contact |
---|---|---|
Online Chat | 7 days a week | Start a chat session on their help site |
Reponses within 24 hours | Fill out email form on help site | |
Phone | 7am – 8pm local venue time | 800-653-8000 (US) or number on back of ticket |
In-person | Varies by venue | Box office and on-site booths |
With the right troubleshooting steps and assistance from Ticketmaster support when needed, you should be able to resolve any issues that are preventing you from accessing your event tickets. Some common solutions include logging back into your account, using supported devices, updating personal information, and verifying your identity.
Getting errors when trying to view your tickets can be frustrating, but in most cases, the problem can be fixed with a few simple actions on your end or help from their customer service team. As long as you have the order information and account details handy, Ticketmaster’s support agents can get the matter resolved so you do not miss out on the event.
A few other things to keep in mind that can prevent ticket access issues in the future:
- Log into your Ticketmaster account regularly to keep it active
- Save your ticket purchase confirmation emails for reference
- Use strong, unique passwords and update them periodically
- Add backup email addresses and payment methods to your account
- Write down the customer service number from the back of tickets
- Save the Ticketmaster support contact information in your phone
Taking precautions like these will minimize the chances of running into problems accessing your important event tickets down the road. With robust account security measures in place, you will have peace of mind knowing your tickets will be readily available whenever you need them.
Ticketmaster is generally reliable, but technical issues can occasionally happen. Their customer service team is available to help troubleshoot and restore access when errors arise so you do not miss out on any experiences you purchased tickets for. With the right contact information and order details on hand, their agents can get your account working properly again.
Being unable to view purchased event tickets can certainly be stressful. However, in most cases, the problem can be resolved quickly once you identify the source of the issue. With good communication and persistence, you can get back to eagerly anticipating your upcoming event.