Not receiving a Ticketmaster email after purchasing tickets can be frustrating. There are a few common reasons why you may not have gotten a confirmation email from Ticketmaster.
Your Email Settings
The most likely reason is your email settings. Here are some things to check:
- Check your spam or junk folder – the email may have been flagged as spam by your email provider.
- If you have Gmail, check your Promotions tab – Gmail often filters emails from Ticketmaster here.
- Make sure you entered the correct email address when purchasing tickets. Double check for any typos.
- Check your email filters and rules – you may have set up a filter that is deleting or archiving Ticketmaster emails.
If the Ticketmaster email is in your spam folder, mark it as “Not Spam” so future emails will come to your inbox. You can also add Ticketmaster as a trusted sender in your email client.
Ticketmaster System Delays
Sometimes there are delays in Ticketmaster’s system sending out confirmation emails. This could be due to:
- High order volume – During popular ticket sales, their system can get bogged down sending so many confirmations.
- Technical issues – Occasional glitches with their email delivery system.
- Scheduled maintenance – Routine maintenance may cause short delays.
If it’s been over 24 hours and you still haven’t received your confirmation, try contacting Ticketmaster Customer Service. They can look up your order and resend the email manually.
Your Purchase Didn’t Complete
In some cases, you may have started the ticket purchase process but did not complete the transaction. Here’s how to tell:
- Check your credit card statement – If the charge is not there, your order likely did not go through.
- Log in to your Ticketmaster account – If the tickets don’t show under your orders, the purchase was never finalized.
- Try repurchasing the tickets – If the Ticketmaster website allows you to purchase the tickets again, your initial order did not complete.
This can happen if there was an error during the checkout process, your payment was declined, or you simply didn’t finish the last steps to place the order.
You Purchased From a Secondary Seller
If you purchased tickets from a reseller site like StubHub, VividSeats, or Craigslist, your confirmation email would come directly from that secondary seller, not from Ticketmaster. Check your inbox for an email from the specific site you purchased from.
Similarly, if you purchased resale tickets on Ticketmaster from another fan who posted a resale listing, your confirmation would come from Ticketmaster but look different than a standard order confirmation email.
You Have the Wrong Email Address for Ticketmaster
Ticketmaster sends order confirmations from two possible email addresses:
- Ticketmaster <[email protected]>
- Ticketmaster Fan Support <[email protected]>
If you don’t see the confirmation in your inbox from either of those addresses, you may be checking the wrong email account. Be sure you’re monitoring the email you used to make the ticket purchase.
What To Do if You Never Got Your Ticketmaster Email
If you’ve verified that the purchase went through but you still have not received a confirmation email from Ticketmaster, here are some next steps:
- Check your spam folder again, including any “All Mail” folders where spam is redirected.
- Search your inbox for keywords like “Ticketmaster” or the event name in case the email was misfiled.
- Log in to your Ticketmaster account to access your order details and resend the confirmation email.
- Use Ticketmaster Customer Service online chat or call to have an agent resend your confirmation.
- Forward your payment confirmation email as proof of purchase to Customer Service.
As long as you completed the ticket purchase, you can always access your order information from your Ticketmaster account. If you run into any other trouble, Ticketmaster Customer Service can look up your order in their system using your name and email or order number.
Preventing Missing Confirmation Emails
To avoid this issue in the future, here are some tips:
- Double check your email address when purchasing tickets, and make sure it’s typed correctly.
- Add [email protected] and [email protected] to your email contacts.
- Mark Ticketmaster emails as “Not Spam” whenever you receive them.
- Periodically check your spam folder for missed emails.
- Avoid making purchases on slow connections that may time-out.
- Save your Ticketmaster order number in case you need help locating your purchase.
Conclusion
Missing a Ticketmaster order confirmation email can be alarming but is usually easy to resolve. The most common culprits are an incorrect email address during purchase, the email going to your spam folder, or delays in Ticketmaster’s systems during busy sales. If you cannot locate the email, Customer Service can help confirm your ticket purchase and resend your confirmation. Enabling email notifications, monitoring spam folders, and double checking order details can help avoid issues in the future.