There can be a few reasons why your tickets may have gotten cancelled on Ticketmaster:
The event was postponed or cancelled
The most common reason for ticket cancellations is if the event itself gets postponed or cancelled altogether. This can happen due to unforeseen circumstances like the artist falling ill, weather complications, scheduling conflicts, or other issues. If the event is cancelled, Ticketmaster will automatically cancel all tickets and refund the purchases.
The tickets were listed improperly
Sometimes tickets get cancelled because they were listed improperly on Ticketmaster in the first place. This may happen if:
- The event organizer uploaded more tickets than there were available seats
- The tickets went on sale earlier than they were supposed to
- The ticket prices were incorrect
In these cases, Ticketmaster may have to cancel orders and refund tickets to correct the error.
There was suspicious activity with your order
Ticketmaster has measures in place to detect fraudulent orders or bot activity buying up tickets. If something seems suspicious about your order, Ticketmaster may preemptively cancel the tickets and notify you about the cancellation.
Some scenarios that could appear suspicious include:
- Buying an extremely large number of tickets in one order
- Purchasing tickets immediately as they go on sale, before humanly possible
- Using bots or ticket brokers to purchase tickets
This is done to try to give more fans a fair chance at buying tickets.
Your payment didn’t go through
One straightforward reason your Ticketmaster order could get cancelled is if your credit card payment didn’t go through. The payment may decline due to:
- Insufficient funds in your account
- Your credit card expiring or becoming invalid
- Billing address not matching credit card address
If Ticketmaster cannot securely process the payment, they have no choice but to cancel the ticket purchase.
You didn’t comply with the delivery method
Depending on the event, Ticketmaster tickets may be available for instant download, pick-up at will call, or shipped to your home. If you don’t follow through with the delivery method in a certain timeframe, your order is subject to cancellation. Reasons for this may include:
- You didn’t download a digital/mobile ticket in the app within the expiration date
- You didn’t pick up a will call order before the event starts
- You provided an incomplete/incorrect shipping address so the tickets couldn’t be fulfilled and mailed out
Be sure to follow all instructions associated with the delivery method you choose to avoid this fate.
You may have been buying tickets from a reseller, not Ticketmaster
Ticketmaster is the official primary ticket source, but there are many ticket reseller websites and individuals that also sell tickets to events. Sometimes people mistakenly buy from a scalper or secondary market place thinking they are purchasing through Ticketmaster. If you bought from an unofficial provider, Ticketmaster will have no record of your order or ability to fulfill the tickets.
Double check that you are purchasing from ticketmaster.com for any events you buy tickets for.
How to Get Your Ticketmaster Order Reinstated
If you believe your Ticketmaster ticket cancellation was a mistake or are unsure why it was cancelled, don’t panic yet. You may be able to get your order reinstated by contacting their customer service team. Here are some tips for getting your tickets back:
- Call or email Ticketmaster customer service right away to investigate the cancellation
- Be prepared to provide your order number, event details, and any other information requested
- If there was an issue processing your payment, update your payment details or provide a new valid method of payment
- If your delivery method failed, make sure you can comply with the proper fulfillment process required
- Provide any documentation or evidence you have that shows you purchased valid tickets
- Politely request that Ticketmaster honors your original ticket purchase if possible
Depending on the circumstances, Ticketmaster may be able to overturn the cancellation if you act quickly and provide all details about your order. However, if the event itself is cancelled or your purchase violated a policy, you unfortunately may not get your tickets back.
How to Avoid Ticket Cancellations in the Future
While cancellations can sometimes happen beyond your control, there are steps you can take to help avoid cancelled Ticketmaster orders going forward:
- Only buy from official sources – Purchase tickets directly through Ticketmaster to ensure your order is legitimate.
- Check payment information – Make sure your credit card and billing details are up to date before purchasing tickets.
- Review all delivery requirements – Understand and follow the proper delivery methods for your ticket order.
- Download immediately – If you buy digital tickets, download them to your Ticketmaster account right after purchasing.
- Double check event details – Confirm the event date, time, and location before buying tickets in case there are any errors.
- Pick up will call orders quickly – Don’t wait until the last minute to pick up box office/will call ticket orders.
Taking these precautions when buying tickets through Ticketmaster will help avoid the disappointment of having your order cancelled unexpectedly. Act fast if your purchase is cancelled to improve your odds of getting your tickets reinstated if an error did occur.
Conclusion
Having your event tickets suddenly cancelled through Ticketmaster can be very frustrating and disappointing. However, in many cases, the cancellation is due to circumstances beyond Ticketmaster’s control or issues with the order processing itself. If you act quickly and work with their customer service team, you may be able to get your ticket order reinstated. Take measures to order tickets properly in the future and understand all delivery options to reduce chances of cancellations occurring. With knowledge of the common reasons for Ticketmaster ticket cancellations, you can troubleshoot the issue and hopefully still attend the event you planned for.