There are a few possible reasons why you may not have received a verified fan code yet:
You Don’t Meet the Eligibility Requirements
To get a verified fan code, you need to meet certain eligibility requirements set by the artist/promoter. Here are some of the common requirements:
- You must have a Ticketmaster account and be signed up for the artist’s emails/newsletters
- You must have purchased tickets to see the artist live before
- You must have streamed the artist’s music for a certain period of time/number of streams
- You must follow the artist on social media
If you don’t meet one or more of these requirements, you likely won’t get a code. Make sure to check the details for the specific event you’re trying to get tickets for.
You Signed Up Too Late
Verified fan codes are typically sent out weeks or months before the tickets go on sale, so you need to make sure you sign up during the registration period. If you waited and tried to register just before or on the day tickets went on sale, it was likely too late to get a code in time.
In the future, pay attention to when the artist announces ticket sales and make sure to register for the verified fan presale as early as possible.
All the Codes Have Been Distributed
There is usually a limited number of verified fan codes given out, based on the venue size and expected demand. It’s possible all of the available codes were already assigned by the time you tried to register. This is more likely for smaller venues or artists with huge fan bases.
Try to request a code and register as soon as signup opens to increase your chances of getting one in the future.
There Was an Error or Glitch
With some artists using Ticketmaster’s Verified Fan platform and others using unique systems, there are bound to be some technical issues. You may have tried to register but there was a website glitch or error that prevented it from going through properly.
If you experience any issues trying to sign up, don’t hesitate to reach out to customer service for help resolving it.
Your Account Was Flagged for Suspicious Activity
The verified fan process is designed to identify and stop resellers and bot attacks. If your account shows suspicious patterns, such as signing up for a lot of different artist presales in a short period, you may get flagged and blocked from receiving codes.
Maintain your account in good standing by only requesting codes you actually plan to use yourself.
You Entered Your Info Incorrectly
When signing up for a verified fan presale, you need to carefully enter your full name, email address, and any other info it asks for. If you made a typo or used an old email that you can’t access anymore, that could prevent you from getting the code.
Double check that all your info is entered correctly before submitting it.
Your Email Settings Blocked the Code
Check your email spam folder. Sometimes the message with the code gets flagged as spam and sent to the wrong folder. If you can’t find it, try searching your inbox for the name of the artist or venue.
You can also add the sender’s email address to your contact list or safe senders list to prevent missing a code in the future.
You Missed the Email With the Code
It’s easy to overlook an email in your crowded inbox. And if you don’t see and use the code within the specified timeframe (usually 24 hours), it expires and becomes useless.
When you know verified fan presale codes are being sent out, be extra diligent about checking your email often so you don’t miss it.
You Accidentally Deleted the Email
Just like missing the email, it’s also possible you saw the message with the code but accidentally deleted it without realizing. Then when you went back to look for it, it was gone.
See if your email provider has a deleted folder you can search as a last resort.
You Shared Your Code Publicly
Verified fan codes are only valid for one user and cannot be shared. If you posted your code publicly online for others to use, it likely got invalidated to prevent reselling.
Keep your code private and only use it yourself when tickets go on sale.
You Purchased Tickets Already
In most cases, verified fan codes can only be used to purchase a limited number of tickets (typically 2-4 per code). If you already bought tickets during a previous presale, your code is now invalid.
Make sure to only use your code when you are ready to make your own ticket purchase.
You Waited Too Long to Use Your Code
Codes are usually only valid for the first few hours once tickets initially go on sale. If you waited more than a day or so to try and use your code, the presale period was likely over and your code expired.
As soon as tickets go on sale, login and use your code immediately to get the tickets you want.
You Tried Using Your Code Multiple Times
To prevent reselling, codes can only be used once. If you already tried entering your code but there was an error and you tried again, the system likely blocked any additional attempts.
Next time, if you experience any issues using your code contact customer service right away for help.
The Presale Sold Out Extremely Fast
For very popular artists at smaller venues, verified fan presales can sell out in seconds. So it’s possible you tried using your code immediately but tickets were gone by the time you got through.
Having a code doesn’t guarantee you will get tickets, but it does give you early access before the general public sale.
Bots Scooped Up All the Tickets Already
Another frustrating reason you may have missed out is scalper bots buying up tickets the moment they go on sale. They work much faster than a normal person can.
Try to purchase tickets right at the onsale time and keep refreshing if you get errors to try and beat the bots.
Tips to Improve Your Chances of Getting Verified Fan Presale Tickets
- Sign up for an account and verify it several weeks in advance.
- Make sure you’re signed up for all presale opportunities – artist email lists, songkick, spotify, venue presales, etc.
- Use different presale links on multiple devices.
- Have payment info saved to your ticket account to check out faster.
- Refresh consistently if you get errors to try again.
- Get on the site 30 min early and keep refreshing up until start time.
Contact Customer Service for Troubleshooting
If you’re unsure why your verified fan code isn’t working or you’re running into other issues accessing the presale, reach out to customer service for assistance. There may be a solution to get your code working or other options available.
Fan support contacts:
- Ticketmaster Fan Support – http://ticketmaster.com/support
- AXS Fan Support – https://support.axs.com/
- SeeTickets Fan Support – https://www.seetickets.com/customerservice
Provide details on the specific event you’re trying to get tickets for, the steps you took, and any error messages you received. This will help them troubleshoot and identify the problem.
Join Fan Communities to Stay Up to Date
Joining unofficial fan communities like subreddits or Facebook groups for the artist you like is a great way to stay on top of verified fan presale information. Other fans often share tidbits about when signup starts, presale tips and tricks, and notify each other when codes get sent out.
Tap into the collective knowledge in fan communities for helpful insights on securing those coveted presale tickets!
Keep Trying for the Next Presale
If you couldn’t get verified fan tickets this time around, don’t get too discouraged. There will always be more opportunities in the future.
Follow the artist closely to get notified when their next tour dates are announced. Be ready to request a code right away for the best shot at getting access.
Persistence and preparation are key!
Purchase Resell Tickets as a Last Resort
Once presale and general onsales sell out, the only way to get tickets is through resale sites. Prices are usually highly inflated, but it may be your last chance to get into a sold out show.
Just be careful to only purchase through reputable resale marketplaces like StubHub or VividSeats to avoid getting scammed.
Accept Defeat and Don’t Feed Scalpers
If prices on the secondary market are astronomically high, you may just need to reluctantly accept missing out this time around. As frustrating as it is, paying hundreds over face value only enables scalpers to keep engaging in predatory practices.
Wait it out and you’ll have another opportunity to see your favorite act live in the future.
Conclusion
Getting access to exclusive artist presales through verified fan codes can be a game of chance. With limited quantities available, there’s no guarantee you’ll always be successful. But understanding common reasons codes don’t work and being persistent with signup attempts will greatly improve your odds. And if all else fails, take solace knowing new tour dates are always right around the corner!