There are a few reasons why you may not be able to see your tickets on Ticketmaster after making a purchase:
Account Issues
One of the most common reasons is because of an issue with your Ticketmaster account. Here are some things to check:
- Make sure you are logged into the correct Ticketmaster account that you used to make the purchase. Double check that you are using the right email address and password.
- If you have multiple Ticketmaster accounts, log into each one to see if the tickets are in another account.
- Reset your password in case you are having login issues. Go to ticketmaster.com, click “Sign In” and then “Forgot Password?” to reset.
- Check that your Ticketmaster account email address is valid and up to date. You need access to the email on file because Ticketmaster will send purchase confirmation emails and reminders to that email.
Delayed Email Confirmation
Another possibility is that you purchased tickets but have not received the confirmation email yet from Ticketmaster. Here’s what to look for:
- Check your spam folder – sometimes confirmation emails end up there by accident.
- Ticketmaster can take up to 24 hours to send the confirmation email after purchase.
- Log into your Ticketmaster account and check under “Upcoming Events” to see if your tickets are now showing up there.
- As a backup, you can reference your credit card statement – there will be a Ticketmaster charge listed if the purchase was successfully processed.
Selected Delivery Method
How you chose to receive your tickets can also impact visibility on your Ticketmaster account:
- If you selected “E-Tickets”, you should see them under “My Tickets” on your Ticketmaster account.
- With print-at-home tickets, you’ll receive a PDF file to print tickets yourself.
- If you chose delivery by mail, you’ll receive a paper ticket by mail and it will not show up in your Ticketmaster account.
- For will call pickup, you’ll need to bring your confirmation number and ID to the venue box office to retrieve tickets.
Refunds and Cancellations
In some cases, a refund or cancellation can remove tickets from your Ticketmaster account:
- If you requested a refund after purchasing, your order would be cancelled and tickets removed from your account.
- If an event is postponed or rescheduled, the organizer may automatically refund all tickets.
- If an event is cancelled altogether, you’ll automatically be refunded and tickets taken off your account.
Troubleshooting Steps
If you’ve checked all of the reasons above and still can’t see your Ticketmaster tickets, here are some troubleshooting steps:
- Contact Ticketmaster Customer Support via phone or online chat. They can look up your purchase in their system and confirm if it went through successfully.
- Check again for any emails from Ticketmaster about your order – scans spam folders, search your inbox, etc. Look for words like “Receipt” or your order confirmation number.
- Try logging into your Ticketmaster account from a different web browser or device in case it’s an issue with your specific browser.
- Clear your browser cookies and cache then try logging into Ticketmaster again – this can resolve login issues.
- Try resetting your Ticketmaster password even if you think your current one is correct, just in case.
- If all else fails, contact your bank or credit card company. They will have a record of the Ticketmaster transaction and can confirm if the purchase went through.
Preventing Ticket Visibility Issues
To avoid running into this issue in the future, here are some tips:
- Make sure to login to your Ticketmaster account before starting a ticket purchase. Purchasing tickets while logged out can lead to confusion.
- Double check that your Ticketmaster account email is correct before finalizing any ticket orders.
- Choose e-tickets for fastest delivery and visibility in your Ticketmaster account.
- Add ticketmaster.com to your email safe senders list to ensure you receive their confirmation emails.
- Log into your Ticketmaster account immediately after any ticket purchase to confirm your order went through.
- Use a single Ticketmaster account for all ticket purchases to keep things consolidated.
What To Do If Your Tickets Never Show Up
If you still can’t access your Ticketmaster tickets after trying all troubleshooting steps, here are some final options:
- Reach out to the event organizer or box office directly – they may be able to look up your order and get you replacement tickets.
- Dispute the charges with your bank or credit card company if Ticketmaster cannot find record of the transaction.
- As a last resort, repurchase tickets to the event if available. Then continue working with Ticketmaster Customer Service to get refunded for your original purchase.
The key is persistence and patience. With the right combination of contacting Ticketmaster, your bank, the event organizer, and waiting on email confirmations, you should eventually get access to your tickets or a refund. Don’t panic if they don’t show up instantly – allow some time for troubleshooting before the event.
FAQs About Missing Ticketmaster Tickets
Here are answers to some frequently asked questions about missing or unaccessible Ticketmaster tickets:
Why does my Ticketmaster purchase history show tickets I can’t access?
If you see a past ticket purchase in your Ticketmaster order history but can’t access the tickets, it’s likely because the event already occurred. Ticketmaster will keep records of your ticket order history even after events pass.
What if Ticketmaster says my order doesn’t exist?
If Ticketmaster Support cannot find any record of your order, that indicates there was an error and your ticket purchase did not go through properly. Follow up with your bank or credit card company to confirm whether you were actually charged. If you weren’t charged, you will unfortunately need to repurchase tickets.
How long does it take for tickets to show up in my Ticketmaster account?
In most cases, Ticketmaster tickets should appear in your account instantly after purchase. However, it can sometimes take up to 24 hours for the tickets to populate in your account. Be patient and allow time for the orders to process.
Can I pick up my tickets at will call if I can’t access them online?
If you have a ticket confirmation number, you can typically go to the event box office and pick up will call tickets there. Bring your confirmation, the credit card used to purchase, and a photo ID that matches the Ticketmaster account holder name.
What happens if my event gets postponed after I buy tickets?
If an event is rescheduled after you purchase tickets, your Ticketmaster tickets will automatically be valid for the new event date. If you can’t make the new date, you can request a refund from Ticketmaster. Your tickets will be removed from your Ticketmaster account once refunded.
Summary
In summary, there are a variety of reasons you may not be able to view purchased tickets on Ticketmaster, including account issues, delivery delays, refunds or cancellations, and more. Take methodical troubleshooting steps like checking your Ticketmaster account from different devices, contacting customer support, and confirming with your bank. Also be proactive by logging into Ticketmaster right after purchasing and using a single account for consistency. With persistence, you should be able to either gain access to your tickets or receive a refund.