Changing the email address associated with your Ticketmaster account can be frustrating, especially if you rely on that account to purchase tickets. There are a few reasons why Ticketmaster makes it difficult to change your email address.
Ticketmaster wants to prevent fraud and scalping
The main reason Ticketmaster doesn’t allow easy email changes is to prevent fraud and ticket scalping. Your Ticketmaster account is tied to your identity, and your email address is an important way they confirm your identity. If it was easy to change your email, someone could potentially gain access to your account, change the email, and then sell the tickets you rightfully purchased.
Ticketmaster has strict limits on how many tickets a single account can purchase for popular events. If changing your email was easy, scalpers could easily circumvent those limits by creating multiple accounts. So in the name of fairness, Ticketmaster prioritizes account security over convenience.
Changing emails can break ticket delivery and transfer
Your Ticketmaster account email is more than just your username – it’s how you receive and manage your tickets. When you purchase tickets, the barcode and other ticket details are emailed to your account email. If you change your email before an event, you risk not getting those ticket emails.
Likewise, if you need to transfer a ticket to someone else, the new ticket holder needs that original ticket email to claim the tickets. If the email was changed in between, it would break the ticket transfer process.
It takes time to verify new email addresses
To change your email address on Ticketmaster, you need to verify that you own the new email address. This involves having a verification link sent to that new address, which you then need to click to confirm. Only after the verification is complete can your primary email be switched over.
This process usually takes 24-48 hours for Ticketmaster to complete. Some users may not realize email verification is required and assume their address was never updated when really it’s still pending verification.
You can’t change your email if you logged in through Facebook
One big limitation on changing your Ticketmaster account email is if you originally logged in through Facebook OAuth. OAuth allows you to use your Facebook login credentials to sign into third party sites like Ticketmaster. The downside is your Ticketmaster account will permanently tie your Facebook email to your Ticketmaster ID.
If you try to change your Ticketmaster email after linking Facebook, you’ll get an error saying “the current email address is managed by Facebook and cannot be changed.” You’ll need to fully disconnect Facebook from your Ticketmaster account before being able to update the email address.
How to change your Ticketmaster email address
If you need to change your Ticketmaster account email address, here are the steps to follow:
- Go to your Ticketmaster account settings page. You’ll see a “Change Email” option.
- Enter your new email address and click the verification link sent to that address.
- Once verified, the new email will become your account’s primary email.
- If you logged in with Facebook, disconnect Facebook from Ticketmaster first.
- Contact customer support if you encounter any issues changing your address.
Tips for updating your Ticketmaster email
- Update your email well in advance of any events you plan to attend.
- Add your old email as a secondary email on your Ticketmaster account.
- Double check your ticket deliveries go to the correct new email.
- Use a permanent email like Gmail instead of one tied to school or work.
Why you may need to change your Ticketmaster email
Here are some common reasons you may need to update the email on your Ticketmaster account:
Reason | Explanation |
---|---|
Old email no longer active | If your old email gets deactivated, you’ll stop getting Ticketmaster ticket emails. |
Email provider change | Switching from Hotmail to Gmail means your new Gmail is now your primary. |
Work to personal email | Using a work email on Ticketmaster means losing access if you leave that job. |
School email expiration | .edu emails often expire after you graduate or are no longer enrolled. |
Mistakes to avoid when changing your Ticketmaster email
To ensure a smooth email change process, avoid these common mistakes:
- Not verifying your new email – you MUST click the verification link sent to your new address.
- Assuming the change is instantaneous – give 24-48 hours for the switch to fully process.
- Forgetting to update your ticket delivery email if needed.
- Deleting or ignoring the verification email sent to your new address.
- Trying to change emails right before an event you plan to attend.
Conclusion
While changing your email on Ticketmaster can be a hassle, it is possible if done carefully. Give yourself plenty of time for the change to process, verify your new address, and double check your ticket deliveries. Avoid trying to change emails right before an event you’re attending. With some planning, you can update your Ticketmaster account email smoothly.