There are a few reasons why you may not be able to change your delivery method for tickets purchased on Ticketmaster:
The event has passed
If the event date has already passed, Ticketmaster will no longer allow you to change the delivery method for those tickets. This is because the tickets would have already been sent out or made available for entry to the event. Once an event occurs, there is no need for Ticketmaster to send out new tickets or change the delivery type.
The transfer or resale window has closed
Most events have a set window of time before the event starts when you can transfer or resell tickets. This window closes a certain number of days or weeks before the event to allow time for new tickets to be sent out or assigned to the new ticket holder. If you attempt to change the delivery method after this window has closed, Ticketmaster will not allow it since there is not enough time left to reissue the tickets.
The tickets are paperless
If you purchased “paperless” tickets, which means you receive a credit card entry or display tickets on your phone for entry, you cannot switch these to hard tickets. Paperless tickets are non-transferrable and cannot be changed to hard tickets for delivery.
The tickets are will call only
Some events only offer will call pickup as the delivery method. If your tickets are specified as will call only, then you cannot change them to print-at-home or mail delivery. You would need to pick them up at the venue box office with your confirmation number and ID.
The tickets are part of a package or special offer
If your ticket purchase was part of a special discount package, group deal, or comes with perks like parking or meal vouchers, you often cannot change the delivery method. These types of packages have strict rules and switching delivery types would impact the inclusions.
It is past the delivery cutoff date
Each event and ticket order has a delivery cutoff date, which is the last day Ticketmaster can ship or transmit tickets in time for the event. If you attempt to change delivery past the cutoff, they will be unable to fulfill the new method in time.
There are additional fees involved
In some cases, you may be allowed to change delivery methods for a fee. This covers Ticketmaster having to reissue and redistribute the tickets. If you are not willing to pay the additional service and shipping fees, your request to change delivery will be denied.
Conclusion
Ticketmaster aims to have clear delivery policies in place to get tickets to fans reliably and efficiently. While you may not always be able to change delivery methods directly through them, especially close to an event, you do have a few options. For electronic tickets, you can transfer to friends and family easily through your Ticketmaster account. For hard tickets, you can choose to sell or give them away using an external resale platform.
In summary, the main reasons Ticketmaster does not allow changes to delivery methods are:
- The event is over
- The transfer/resale window is closed
- The tickets are paperless or will call only
- The tickets are part of a special package
- The delivery cutoff date has passed
- There are fees involved Ticketmaster cannot collect
As frustrating as it can be, these policies exist to ensure everyone receives their tickets on time and prevent last-minute changes that cannot be fulfilled. But you still have options like transfering electronic tickets or using external resale platforms if needed and permitted.
When can I change my Ticketmaster delivery method?
There are only certain scenarios where Ticketmaster allows you to change your ticket delivery method. These include:
- Right after purchasing tickets – you can edit delivery method as long as event has not occurred
- Before the transfer/resale cutoff window closes – usually 1-2 weeks before event
- Before the delivery cutoff window closes – usually 1 week before event
- If you pay any applicable fees – fees cover reissuing tickets
So the main time period where changes are permitted is between your purchase date and around 2 weeks before the event occurs. During this window, you can edit your delivery method through your Ticketmaster account online or via their customer service if needed.
Some key factors that impact changing delivery:
- Event date – Cannot change after event has occurred
- Transfer/resale cutoff – Usually 1-2 weeks before event
- Delivery cutoff – Usually 1 week before event
- Fees – Will be charged for reissuing tickets
Keep these timelines and factors in mind if you need to modify your ticket delivery method. Act as early as possible, since options become much more limited as the event date approaches.
What are the delivery methods offered by Ticketmaster?
Ticketmaster offers four main delivery methods to choose from when purchasing event tickets on their website:
Delivery Method | Details |
---|---|
Mobile Delivery | Digital tickets delivered to your smartphone that can be scanned for entry |
Print at Home | Digital tickets emailed to print yourself or display on your phone |
Hard copy tickets shipped to your address via FedEx or USPS | |
Will Call | Hard copy tickets to pick up at event box office with ID |
The available options will vary based on the event venue and organizers. Typically, major concerts and big events will offer all four choices above.
Some key notes about each method:
- Mobile – Great for security and convenience, but requires smartphone
- Print at Home – Provides digital access but you must print yourself
- Mail – Hard tickets but shipping time required
- Will Call – Pick up tickets onsite but no waiting for delivery
Take these factors into account when selecting delivery during your Ticketmaster purchase process.
What happens if I need to change the name on the ticket?
If you need to change the name printed on the ticket, the options vary depending on the event and timing:
- Before event and before delivery cutoff – Contact Ticketmaster to request a name change for a fee
- Before event and after delivery cutoff – Name cannot be changed but you can transfer ticket
- After event has occurred – Names can no longer be changed
Typically, there is a fee charged in the $5-$20 range per ticket to reprint with a new name. The earlier you make the request, the more likely Ticketmaster can accommodate it.
If it is past the delivery cutoff, Ticketmaster recommends transferring the tickets to someone else electronically or via an approved resale platform.
In summary, name changes on Ticketmaster are possible but must be requested well in advance of the event before the cutoff windows close.
Can I switch my will call tickets to print at home?
For will call tickets purchased through Ticketmaster, you may be able to switch the delivery method to print-at-home digital tickets if:
- The event has not yet occurred
- You request the change before the delivery cutoff date
- You pay any applicable delivery change fees
Will call means you would pick up hard copy tickets at the venue box office. Print-at-home allows you to view and print tickets electronically to bring to the event.
To switch from will call to print at home, contact Ticketmaster directly and request the change. There is typically a $5-$10 fee per ticket to redeliver them digitally instead of holding at will call.
As long as you request the change before the set delivery cutoff date for the event, and pay any fees, Ticketmaster can accommodate switching most will call orders to print at home delivery instead.
What happens if my print at home tickets don’t arrive?
If you selected print at home ticket delivery but did not receive your tickets, here are some steps to take:
- Check spam folders – emails sometimes get filtered to spam
- Contact Ticketmaster if no email at all – they can resend link
- Verify your account email is correct – ticket email goes there
- Use Ticketmaster online access – view and print there
- Use Ticketmaster mobile app – may allow ticket access
In most cases, Ticketmaster can easily resend the print at home link if you contact their customer service team. Be ready to provide the order number and event details.
It is also possible the email got caught in spam or went to an old email address if you changed contacts recently. Check thoroughly on your end before contacting Ticketmaster.
As a last resort, you can pickup replacement tickets at will call with your photo ID. But this typically incurs an additional convenience fee. Ideally, access them online or via the app if possible.
Can tickets be transferred back to Ticketmaster for a refund?
Unfortunately, once ticket sales are finalized Ticketmaster does not allow transfers back for a refund, except in special cases. Some options are:
- Event is canceled/postponed – Full refunds given
- Special exception approved – Extreme circumstances
- Tickets are resold via Ticketmaster – Seller gets payout
- Tickets donated back for charity – Tax deduction possibly
Barring a cancellation or approved exception case, which are rare, Ticketmaster does not take tickets back once sold. The recommended option is reselling them yourself via Ticketmaster’s official resale platform.
This allows you to set the resale price and recover some of your costs. There are typically fees deducted from your payout as the seller. But it is an authorized way to recoup value if unable to attend an event you have tickets for.
How does the transfer process work?
Ticketmaster provides an online mechanism to electronically transfer tickets to someone else. Here are the key steps in the transfer process:
- Log into your Ticketmaster account online
- Navigate to the event order and click “Transfer Tickets”
- Enter the recipient’s email address and click “Next”
- Confirm the details and click “Transfer Tickets”
- Recipient accepts the transfer and tickets are assigned
The recipient must have or set up their own Ticketmaster account to receive the transferred tickets. They will receive an email notification to accept the tickets into their account.
Key notes about transfers:
- Only eligible on electronic tickets, not hard tickets
- Must be completed before any transfer deadline
- Can transfer part of order or full order
- No fees for standard digital transfers
The transfer capability makes it easy to securely send tickets electronically to anyone with a Ticketmaster account. Just be sure to complete the transfer before any posted cutoffs.
What are some tips for changing delivery methods?
Here are some top tips for successfully changing your Ticketmaster delivery method:
- Act quickly – Request any changes right after purchasing tickets
- Know the cutoffs – Transfer and delivery deadlines
- Pay fees – Required for reissues/changes
- Use online access – Tool for transfers and reprints
- Contact customer service – By phone during business hours
Give yourself plenty of buffer time from the event date to have flexibility. Closer to the event, options for changing delivery methods become much more limited.
You can request changes online yourself or contact Ticketmaster directly by phone as well. Be ready with your order number for reference.
Understanding the typical cutoffs for changes and transfers can ensure your delivery change is successful. Act quickly after purchase, pay any fees, and use the available self-service tools whenever possible for a smooth process.
Conclusion
Changing your Ticketmaster delivery methods can be easily accomplished as long as you act quickly after purchase and before any cutoff dates. Know when transfer and delivery deadlines are approaching for your event tickets.
Reasons for changing delivery could include wanting hard tickets instead of print at home, switching to mobile delivery, or transferring tickets to someone else electronically.
Be prepared to pay applicable fees if you require Ticketmaster to reissue tickets or change delivery details. Use self-service tools on their website or mobile app when possible.
With some advance planning and understanding of the various policies involved, you can successfully request changes to your Ticketmaster delivery method. Careful adherence to deadlines is key throughout the process.