Trying to cancel a Ticketmaster ticket listing can be frustrating, especially if you listed the tickets a while ago and can no longer find the option to cancel. There are a few reasons why you may not be able to cancel a Ticketmaster ticket listing.
You’ve Already Sold the Tickets
The most common reason you can no longer cancel a listing is that the tickets have already been sold. Once a buyer purchases your tickets, you can no longer cancel the listing. The tickets are now the property of the buyer.
If your listing shows as “Sold” or you received a notification that your tickets were purchased, then you cannot cancel the listing. The tickets are no longer yours to take back.
The Event Date Has Passed
Another possibility is that the event date for the tickets has already passed. Ticketmaster only allows sellers to cancel ticket listings up until the day before the event. Once the event date is here, the window for cancellation closes.
So if you’re trying to cancel tickets the day of or after an event has occurred, you’ll find that the option has disappeared. Ticketmaster’s policy prevents last-minute cancellations that would leave buyers without tickets on the event day.
You Missed the Cancellation Window
Ticketmaster only allows a short window of time for sellers to cancel listings. For most events, you only have up to 1 hour before the scheduled start time to cancel a listing.
So if you missed that narrow cancellation window, you’ll no longer have the option to cancel. The only way the tickets can be removed from your account at that point is if a buyer purchases them.
You’re the Original Ticket Purchaser
On Ticketmaster, only resellers who list extra tickets for sale can cancel listings. If you’re the original ticket purchaser directly from Ticketmaster, you cannot cancel the tickets on a reseller platform like Ticketmaster Ticket Exchange.
In that case, you would have to contact Ticketmaster directly and likely would not get a refund at such a late stage. As the original buyer, your tickets are going to stay linked to your account unless you formally transfer or sell them.
Steps to Take If You Cannot Cancel
If you find yourself unable to cancel a Ticketmaster ticket listing for one of the reasons above, there are still a few options to try:
- Contact the buyer – If the tickets sold already, reach out to the buyer to see if they will return them. They may agree to transfer them back if the event is still a ways out.
- Adjust the price – Lowering the ticket price significantly increases the likelihood of selling tickets that seemed stuck.
- Try giveaways – Sites like Craiglist or Facebook Groups focused on ticket giveaways are a last resort for getting rid of unwanted tickets.
Unfortunately, if the event is imminent or has already occurred, you may be out of luck unloading tickets you wanted to cancel. Always make sure you won’t get stuck with tickets you don’t want by canceling listings as early as possible.
Steps for Successfully Canceling a Ticketmaster Listing
When you need to cancel a Ticketmaster ticket listing you no longer want, here are the steps to follow:
- Log in to your Ticketmaster account and access My Listings.
- Find the listing you wish to cancel.
- Click Cancel Listing (available up until 1 hour before event start time).
- Confirm that you want to cancel the listing when prompted.
- The listing will be removed and tickets returned to your account.
Keep in mind that canceled tickets are subject to Ticketmaster’s cancellation policy:
- Full refunds are issued if canceled within 1 week of listing.
- 15% cancellation fee if canceled more than 1 week after listing.
- No refunds are given starting 1 hour before event time.
As long as you cancel with ample time prior to the event, you should get your full money back. But leave yourself time to list and sell the tickets again if needed.
Avoiding Troubles Canceling in the Future
To avoid the headache of being unable to cancel unwanted tickets in the future, follow these tips:
- List early – Give yourself plenty of time to resell or cancel tickets.
- Price competitively – Don’t overprice or you may get stuck with unsold tickets.
- Set a reminder – Mark your calendar close to the cancellation cutoff time as a prompt to cancel if needed.
- Know the policies – Be aware of Ticketmaster’s cancellation rules and deadlines to avoid issues.
With the right preparations, you can easily cancel and relist unwanted tickets. But act fast – once that cancellation window closes, your only option is hoping for a sale.
The Bottom Line
Listing tickets you can no longer use on Ticketmaster seems like an easy way to recoup some costs. But a failed sale or change of plans can make those tickets feel like dead weight. Knowing the ins and outs of Ticketmaster’s cancellation policies is key to voiding unwanted listings.
Always cancel as soon as possible and certainly before that 1 hour cutoff. Otherwise, you may end up out of luck and stuck with tickets you don’t want or can’t use. While you can always try reselling for less or giving tickets away, cancellation is the only sure way to fully remove a Ticketmaster ticket listing you no longer want.
Frequently Asked Questions
What happens if I cancel a Ticketmaster ticket listing after the cutoff period?
If you try to cancel a Ticketmaster listing after the cutoff period (1 hour before event start), you will receive an error message that the cancellation cannot be completed. At that point, your only options are to relist the tickets for sale or try giving them away if the event is imminent.
Can I get a refund when canceling a Ticketmaster listing?
You can receive a full refund when canceling a listing up to 1 week after listing. Between 1 week and 1 hour before the event, Ticketmaster enforces a 15% cancellation fee. Inside of 1 hour from the event start, no refund is provided for canceled listings.
What happens to tickets I purchased if I cancel the listings?
When you cancel a listing for tickets you purchased yourself, the tickets are returned to your Ticketmaster account. You retain ownership of the tickets. Only tickets being resold by a reseller are removed entirely upon cancellation.
How do I cancel a listing if I no longer have Ticketmaster account access?
Without access to your account, unfortunately you cannot cancel listings yourself. You would need to contact Ticketmaster Customer Support, provide proof of account ownership, and request they cancel the listings on your behalf.
Can Ticketmaster cancel a listing for me?
In very rare cases, Ticketmaster Customer Service may be able to cancel a listing on your behalf if you cannot access your account. However, they will only do so up until 1 hour before the event start time based on the cancellation policy.
Cancellation Window | Refund Amount |
---|---|
1 week after listing | Full refund |
1 week – 1 hour before event | 15% cancellation fee |
Within 1 hour of event | No refund |
This table summarizes Ticketmaster’s cancellation policy and refunds available during different cancellation windows.
Conclusion
Canceling a Ticketmaster ticket listing can quickly become impossible if you miss the short cutoff window. Always cancel as soon as tickets are no longer needed to avoid getting stuck with unusable tickets. With Ticketmaster’s strict cancellation policy, failure to cancel a listing in time means you may be left trying to sell or give away unwanted tickets instead.