There are a few common reasons why you may be unable to access your tickets on The O2 app:
You Don’t Have an Active Account
In order to access your tickets, you’ll need to have an active account with The O2. This means you’ll need to have gone through the signup process and activated your account via email confirmation. If you haven’t activated your account yet, you won’t be able to view your tickets.
To activate your account, go to the activation or confirmation email you received when signing up and click on the link inside. This will activate your account and allow you to access your tickets.
You’re Not Logged In
If you have an account but can’t see your tickets, make sure you’re logged in to the correct account on the app. Open the app and check that your name or email is displayed at the top. If not, you’ll need to log back in with your O2 username and password.
Double check that you’re using the right login credentials associated with the ticket purchase. If you have multiple O2 accounts, logins or email addresses, make sure you have the right one.
The Tickets Are for a Different Date
The O2 app only shows tickets for upcoming events by default. If you’re trying to access tickets for a past date or event, you’ll need to change the date filter.
In the app, go to the ‘My Tickets’ section and check the top left for the date selector. Tap on this and change the date to access tickets for previous events.
Connectivity Issues
Like most apps, the O2 app requires an internet connection to fetch your ticket data. If you’re offline or have a bad connection, the app may fail to load your ticket information.
Check that your device has a strong WiFi or mobile data signal. Close and re-open the app to force it to reconnect. This should allow your tickets to appear if connectivity was the issue.
The App Needs Updating
If the app requires an update to work properly, your tickets might not show until you update to the latest version. Open your device’s app store and check if any updates are available for The O2 app. Install the latest update and your tickets should then be accessible.
You’re Using the Wrong Device
Your O2 tickets are associated with the device you ordered them on and may not show on other devices. For example, if you ordered via your iPhone, the tickets will only be present in the iOS app.
Make sure you have the O2 app installed on the same device that you purchased the tickets with. Your tickets will only display reliably on that device.
There’s a Technical Fault
In some cases, a technical fault with the app or server backend may prevent tickets from displaying temporarily. This could happen due to maintenance downtime or a more serious technical issue.
Check The O2’s social media accounts or help center for any notifications about service issues. If the problem persists for more than a few hours, contact their customer service team for assistance.
Your Tickets Were Bought From a Third Party
If you purchased resale or unofficial tickets from a third party instead of directly via The O2’s website or box office, they may not be compatible with the official O2 app. The app can only display tickets that were generated by its own ticketing system.
For third party tickets, you will likely need to use the original seller’s app or site. Contact them to check how to access the tickets you purchased.
Your Purchase Didn’t Process Correctly
In some rare cases, an error during the ticket purchase may mean they weren’t issued correctly and can’t display in the app. This could happen due to payment issues or technical glitches.
Check your order history and purchasing email receipts to confirm the tickets were purchased. If they show as purchased but don’t appear in the app, contact O2’s customer service for help investigating.
Your Account Was Deactivated
If your O2 account has been deactivated or banned, you’ll be unable to access your tickets even if you originally purchased them yourself.
This could occur due to violations of the terms of service, account sharing issues or suspected fraudulent activity. If you think your account has been incorrectly deactivated, contact O2 support to resolve the issue.
How to Troubleshoot O2 Ticket Issues
If you’re still unable to view your O2 tickets in the app, there are a few steps you can take to try and resolve it:
- Force quit and restart the O2 app
- Update to the latest version of the app
- Reinstall the O2 app completely
- Sign out of your account and sign back in
- Use the password reset function in case your password is incorrect
- Try accessing your tickets on the o2.co.uk website instead
- Try on a different mobile device like a tablet or second phone
- Get in touch with O2 Arena’s customer service team for assistance
- Check the O2 Arena’s social media for any service updates
Following basic troubleshooting steps can often sort out minor technical issues that prevent tickets showing correctly in the app.
How to Avoid O2 Ticket Issues
To avoid issues accessing your tickets in future, here are some tips:
- Only buy tickets directly from official channels like The O2 website
- Check tickets load successfully immediately after purchase
- Store login details securely so you don’t lose access
- Use the same device the tickets were purchased on
- Don’t delete or reinstall the app unless necessary
- Maintain a strong internet connection when using the app
- Keep the app updated to the latest version
- Take screenshots of the tickets as a backup
- Verify your payment details are correct if buying tickets
- Contact support as soon as an issue arises
Being careful when purchasing tickets and using the app can prevent a lot of access issues. But if problems do occur, help is available.
Getting Help With O2 Ticket Issues
If you can’t resolve your O2 ticket issues using basic troubleshooting, the best option is to contact their customer service team directly for assistance.
You can get in touch with O2 Arena customer support via:
- Email: [email protected]
- Phone: 0344 856 0202
- Twitter: Send a DM to @TheO2
- Facebook: Send a message to their Facebook page
- Live chat on their website
Their support team can help investigate issues accessing your tickets, rectify any technical problems and resend your tickets if needed. Make sure to provide order numbers, account details and any other useful information.
In Summary
There are a wide variety of potential reasons you may be unable to access O2 Arena tickets on the official app. The most common problems are:
- Not having an active account
- Login or connectivity issues
- Wrong date filters
- Using incorrect device
- App needs updating
- Purchasing errors
- Account deactivation
Try basic troubleshooting like reinstalling the app, double check your login details are correct, and ensure you have internet connection. If issues continue, contact O2 Arena’s customer service team for support accessing your tickets.
Providing order information and any error messages can help them identify and resolve the problem. This will allow you to access your tickets so you don’t miss the event.