If you purchased tickets through AXS and they are not showing up in your AXS account, there are a few possible reasons for this:
You used a different email address for the purchase
AXS accounts are tied to the email address used at the time of ticket purchase. If you bought tickets while signed into one email address but are now checking your AXS account with a different email, you won’t see those ticket purchases there.
To fix this:
- Sign into your AXS account with the email you used to purchase the tickets.
- If you don’t remember which email you used, try signing in with any emails you may have used at the time.
- If you still can’t access the tickets, you’ll need to reach out to AXS Customer Support for further assistance.
The tickets were transferred to someone else
If you transferred or sold your AXS tickets to another person, they will no longer show up in your AXS account. The tickets now belong to the recipient’s account.
To fix this:
- You will need to reach out to the person you transferred the tickets to and have them transfer the tickets back to you.
- If you cannot get the tickets back, you will unfortunately need to purchase new tickets.
You deleted the tickets from your account
If you previously had the tickets in your AXS account but no longer see them, you may have accidentally deleted them.
To fix this:
- Contact AXS Customer Support and explain the situation. They may be able to recover your deleted tickets.
- If the tickets cannot be recovered, you will need to purchase new ones.
There was an error with the ticket transfer
Sometimes there are technical issues that prevent AXS tickets from transferring properly between accounts.
To fix this:
- Reach out to AXS Customer Support for assistance. They should be able to resolve any transfer errors.
- If it cannot be fixed on their end, you may need to cancel the faulty transfer and attempt the transfer again.
You purchased the tickets on a different platform
Keep in mind that AXS is just one ticketing platform. If you purchased the tickets through another website like Ticketmaster, Live Nation, etc., they will not show up in your AXS account.
To fix this:
- Log into the account you used on the platform where you purchased the tickets.
- If you cannot remember where you bought them, check your email for a ticket confirmation that should indicate the seller.
You’re checking too soon after purchase
It can sometimes take a few hours for tickets to fully process and show up in your AXS account after purchase. If you just bought them very recently, wait a bit and check back later.
To fix this:
- Wait at least 3 hours after purchasing tickets.
- Sign out of your AXS account and sign back in.
- If they are still not showing after 3 hours, contact AXS Customer Support.
The event was canceled or postponed
If the event your tickets were for ended up being canceled or postponed, the tickets will no longer show up in your account.
To fix this:
- Find out from the event organizer if the event is canceled or postponed.
- For cancelations, you should receive a refund automatically.
- For postponements, your existing tickets will be valid for the new date.
You’re viewing the wrong event
Don’t forget to make sure you’re looking at the correct event within your AXS account. It’s easy to misclick and view the wrong event.
To fix this:
- Double check that the event you’re viewing matches the one your purchased tickets for.
- Use the search bar to search for the correct event by name.
- Check your ticket confirmation email for the exact event details.
Conclusion
If you still cannot locate your tickets in your AXS account after investigating these potential issues, reach out directly to AXS Customer Support for additional troubleshooting assistance. They should be able to resolve the problem or determine if your tickets need to be reissued.
Frequently Asked Questions
Why can’t I see my tickets on the AXS app?
If you can see your tickets in your AXS account online but they are not showing up in the AXS app, try these troubleshooting steps:
- Make sure you are logged into the same AXS account on the app that your tickets are in online.
- Log out of the app and log back in to refresh your account.
- Update to the latest version of the AXS app in case there is a bug.
- Delete and reinstall the AXS app to clear any cached data.
- Reach out to AXS Customer Support for further assistance.
What should I do if I lost my tickets?
If you misplaced physical tickets or your mobile tickets and cannot recover them, contact AXS Customer Support right away. They can void your old tickets and reissue new ones to you. Make sure to allow enough time before the event for this process.
Why don’t my e-tickets have barcodes?
If your mobile tickets do not have visible barcodes, here are some things to try:
- Make sure your brightness is turned up so the screen is clearly visible.
- Close and relaunch the AXS app to refresh the tickets.
- Update your app to the latest version if available.
- Reach out to AXS to reissue tickets with correct barcodes.
How do I transfer tickets to someone else?
To transfer AXS tickets to another person:
- Log into your AXS account online.
- Navigate to the event tickets you want to transfer.
- Click the “Transfer Tickets” button or link.
- Enter the recipient’s name, email address, and optional message.
- Complete the on-screen instructions to finalize the transfer.
The tickets will then show up in the recipient’s AXS account.
Can I sell my tickets on another resale site?
You can resell your AXS tickets on any trusted resale site such as StubHub, VividSeats, SeatGeek etc. To do so:
- List your tickets for sale on the resale platform.
- Once they sell, transfer the tickets to the buyer via AXS.
- Once transferred, you will get paid out by the resale platform.
Make sure to transfer the tickets soon after sale to ensure the new buyer receives them in time.
What happens if an event is postponed?
If an event is postponed, your existing AXS tickets will automatically be valid for the new event date. If you cannot attend on the new date:
- You can request a refund by contacting AXS Customer Support.
- You can resell your tickets via AXS or a resale site.
- If the event is canceled completely, you will automatically receive a refund.
Troubleshooting Tables
Problems Seeing Tickets in Account
Issue | Solution |
---|---|
Used different email for purchase | Sign in with email used at purchase |
Tickets transferred to someone else | Contact recipient to transfer back |
Tickets deleted from account | Contact AXS support to recover |
Error during ticket transfer | Contact AXS support to fix |
Purchased on different platform | Check account on correct platform |
Checking too soon after purchase | Wait 3 hours and re-check |
Event canceled or postponed | Confirm status with organizer |
Viewing wrong event | Search for correct event name |
Mobile Ticket Troubleshooting
Issue | Solution |
---|---|
Tickets not showing in app | Re-login, update app, contact support |
Lost mobile tickets | Contact AXS to reissue tickets |
No barcode on mobile ticket | Adjust screen, refresh app, contact AXS |
Conclusion
Troubleshooting missing or lost tickets in your AXS account can be frustrating, but is usually resolvable with a few simple checks. Make sure you are signed into the correct account, double check for user errors on your end, and don’t hesitate to reach out to customer support if you continue having issues accessing your tickets. With a mix of proactive checks and quick assistance from AXS as needed, you should be able to resolve any ticket problems and get back to eagerly anticipating your upcoming event.