Ticketmaster is the primary ticketing service used for major concerts, sporting events, and theater performances in Mexico. While tickets can be purchased online and printed at home, picking up tickets at a local Ticketmaster outlet is also an option for those attending events in Mexico City.
Can I pick up Ticketmaster tickets in Mexico City?
Yes, there are several locations in Mexico City to pick up Ticketmaster tickets in person. Ticketmaster has retail outlets, known as “Taquillas,” located within department stores and malls throughout the city.
Picking up pre-purchased Ticketmaster tickets in person can be convenient for a few reasons:
- Avoid shipping costs and last-minute delivery concerns
- Have tickets in-hand before arriving at the venue
- Avoid the hassle of printing tickets yourself
However, there are some downsides to picking up tickets in person versus having them shipped or using print-at-home tickets:
- You must visit the Ticketmaster outlet during business hours
- Only available for events that don’t require strict ID/credit card verification
- Does not eliminate queues or waits at venue will-call if there’s an issue
Where are Ticketmaster outlets in Mexico City?
There are over a dozen Ticketmaster outlet locations scattered throughout Mexico City. The primary locations are within the following department stores and shopping centers:
- Liverpool Department Stores – There are several locations of the Liverpool chain department store in Mexico City that have Ticketmaster outlets inside, including in shopping malls like Perisur, Galerías Coapa, and Plaza Loreto.
- El Palacio de Hierro – This high-end Mexican department store has multiple locations in Mexico City with Ticketmaster outlets, like Polanco and Santa Fe.
- Mixup – This entertainment/electronics store often found in malls has Ticketmaster outlets inside their Mexico City locations, like in Centro Santa Fe, Parque Delta, and Galerías Insurgentes.
- Auditorio Nacional – The main Ticketmaster box office is located at this important concert venue in Mexico City. Tickets for events at the Auditorio Nacional can be picked up directly here.
There are also standalone Ticketmaster outlets not located inside larger stores, such as at the World Trade Center Mexico City in the Napoles neighborhood.
What are the Ticketmaster outlet hours in Mexico City?
Hours vary by location, but Ticketmaster outlets in Mexico City are generally open seven days a week during regular business hours.
Standard hours are:
- Monday to Saturday: 10 AM – 8 PM
- Sundays: 11 AM – 7 PM
However, some outlets may have extended hours during peak seasons when many events are scheduled, such as evenings and holidays. Hours can also vary by mall or department store that the outlet is located inside.
It’s a good idea to check the hours for your desired Ticketmaster location in advance. You can find outlet addresses and hours listed on the Ticketmaster Mexico website or app.
What do I need to pick up Ticketmaster tickets in Mexico City?
You’ll want to bring a few important things with you to pick up your Ticketmaster tickets in Mexico City:
- Ticket reservation number – This unique order number confirms you purchased the tickets. It’s usually emailed to you after purchasing online.
- Government-issued photo ID – An INE, passport, driver’s license, etc. must be presented matching the purchaser’s name for verification.
- Payment card – If you paid with a credit or debit card, bring the same card to show. Not always mandatory but can avoid issues.
Keep in mind the name on your ID must exactly match the purchaser name for Ticketmaster to release tickets. Make sure to bring a valid ID that has your current name if it has changed since ordering.
Bringing a printout of your Ticketmaster receipt can also be useful just to have on hand if there are any issues looking up your reservation.
Can someone else pick up my tickets?
You can authorize someone else to pick up your tickets if needed. However, there is a process to grant ticket pickup authorization properly:
- Log into your Ticketmaster account online and access your ticket reservation.
- Use the “Transfer Guest” option to input the full legal name and email address of the person you want to pick up the tickets.
- The recipient will receive an emailed “Ticket Transfer Authorization” with details to bring to the outlet along with their photo ID.
Without completing the transfer authorization process, only the original ticket purchaser can pick up tickets with their ID.
What if I lost my Ticketmaster receipt or reservation number?
If you don’t have your Ticketmaster reservation number or ticket receipt handy, don’t panic. You can still pick up your tickets as long as you have a valid photo ID matching the purchaser’s name.
To retrieve your reservation number:
- Log into your Ticketmaster account where the reservation will be listed.
- Call Ticketmaster Customer Service with your account information and they can provide it.
- Visit any Ticketmaster outlet in person and they can look up your reservation to print tickets using just your ID.
As long as you have an ID that matches the name used to purchase the tickets, the outlet staff can handle looking up your reservation in their system when you arrive.
How early can I pick up tickets before the event?
You can pick up Ticketmaster tickets as soon as they go on sale, up until typically 1 hour after the scheduled event start time. Some general guidelines on when tickets can be picked up:
- Immediately after purchasing tickets online.
- Up to 45 days before the event for early pickup.
- Ending 1 hour after event start time (2 hours for very large events).
So for a concert beginning at 8:00 PM, you could pick up tickets at a Ticketmaster outlet from the time of purchase until 9:00 PM on the night of the show.
Picking up tickets several days or weeks in advance is handy to avoid forgetting or losing print-at-home tickets.
Conclusion
Picking up Ticketmaster tickets in person is a secure and convenient option for events in Mexico City. With multiple Ticketmaster outlets located inside malls and department stores throughout the city, you can retrieve pre-purchased tickets at your convenience leading up to showtime. Just remember to bring your reservation number, a valid photo ID in the ticket buyer’s name, and optionally the original payment card. Following the proper pickup process allows you to obtain your tickets swiftly so you can focus on enjoying the highly anticipated event.
Table of Mexico City Ticketmaster Outlet Locations
Outlet Name | Address | Hours |
---|---|---|
Liverpool Polanco | Moliere 330, Polanco, 11550 Ciudad de México, CDMX | Mon-Sat: 10am-8pm, Sun: 11am-7pm |
Palacio de Hierro Polanco | Av. Presidente Masaryk 420, Miguel Hidalgo, 11550 Ciudad de México, CDMX | Mon-Sat: 10am-8pm, Sun: 11am-7pm |
Mixup Centro Santa Fe | Vasco de Quiroga 3800, Cuajimalpa, 05348 Ciudad de México, CDMX | Mon-Sat: 10am-8pm, Sun: 11am-7pm |
Types of Identification Accepted to Pick Up Tickets
- INE/IFE Voter ID card
- Valid passport
- Mexican driver’s license
- Consular ID (Matricula)
- Temporary Resident Card
- Permanent Resident Card
Ticketmaster Mexico Customer Service Contacts
- Mexico City Phone: 5259-6822 / 55-5481-1770
- Toll-Free: 800-681-7200
- Website Support: https://ticketmaster.custhelp.com/app/ask_sp
- Email: [email protected]