The booking reference or order number is an important piece of information when booking tickets through Ticketmaster. It allows you to track, manage or update your order if needed. However, the booking reference may not be readily visible when booking tickets on Ticketmaster. This often leads to confusion on where to find it. In this article, we’ll provide a detailed guide on how to find your Ticketmaster booking reference across desktop, mobile app and mobile website.
Where to find booking reference on Ticketmaster website
When booking tickets on the Ticketmaster website, the booking reference can be found in the confirmation email you receive after completing your order. Here are the steps:
1. Complete ticket order on Ticketmaster website
Complete the ticket booking process as normal on the Ticketmaster website. Provide your details and payment information, select your tickets and complete the order.
2. Check confirmation email for booking reference
Once your order is complete, you’ll receive a confirmation email from Ticketmaster at the email address you provided. In this email, check the top section under the order summary. Here you’ll find the order number or booking reference for your Ticketmaster order.
3. Save booking reference for future reference
Be sure to save your confirmation email or note down the booking reference somewhere safe. You’ll need this reference number if you need to contact Ticketmaster to make any changes or updates to your order.
The booking reference in the confirmation email usually appears as a 10-12 digit number, for example: 123456789012. This is your unique order identifier that can be used to manage your booking.
Finding booking reference on Ticketmaster mobile app
If you booked tickets directly through the Ticketmaster mobile app, here is how you can find your booking reference:
1. Login to Ticketmaster app
Download and login to the Ticketmaster app on your iOS or Android device using your Ticketmaster account details.
2. Go to My Tickets section
Once logged in, navigate to the ‘My Tickets’ section – this stores all your booked tickets and upcoming events.
3. Select your event booking
Choose the particular event booking you want the reference number for.
4. Check Details page for booking reference
When you select an event booking, it will bring up the Details page. At the top of this page, beneath the event information, you’ll find the booking reference number.
Similar to the website, this will be displayed as a 10-12 digit number that acts as your unique order ID. Make a note of this booking reference for any future ticket management needs.
Locating booking reference on Ticketmaster mobile site
If you made your Ticketmaster ticket purchase directly on their mobile website, here’s how to find the booking reference:
1. Go to Ticketmaster mobile site
Navigate to Ticketmaster on your mobile device browser. The mobile website has a similar layout to the desktop site but resized for mobile screens.
2. Login to your Ticketmaster account
If you’re not already logged in, you will need to login to your Ticketmaster account through the mobile site. Use your account credentials to login.
3. Access My Tickets page
Once logged in, go to the ‘My Tickets’ page – you can find this in the side menu navigation bar.
4. Select your event booking
Browse your purchased event bookings and select the one you want the reference number for.
5. Check booking reference on Details page
When you open the event booking, scroll down the Details page for that booking. Beneath the ticket details and attendee names, you’ll find the booking reference number displayed.
As with other platforms, note this reference number down for managing your ticket order in future.
Why is the booking reference important?
Now that you know where to find your Ticketmaster booking reference, you may be wondering – why is this number so important? Here are some key reasons:
Managing or updating your booking
The booking reference allows you to identify and retrieve your specific booking if you need to make changes, upgrades, cancellations etc. Contacting Ticketmaster support is also easier with your reference number handy.
Event entry/redemption
Some venues and events may ask to verify your booking reference when you arrive for entry, especially for e-tickets. Having it ready will make the process smoother.
Identifying payment installments
If you paid for your order in installments, the reference helps Ticketmaster identify each part-payment and apply it correctly.
Tracking delivery status
You can use the booking reference when tracking the status of physical ticket delivery if you purchased delivery rather than e-tickets.
So in summary, it acts as a unique identifier for your Ticketmaster order and is invaluable if you need to get in touch with their customer services regarding an existing booking.
How else can I manage my Ticketmaster booking?
In addition to using the booking reference, here are some other ways you can manage, update or track your Ticketmaster orders:
Via your Ticketmaster account
Login to your Ticketmaster account online and navigate to the My Tickets section. Here you can view, modify, transfer, sell or cancel upcoming event bookings you have through Ticketmaster.
Using the Ticketmaster app
Similar to the website account, download the Ticketmaster app and login to manage bookings directly from your smartphone. Easy access on the go.
Contacting Ticketmaster support
Get in touch with their customer service team via phone, online chat or social media. Having your booking reference speeds up the process when asking about an existing order.
Ticketmaster live chat portal
Many account management tasks can be handled through Ticketmaster’s handy live chat customer support portal. Chat to an agent online.
So those are the main options for managing your Ticketmaster bookings besides using the vital booking reference number!
Key takeaways
Here are the key points on finding your Ticketmaster booking reference:
– Confirmation email –
Reference number is shown here after booking on Ticketmaster website.
– My Tickets section –
Via Ticketmaster app or account, check here under your event booking.
– Details page –
Reference is displayed on the Details page for each event booking.
– 10-12 digit number –
Format is usually a 10-12 number acting as unique order ID.
– Managing bookings –
Allows you to identify, track and modify your specific Ticketmaster order.
Conclusion
Being able to access your Ticketmaster booking reference is important for managing your orders and event tickets before, during and after purchase. While it may not be immediately visible, a few checks of your confirmation email, account Details and the tips covered here should help you hunt down that essential reference number. With it noted or saved somewhere handy, you’ll be equipped to handle any changes, queries or issues relating to your Ticketmaster bookings easily.