When purchasing tickets on Ticketmaster, you may have an access code that provides you with special access or discounts to certain events. This access code is entered during the ticket checkout process, but the exact steps vary depending on if you are accessing Ticketmaster via the website or mobile app. In this article, we’ll go over the steps for entering an access code when purchasing tickets on both platforms.
Entering an Access Code on Ticketmaster.com
If you are purchasing tickets on the Ticketmaster website, here are the steps for entering your access code:
- Search for the event you want tickets for and select the tickets you want to purchase. This will take you to the checkout screen.
- Look for the “Got an access code?” link on the right side of the checkout page under the order total. Click this link.
- A popup will appear where you can enter your access code. Type or paste your code into the box.
- Click “Apply Code.” Your order total should now reflect any discounts from the access code.
- Complete the rest of the checkout process and purchase your tickets.
The access code box may also appear automatically during checkout if the event requires an access code to purchase tickets. Always look for it on the right side before completing your order.
Entering an Access Code on the Ticketmaster App
If you are purchasing tickets using the Ticketmaster app for iOS or Android, here is how to enter an access code:
- Tap on the event you want to purchase tickets for and select your tickets.
- On the checkout screen, tap “Use Code.”
- Type or paste your access code into the box and tap “Apply.”
- If your code works, you will see the ticket prices update. Complete your checkout.
The option to enter a code will only appear during checkout if the event requires one. Make sure to look for the “Use Code” button before completing your purchase.
Where to Find Your Access Code
Wondering where you can find an access code in the first place? Here are some common places access codes come from:
- Artist or event presales – Artists will often give codes to fan club members to access presale tickets.
- Spotify presales – Spotify sometimes provides presale codes for users who have listened to an artist a certain amount.
- Ticket bundles – Buying a concert ticket bundle that includes merchandise or a CD may come with a code.
- VIP packages – Upgraded VIP ticket packages frequently include access codes.
- Radio station promotions – Local radio stations may give away presale codes as prizes.
- Credit card presales – Certain credit cards run presale ticket promotions.
If you received an access code by email, it will likely contain instructions on when and how you can use the code. This brings us to our next section…
When Can Access Codes Be Used?
Access codes typically have specific windows when they are valid and can be entered for purchases:
- During presales – Presale codes let you purchase tickets before the general public onsale. Make sure to use the code during the specified presale time window.
- Before onsales – Some access codes must be entered before the public onsale begins in order to get special pricing or seating.
- During the public onsale – Many access codes work once tickets go on sale to the general public.
- Throughout the sales cycle – Some codes give you special access even if tickets are already on sale.
Carefully check the details of your access code email to see when your code will be active. Trying to use an access code outside of its valid timeframe will result in an error.
Troubleshooting Access Codes
If you’re having trouble getting your Ticketmaster access code to work, here are some things to double check:
- Make sure the code is entered correctly and matches the email exactly.watch for typos!
- Confirm the code is being used during the specified presale or onsale period stated in the details.
- Try copying and pasting the code instead of typing it by hand.
- Check that the event you’re using it for is eligible – some have exclusions.
- Verify the code has not already expired or reached its usage limit.
- Try entering the code in both the mobile app and website, in case one platform is glitchy.
If it still doesn’t work, you may unfortunately have a bad or invalid code. Reach out to the code provider to get the issue sorted out. Act quick while there is still time to purchase tickets!
One Final Tip
When you obtain an access code, add the onsale dates and other important details to your calendar right away. This will help remind you to use the code during the narrow redemption window so you don’t miss out!
Conclusion
Access codes are a great perk for securing Ticketmaster tickets, especially for popular shows. Just be mindful to enter them carefully during checkout both on the website and mobile app. Triple check the code details so your special access works when you want to purchase. With these steps, you’ll have no problem scoring sweet seats to your next concert!