If you purchased tickets for All Points East festival and haven’t received them yet, don’t panic – there are a few possible reasons why you may not have gotten your tickets yet.
When will All Points East tickets be sent out?
All Points East tickets are not usually sent out until 1-2 weeks before the festival. The festival organizers want to avoid tickets getting lost in the mail so they tend to send them out late. If the festival is more than 2 weeks away, you likely won’t receive your tickets for a little while still.
Key dates for All Points East 2023:
August 25-27 | All Points East festival dates |
August 10-15 | Tickets expected to be sent out |
So if you haven’t gotten your All Points East tickets yet but the festival is still more than 2 weeks away, don’t worry – your tickets should arrive soon.
What if I still haven’t gotten All Points East tickets close to the festival date?
If it’s getting close to the festival (within 2 weeks) and you still haven’t received your All Points East tickets, it’s time to take action:
- Check your junk mail – sometimes emails with tickets get flagged as spam so check folders like promotions, junk, etc.
- Contact the ticket seller – get in touch with the website or vendor you bought tickets from and inquire about the status.
- Check your delivery address – make sure you didn’t make a typo when entering your shipping info that could have caused a delivery delay.
- Contact festival organizers – they may be able to look up your order and resend tickets if there was an issue.
You’ll need to provide your order number and other identifying details from your ticket purchase. But the festival organizers and ticket seller should be able to sort it out and get your All Points East tickets to you in time for the show.
Who to contact about All Points East tickets
Ticketmaster | Customer Service: +44 333 321 9999 |
SeeTickets | Customer Service: +44 871 2301 797 |
All Points East | Info: www.allpointseastfestival.com/enquiries/ |
I haven’t gotten my tickets and the festival is in a few days!
If All Points East is just days away and your tickets are still missing, don’t fret but act quickly. Here are some last minute options:
- Visit the box office – All Points East has an on-site box office you can visit to get replacement tickets.
- Electronic tickets – Many tickets today are electronic-only – so check your email for a link to access mobile tickets.
- Will call – The ticket seller may be able to leave replacement tickets at will call to be picked up on-site.
- Buy new tickets – As a last resort, you may need to re-purchase tickets if all other options fail and you absolutely need to attend.
Be proactive in contacting the ticket seller and festival box office about your situation – they will do their best to ensure you get replacement All Points East tickets in time for the show.
Can I get a refund if I don’t get my All Points East tickets?
If you never receive your All Points East tickets after purchase, you are entitled to get your money back. But the timeframe for a refund will depend on the original ticket outlet:
All Points East Ticket Refund Policies
Ticket Seller | Refund Policy |
---|---|
Ticketmaster | Refunds available up to 48 hours before festival. 15% restocking fee. |
SeeTickets | Full refunds available over 48 hours before event. No refunds after. |
Official APE Resale | Full refunds offered until tickets sold. Must contact by email. |
Make sure you request a refund promptly if you haven’t gotten tickets, as most sellers have a cutoff 1-2 days pre-festival. Provide proof of purchase and explain you never got the tickets.
Can I pick up tickets onsite or at will call if I don’t get them in time?
If your All Points East tickets don’t arrive in time, you may be able to pick up replacement tickets directly at the festival entrance. Here’s how it works:
- Contact the ticket seller right away and ask them to cancel your original tickets and leave replacements at will call under your name.
- Bring photo ID and your order confirmation to will call – they will verify your purchase and release the tickets.
- If tickets weren’t left at will call, visit the on-site box office to explain your situation and see if they can print tickets for you.
- As a last resort, purchase tickets at the box office if needed so you don’t miss the festival!
The key is quickly letting the festival organizers and ticket outlet know about the delivery issue, so they can try to leave tickets for you onsite. Just explain what happened and provide order details.
Can I report never getting my All Points East tickets?
If you take all reasonable steps to get your All Points East tickets and are unsuccessful, you can file a report about the missing tickets. Here are some options:
Who to contact about missing All Points East tickets
Citizens Advice | Consumer helpline: 0808 223 1133 |
Action Fraud | Report fraud: 0300 123 2040 |
Better Business Bureau | File complaint: www.bbb.org |
When you file your report or complaint about the missing All Points East tickets, make sure to include:
- Your order confirmation and ticket details
- Copies of any communications with the ticket seller
- Steps you took to locate the tickets
- Whether you got a refund, replacement tickets, etc.
Officials can investigate what happened – whether it was a delivery error, fraud, or another issue. Your report may help prevent the same problem happening to others purchasing tickets in the future.
How can I prevent issues with tickets being lost or not delivered?
To avoid ending up in a panic over missing All Points East tickets, it’s wise to take some precautions when purchasing:
- Buy from official ticket outlets like Ticketmaster rather than resellers or online ads.
- Ensure your delivery address is 100% accurate when ordering.
- Opt for electronic ticket delivery to avoid postal issues.
- Save your order confirmation and record ticket numbers.
- Add tracking to the order if possible, to monitor delivery status.
- Contact the seller right away if you suspect an issue with delivery.
Taking these steps when initially purchasing All Points East tickets can help avoid headaches down the road. And will ensure you get your tickets safely and conveniently!
Conclusion
Waiting anxiously for your All Points East tickets to arrive in the mail is no fun. But even if your tickets seem to be lost or delayed, don’t lose hope! Contact the ticket seller and festival box office right away to sort out replacement tickets. You may be able to pick up tickets onsite, get electronic tickets, or request a refund in extreme cases. Act swiftly as the event nears to ensure you don’t miss out. And file reports as needed if you are unsuccessful getting your missing tickets resolved. Stay calm but proactive, and you should be able to get your All Points East situation sorted out in time to enjoy the show.