Ticketmaster mobile delivery allows customers to get their tickets delivered directly to their smartphone. Instead of printing tickets out or picking them up at will call, mobile delivery sends a barcode to the Ticketmaster app on iOS or Android devices. This provides a convenient, contactless way to access event tickets.
How does Ticketmaster mobile delivery work?
After purchasing event tickets on Ticketmaster.com or the Ticketmaster app, customers can select mobile delivery. This sends the ticket barcode directly to the app, where it will be accessible at any time, even without an internet connection. The barcode acts as the ticket, so it just needs to be scanned at the venue for entry. Mobile delivery tickets cannot be printed or transferred.
To use mobile delivery, customers must have the latest version of the Ticketmaster app installed on an iPhone or Android device. An account is required to store the tickets. After selecting mobile delivery during checkout, the tickets will show up in the app within a few hours once the order is processed. Customers receive email confirmation when the tickets are delivered.
What are the benefits of mobile delivery?
Mobile delivery provides several benefits over printed tickets:
- Convenience – Tickets are easily accessible on your phone and can be scanned from the app.
- Contactless – Avoid lines and interactions at will call by having tickets ready on your phone.
- Security – Tickets are tied specifically to the purchaser’s account and device.
- Eco-friendly – No need for printing when tickets are delivered digitally.
- Accessibility – Always have tickets handy without worrying about losing a printed copy.
- Efficiency – Entry is faster by scanning tickets directly from your device.
What kind of tickets can be delivered by mobile?
Most event tickets purchased through Ticketmaster can be delivered via mobile, including:
- Concerts
- Sporting events
- Theater shows
- Festivals
- Comedy shows
- Broadway performances
There are some exceptions where mobile delivery may not be available. For example, some venues may still require printed tickets for entry. Restrictions are usually noted during the ticket buying process if mobile delivery cannot be used.
Can mobile tickets be transferred?
No, Ticketmaster mobile tickets cannot be transferred or sold. The barcodes are tied specifically to the purchaser’s account and mobile device. This helps prevent fraudulent sales and ensures only the ticket buyer can gain entry with the mobile ticket.
How do I access my mobile tickets in the app?
Once delivered, tickets can be accessed in the Ticketmaster app by:
- Opening the Ticketmaster app
- Going to the “My Tickets” section
- Selecting the event
- Viewing the barcode under “Mobile Tickets”
The app allows tickets to be viewed at any time, even without an internet connection. The barcode can be enlarged for easier scanning at the venue.
What if my phone dies or I get a new device?
If your phone battery dies, you get a new device, or have another issue accessing tickets, the Ticketmaster app has a “Retrieve Tickets” feature. This allows you to move the tickets from your old device to the new one. You will need internet connection to retrieve tickets and may need to contact Ticketmaster support if you no longer have the original device.
Is mobile delivery available for all events?
Mobile delivery may not be available for all Ticketmaster events. Availability depends on the venue and event. Restrictions will be noted during checkout if mobile delivery cannot be used for a particular event. There are a few common reasons mobile delivery may not work:
- The venue requires printed tickets for entry
- The event is not using digital ticketing
- Ticket transfer is required or allowed
- The tickets are will call only
If mobile delivery is not available, customers will need to choose print at home tickets or pick up options.
What if I did not select mobile delivery at checkout?
If you completed checkout without selecting mobile delivery, you may still be able to have tickets delivered to your phone. Log into your Ticketmaster account online or in the app and find the event order. There should be an option to “Send to My Phone” if mobile delivery is available. This will transfer the tickets to the app for mobile access.
How do I use my mobile ticket to enter an event?
To enter an event using a mobile ticket, simply open your Ticketmaster app and go to the event ticket. Scan the barcode displayed in the app at the venue entrance. You may need to enlarge the barcode for the scanner to read it properly. Have your photo ID ready to verify your identity along with showing your mobile ticket.
Can I still get a paper ticket?
Even if you select mobile delivery, you can usually still choose to get a printed ticket as well. When going through checkout, there is typically an option to “Also Mail Me Tickets” in addition to mobile delivery. This will send a printed ticket copy by mail for backup or convenience.
An extra fee may apply to have both mobile and printed tickets. If printed tickets are not showing as an option, you may need to contact Ticketmaster customer support to request them.
Is mobile ticketing safe and secure?
Yes, Ticketmaster mobile tickets use sophisticated security measures and encryption to prevent fraud and ticket misuse. Tickets are tied to a specific account and device ID. Barcodes can only be scanned once for entry then are invalidated. Mobile delivery also eliminates the risk of lost printed tickets and reduces the need to stand in will call lines.
As long as fans take precautions like not posting photos of barcodes online and using device security features like passcodes, mobile tickets are very safe and secure.
What are some tips for using mobile tickets?
Here are some top tips for effectively using Ticketmaster mobile tickets:
- Save your ticket to your phone’s home screen for quick access
- Take a screenshot of your ticket in case of connectivity issues
- Enable biometric login like Face ID or Touch ID on your device for convenience
- Bookmark the Ticketmaster app on your phone for easy ticket lookup
- Ensure your phone is charged before arriving at the event
- Allow notifications from the Ticketmaster app to get updates
- Star important events so tickets are at the top of your list
- Add your tickets to your mobile wallet for tap-to-access
What if I have more ticket questions?
If you need any other help with Ticketmaster mobile tickets, you can use the following resources:
- Contact Ticketmaster Fan Support: https://www.ticketmaster.com/contact
- View Ticketmaster’s FAQs: https://help.ticketmaster.com/contact/360002007691
- Ask the Ticketmaster virtual assistant on site
- Message Ticketmaster customer service on Twitter
- Read the Ticketmaster Mobile App User Guide: https://help.ticketmaster.com/s/article/Ticketmaster-App-User-Guide?language=en_US
Mobile ticketing makes getting into events a breeze. Follow these tips and guidelines to have the smoothest experience using Ticketmaster mobile delivery for your next concert, game, or performance.