Ticketmaster is one of the largest ticket sales and distribution companies in the world. They sell tickets for concerts, sporting events, theater shows, and more. Ticketmaster has a cancellation and refund policy that determines when and how tickets can be canceled and refunded.
Can you cancel Ticketmaster tickets?
In most cases, yes, Ticketmaster tickets can be canceled for a refund or credit. However, the specific cancellation policy depends on the event and ticket type. Generally, Ticketmaster tickets can be canceled and refunded anytime before the event if the tickets are not listed as non-refundable. However, every event has its own set of rules and regulations regarding ticket cancellations and refunds. The following are some key points regarding Ticketmaster’s cancellation policy:
- Ticketmaster classifies tickets into refundable and non-refundable tickets. Refundable tickets can be canceled for a full refund before the event. Non-refundable tickets cannot be canceled or refunded under any circumstances.
- For refundable tickets, the latest you can cancel them for a guaranteed full refund is typically up to one hour before the scheduled event time.
- A refund is usually issued back to the original payment method used to purchase the tickets. Refunds may take 7-10 business days to process.
- If an event is postponed or rescheduled, tickets are usually valid for the new date. If you cannot attend the new date, refund eligibility depends on the specific event policy.
- For canceled events, full refunds are automatically issued unless the event states otherwise.
In summary, for most events, Ticketmaster tickets are refundable up until one hour before the event time. Always carefully review the specific refund policy on your ticket listing before purchasing tickets.
How far in advance can you cancel Ticketmaster tickets?
There is no universal rule on how far in advance Ticketmaster tickets can be canceled for a refund, as it depends entirely on the specific event and ticket policy. However, most Ticketmaster tickets are refundable up until 1 hour before the event start time. Some key points on advance cancellation include:
- As soon as tickets go on sale, they will display whether they are refundable or non-refundable.
- For refundable tickets, you can usually cancel and get a refund up to 90 days after the ticket purchase date.
- Within 7 days of the event, the timeline to cancel for a refund shortens. Typically 14-48 hours out from an event is the last period you can cancel.
- The broker or seller of the Ticketmaster ticket also impacts the cancellation policy. If you purchased a resale ticket through an approved broker, their Terms of Use may impact your cancellation rights.
- If an event has a published cancellation deadline, you must cancel before that specific deadline. Each event sets their own policy.
In general, aim to cancel refundable Ticketmaster tickets at least 48 hours in advance of an event to have the best chance at a full refund. But always read the specific cancellation terms for your ticket to know the exact policy.
What is Ticketmaster’s cancellation and refund policy?
Ticketmaster’s cancellation and refund policy allows ticket holders to cancel most tickets up to 1 hour before the event for a full refund. Here are some key points on Ticketmaster’s standard cancellation and refund policy:
- Refundable tickets are eligible for a full refund up to one hour before the event.
- Non-refundable tickets cannot be canceled or refunded under any circumstance.
- Refunds are typically issued to the original payment method used to purchase the tickets.
- Refund processing time is approximately 7-10 business days after a ticket cancellation request.
- All refund requests are subject to the specific event cancellation policy, which overrides the standard Ticketmaster policy if different.
- For postponed or rescheduled events, tickets usually remain valid for the new event date.
- If an event is canceled by the venue or organizer, Ticketmaster automatically issues refunds unless stated otherwise.
In summary, the main parameters of Ticketmaster’s standard cancellation and refund policy for ticket holders are: refundable tickets can be canceled up to one hour before the event, and refunds are processed within 7-10 business days. But the specific event policy always supersedes the standard policy.
Does Ticketmaster charge a cancellation fee?
Ticketmaster does not charge any cancellation or refund processing fees themselves. However, it is important to note:
- If Ticketmaster tickets were purchased through a ticket broker or secondary marketplace, that third party seller may charge their own cancellation fees.
- If tickets were purchased using a discount code, some of those codes require fees to be paid back if the ticket is canceled.
- Dynamic pricing tickets, where prices fluctuate based on demand, may have higher “sunk fees” that are non-refundable if the ticket is canceled.
- If an event organizer charges cancellation fees, those still apply and will be deducted from the refund amount.
In summary, Ticketmaster itself does not charge any processing fees for ticket cancellations or refunds. But third-party ticket sellers, discount codes, dynamic pricing, or the event policies themselves may include non-refundable amounts or fees.
How are refunds issued for canceled Ticketmaster tickets?
For eligible canceled tickets, Ticketmaster refunds are issued via the original payment method used to purchase the tickets. Here are some key points on how Ticketmaster processes refunds:
- Refunds go back to the exact original payment method, whether that was a credit card, debit card, gift card, etc.
- For events that Ticketmaster cancels themselves, they automatically issue refunds within 30 days unless stated otherwise.
- If ticket holders request the cancellation, refund processing time is approximately 7-10 business days.
- Refunds can only be issued to the ticket purchaser. If tickets were transferred, the refund still goes to the original purchasing account.
- Refund amounts depend on any cancellation fees, sunk fees, or other non-refundable amounts that may apply.
- For rescheduled events, there is no refund. Instead, tickets are valid for the new event date and time.
In summary, Ticketmaster issues all eligible refunds for canceled tickets back to the original payment method used to purchase the tickets. Typical refund processing time is 7-10 business days if cancellation is requested by the ticket holder.
Can you get a refund if you cannot attend the event?
If ticket holders cannot attend a Ticketmaster event for any reason, a refund is only possible under certain circumstances:
- If the tickets are refundable and it is before the cancellation deadline, a full refund can be obtained by actively canceling the tickets through Ticketmaster.
- If the event is postponed or rescheduled, tickets remain valid for the new date. No refunds are issued.
- If the event is canceled altogether by the venue or organizers, Ticketmaster automatically issues refunds within 30 days.
- If the tickets are non-refundable or past the refund deadline, you cannot get a refund if you cannot attend for personal reasons.
- The tickets can be posted for resale through Ticketmaster to allow others to purchase them.
In summary, you can only get a refund for being unable to attend if your ticket is refundable and you request cancellation before the deadline. If tickets are non-refundable or non-transferable, you will not be able to obtain a refund if you cannot make the event for personal reasons.
What happens if an event is postponed – can you get a refund?
If a Ticketmaster ticketed-event is postponed or rescheduled, refunds are not issued. Instead, existing tickets automatically remain valid for the new date and time. If you cannot attend the rescheduled event, here are your options:
- If tickets are refundable, you can request a cancellation before the new event’s refund deadline. This varies by event.
- For non-refundable tickets, you cannot get a refund. Your only option is to resell them.
- Ticketmaster allows fans to resell their tickets through fan-to-fan resale on Ticketmaster.com or the Ticketmaster app.
- Season ticket holders may be eligible for account credits if they cannot make a rescheduled game.
In summary, event postponement or rescheduling does not automatically trigger refund eligibility. Existing tickets remain valid for the new date. Refunds are only issued if you cancel refundable tickets before the new event date’s cancellation deadline.
How do I request a refund for canceled Ticketmaster tickets?
To request a refund for eligible canceled Ticketmaster tickets, you must actively cancel your ticket through your Ticketmaster account online or on the app. Here is the process:
- Log into your Ticketmaster.com account or open the Ticketmaster app.
- Go to the “My Tickets” section and find your order.
- Select the order and click “Cancel Order”. Follow the prompts to confirm cancellation.
- Once confirmed, you will receive a cancellation email confirmation.
- Refunds will be processed back to the original payment method automatically within 7-10 business days.
- If tickets were transferred, only the original ticket purchaser can request the refund.
In summary, you must actively cancel eligible tickets through your Ticketmaster account online or mobile app. Ticketmaster will not automatically issue refunds unless the event is canceled altogether. Refunds are typically processed within 7-10 business days.
Will I get a refund if my event is canceled due to weather?
If a Ticketmaster ticketed event is canceled entirely due to inclement weather, full refunds are automatically issued within 30 days unless stated otherwise in the event policy. However, if an event is only postponed or rescheduled due to weather, existing tickets remain valid for the new date. Refund eligibility depends on:
- If tickets are refundable, you can request a cancellation before the new date’s deadline for a full refund.
- If tickets are non-refundable, you can only resell them – no refunds are issued for weather postponements.
- Outdoor events may have specific weather cancellation policies, so check your event details.
- Completely canceled events allow 30 days for Ticketmaster to automatically issue refunds.
In summary, full weather cancellation results in Ticketmaster automatically refunding tickets within 30 days. But weather postponements or rescheduling do not trigger refunds. Tickets remain valid for the new date instead.
Who sets the Ticketmaster cancellation policy – Ticketmaster or the event organizer?
While Ticketmaster has a standard cancellation and refund policy, the specific policy for each event is ultimately set by the event organizer or venue. Here is how it works:
- Ticketmaster’s default policy allows cancellation of refundable tickets up until 1 hour before event time.
- However, event organizers can set their own policy that overrides the default Ticketmaster policy.
- Things like making tickets non-refundable, setting earlier deadlines, or charging fees can all be enacted at the organizer’s discretion.
- Ticketmaster is contractually obligated to follow the event organizer’s cancellation rules. They cannot provide refunds outside of that policy.
- When buying tickets, you must agree to the event’s cancellation policy displayed during checkout.
In summary, the event organizer, arena, band, promoter, or other entity has the final right to set cancellation refund rules for their Ticketmaster tickets. Ticketmaster simply provides the ticketing services.
Can you get a refund on non-refundable Ticketmaster tickets?
Non-refundable Ticketmaster tickets cannot be canceled or refunded for any reason. When tickets are designated as non-refundable it means:
- You cannot request a refund from Ticketmaster under any circumstance.
- The tickets cannot be exchanged or transferred to another event.
- There are no refunds issued if you can no longer attend the event.
- If the event is postponed or rescheduled, the tickets remain valid for the new date only.
- You may resell non-refundable tickets via Ticketmaster’s fan-to-fan resale marketplace only.
The only way to potentially get some money back for non-refundable Ticketmaster tickets is to resell them. However, you will often get far less than face value. When buying tickets, carefully review the policy to understand your cancellation and refund rights.
Conclusion
Ticketmaster’s cancellation and refund policy allows refundable tickets to be canceled up to one hour before the event for a full refund. However, each event organizer can set their own specific policy that may override Ticketmaster’s general rules. Before purchasing tickets, always carefully review the policy during checkout to understand your cancellation and refund rights and deadlines. Non-refundable tickets cannot be canceled or refunded under any circumstances. You can only resell non-refundable tickets if you can no longer attend an event. Be an informed Ticketmaster ticket buyer and make sure you fully agree to the cancellation policy before completing your ticket purchase.