Finding the right customer service number for a company can sometimes be a challenge. When you need to contact a business to ask questions, get help with an issue, or provide feedback, having the correct contact information is crucial. For major companies like Live Nation, an entertainment company that promotes live music events and operates ticket sales platforms, customer service is an important part of their business. So what is the best way to get in touch with their customer support team? Here are some quick answers to key questions about finding Live Nation’s customer service number.
What type of company is Live Nation?
Live Nation is one of the largest entertainment companies and event promoters in the world. They promote live music concerts and festivals, operate major venues, and own ticketing platforms like Ticketmaster. With operations in over 40 countries, they promote thousands of events each year across every music genre. From small club shows to massive stadium concerts, Live Nation has a hand in ticketing, promotion, and organization for all types of live entertainment.
Why would I need to contact Live Nation customer service?
There are a few main reasons you may need to reach out to Live Nation customer service:
- Issues with your Ticketmaster account or ticket purchases
- Questions about particular events, venues, or concert details
- Feedback about your experience at a Live Nation event
- Complaints or concerns about ticket delivery, charges, etc.
- Inquiries about accessibility, accommodations, or other special requests
Live Nation has a customer support team available to handle any questions or concerns related to your Live Nation or Ticketmaster experience. Reaching their customer service can help resolve account problems, provide event information, or address complaints.
What methods can I use to contact Live Nation customer service?
Live Nation provides several options for getting in touch with their customer service team:
- By phone – Live Nation’s main customer service phone number is +1-800-653-8000.
- Email – You can email Live Nation customer support at [email protected].
- Online help forms – Live Nation and Ticketmaster websites provide online contact forms to submit help requests.
- Social media – You can sometimes reach Live Nation customer service by tweeting @livenation or sending a message on Facebook.
- In person – For issues at a live event, you may be able to visit an on-site box office for assistance.
The best way to get in touch is usually to call their 800 number, which connects you directly with a customer service agent who can access your account and provide detailed support. Sending an email or using the online contact forms also tend to receive responses within 1-2 business days.
What are Live Nation’s customer service hours?
Live Nation’s main customer service center is open these hours:
- Monday-Saturday: 8:00am – 9:00pm EST
- Sundays: 9:00am – 7:00pm EST
During busy sales periods, like when a major concert goes on sale, they may extend hours from 8:00am – midnight EST. The customer service center is closed on major national holidays.
Outside these hours you can still submit email and online requests, which will be handled once the center re-opens. For urgent issues when the center is closed, it’s best to reach out over social media like Twitter.
What contact options are best for certain issues?
While the 800 number is the main way to get support, some specific issues are better handled through other channels:
Issue | Best Contact Method |
---|---|
Can’t access your Ticketmaster account | 800 number |
Questions about venue accessibility | Online help form |
Changes to event lineup/cancellations | Social media |
Complaints about service fees |
The table above gives some examples where certain issues are best handled over different contact channels based on the type of response needed.
What information should I have ready when I call?
To make your call as efficient as possible, it’s a good idea to have these details ready to provide:
- Your order/account number
- Billing name, email, and shipping address
- Last 4 digits of the card used for purchase
- Event name, date, and location
- Section/row/seat numbers if applicable
- Order confirmation number
- Any specific issue details
Having this information on hand when you call Live Nation customer service can save time and make it easier for reps to quickly access your account and records to address your issue or question.
Can I call about tickets purchased from resellers?
If you purchased tickets from an unauthorized ticket reseller or resale marketplace like StubHub, Viagogo, etc., then unfortunately you won’t be able to get support directly through Live Nation. They can only access accounts and orders through official Live Nation platforms.
For issues with tickets bought from a reseller, you would need to contact the third party seller directly for assistance. Live Nation is unable to handle exchanges, refunds, or support for those listings.
What steps do reps take to verify accounts?
When you call Live Nation customer service, the representative will take steps to verify your account and identity. This usually includes:
- Asking for your order/account number
- Verifying your name, email, billing address
- Confirming details like event titles and ticket sections
- Requesting the last 4 digits of your payment card
- Asking security questions if suspicious activity is detected
Take care not to share full payment card details over the phone. Reps should only need the last 4 digits to verify your account. These steps ensure your information remains secure.
What common issues can Live Nation customer service help with?
Some of the most common issues the Live Nation customer service team can assist with include:
- Reset password/locked account
- Problems accessing tickets
- Changing ticket delivery method
- Cancellations and refund requests
- Questions about event times, openers, set times
- Issues with charges and billing
- Complaints about ticket fees
The customer service agents have experience handling these types of common ticketing problems and can either resolve the issue directly or escalate it appropriately. They aim to solve most routine inquiries during the first call.
What languages does Live Nation customer service support?
Live Nation provides customer service support in the following languages:
- English
- Spanish
- French (France & Canada)
- Japanese
- German
- Italian
They have customer service teams dedicated to supporting each of those languages. When you call the 800 number, you will be prompted to select your language preference to be routed to the appropriate team.
Can I call about issues unrelated to tickets?
Live Nation customer service is designed specifically to handle inquiries related to ticketing, events, and your Live Nation/Ticketmaster account. For other topics like:
- Employment opportunities
- Advertising/sponsorship
- Vendor partnerships
- Legal concerns
It’s best to search the Live Nation website for the correct departmental contacts that handle those types of unrelated inquiries. The customer service number is reserved for event/ticket-related support.
What steps can I take if I’m dissatisfied with the service?
Hopefully your customer service call leaves you satisfied, but if you feel your issue wasn’t adequately resolved, you can take these steps:
- Ask to speak to a supervisor for further assistance
- File a formal complaint through their online form
- Reach out over social media to highlight your concerns
- Contact customer support again to get a second opinion
- Provide feedback on your call experience when surveyed later
Live Nation takes customer feedback seriously and reports of unsatisfactory service are escalated to improve their support quality. Don’t hesitate to use one of the above options if your call did not meet expectations.
Does Live Nation offer any call-back options?
Yes, Live Nation does provide call-back services in case you don’t want to wait on hold. There are two options:
- Scheduled call-back: Provide your number on their website form to have an agent call you back at a scheduled time.
- Place in line call-back: Request a call-back when you phone in and don’t want to remain on hold, they’ll call when it’s your turn.
These call-back services allow you to go about your day without waiting around for an agent. Just request your preferred method and provide a number for the customer service team to follow up on your inquiry directly.
Does Live Nation offer 24/7 support?
Unfortunately Live Nation does not currently offer 24/7 support or have agents working around the clock. Their service hours are:
- Monday-Saturday: 8:00am – 9:00pm EST
- Sundays: 9:00am – 7:00pm EST
Outside of those hours, you can submit email/online requests and they will respond on the next business day. Live Nation is a global company, so support teams in other countries like the UK may have slightly different operating hours based on time zones.
Can I request accessibility accommodations?
Yes, Live Nation aims to provide accommodations for those needing accessible seating, interpreters, wheelchair spaces, and other assistance to enjoy events comfortably. To request ADA accommodations:
- Purchase accessible seating tickets online or by phone through Live Nation.
- Fill out their accessible tickets request form with your needs.
- Their support team will follow up to coordinate arrangements.
- Stop by the accessibility booth on-site for help accessing your accommodations.
Submitting your accessible ticket request early ensures sufficient time to prepare accommodations. Live Nation is committed to making events enjoyable for all patrons with accessibility requirements.
How can I provide feedback after an event?
Live Nation appreciates any feedback patrons can provide on their event experiences. You can share reviews in a few ways:
- Fill out post-event surveys that may be emailed to you
- Leave comments on Live Nation’s social media pages
- Submit feedback through their online contact form
- Call customer service to provide your thoughts over the phone
Feedback helps Live Nation continuously improve their venues, services, and event quality. Don’t hesitate to reach out through any channel to share your event experience.
Where can I learn more about Live Nation events?
To stay current on all Live Nation events, sales, pre-sales, and entertainment news, check out:
- Live Nation website – www.livenation.com
- Live Nation Facebook page
- Live Nation Twitter feed – @LiveNation
- Live Nation Instagram – @LiveNation
- Live Nation YouTube channel
- Live Nation email newsletter subscriptions
Connecting with Live Nation on their various social platforms or subscribing to email updates are great ways to get notifications for upcoming events, on-sales, and exclusive pre-sales or giveaways.
Conclusion
Getting fast, effective customer support is important when you have questions or issues with a company like Live Nation. Their main customer service phone number (+1-800-653-8000) and online contact forms provide the most direct access to assistance from knowledgeable reps. Keeping key details like order numbers and ticket info handy results in more efficient service. Live Nation aims to resolve routine inquiries during your first call, but don’t hesitate to pursue further follow-up if needed. Their support channels are designed to help fans have smooth, enjoyable experiences at every event.