If the Ticketmaster app is not working, there are a few things that can happen depending on the specific issue. The most common problems are the app not loading at all, certain features not functioning, or error messages appearing. Here is an overview of what to expect and troubleshooting tips if the Ticketmaster app stops working properly.
App Won’t Load
One of the most frustrating issues is when the Ticketmaster app won’t load at all. When you open the app, it gets stuck on a loading screen or just shows a blank white page. There are a couple potential reasons for this:
- Internet connection problem – Make sure your device is connected to the internet and try force quitting and reopening the app.
- App needs to be updated – Check for any app updates and install the latest version.
- Server issues on Ticketmaster’s end – The app may be down due to problems with Ticketmaster’s servers. Try again later.
- Device compatibility issues – The app may not be optimized for your device. Try updating your device software or use a different device.
If the app continues to get stuck when loading, deleting and reinstalling the app can help. Make sure to check for updates first. If the problems persist across devices and connections, it likely indicates a wider issue on Ticketmaster’s end.
Features Not Working
You may find that even when the Ticketmaster app loads, certain features are not functioning. For example, you may not be able to search for events, access your tickets, or make purchases. Here are some troubleshooting tips:
- Force quit and restart the app – Closing out completely and reopening can help reset any glitches.
- Check for updates – Install the latest version which may have fixed bugs affecting features.
- Toggle device internet connection – Turn airplane mode on and off to refresh the connection.
- Reinstall the app – Deleting and redownloading the app can clear up issues.
- Try on different device – See if the problem persists on a different device, which indicates an account issue.
- Contact Ticketmaster – If problems continue, reach out to customer service for troubleshooting help.
Specific features not working likely indicate a bug or glitch affecting that part of the app. Keeping the app updated and contacting support can help resolve it.
Error Messages
Error messages are another common occurrence when the Ticketmaster app is not working correctly. You may see general error messages like “Something went wrong” or more specific ones like “Couldn’t refresh feed.” Some troubleshooting steps for error messages:
- Take note of the exact error message – This can help identify the cause.
- Force close and restart the app – A simple restart can sometimes clear up error messages.
- Check internet connection – Errors often happen if the connection drops, even briefly.
- Update payment info – Outdated payment methods can lead to purchasing errors.
- Update app and device software – Having the latest versions prevents many errors.
- Try on a different device – If the error persists on all devices, it likely indicates an account issue.
- Contact Ticketmaster – For ongoing or unresolved error messages, customer service can investigate.
Error messages generally signify a temporary glitch or bug if they go away after restarting. Persistent error messages indicate a deeper issue needing troubleshooting. Note the code and exact message to better identify solutions.
Unable to Login
One of the most problematic issues is being unable to login to the Ticketmaster app. You may see error messages during the login process or the app may simply get stuck trying to verify your account. Some troubleshooting tips for login issues:
- Make sure account credentials are correct – Double check your username/email and password.
- Reset password if forgotten – Use “Forgot password” link to reset and access account.
- Check account for holds or blocks – Your access may be temporarily restricted for issues like unpaid tickets.
- Verify internet connection – Strong WiFi or cellular data needed for app login process.
- Reinstall app and try alternate device – Removes any corrupted files or data causing login failure.
- Clear app cache and data – Erases temporary files that can get stuck causing issues.
- Contact Ticketmaster – For ongoing login problems, customer service can further diagnose.
Generally with login problems, reinstalling the app, trying another device, and contacting support will help identify any deeper issue. If it is confirmed your credentials are correct, it usually indicates a technical problem on Ticketmaster’s end.
Can’t Access Tickets
Another big frustration is when the Ticketmaster app won’t display or open your purchased tickets. Either the ticket tab won’t load at all or you get an error trying to open a specific ticket. Some things to try:
- Confirm event is within ticket valid date range – Expired tickets may no longer show.
- Check ticket transfer status – Transferred tickets only show for recipient.
- Update payment method if tickets unpaid – Tickets may not be accessible until fully paid.
- Force quit and restart app – Can help refresh ticket data that gets stuck.
- Reinstall app – Clears out any corrupted ticket data as a fresh install.
- Try alternate device – Determines if issue is isolated to a device.
- Contact Ticketmaster – They can look into missing ticket issues further.
Login and connectivity issues can prevent accessing tickets. But if other account features work, it suggests a deeper problem with how that ticket data is displaying. Contacting Ticketmaster can help recover inaccessible ticket information when other troubleshooting fails.
Can’t Make Purchases
Problems arising during the ticket buying process can prevent completing purchases. You may encounter error messages when selecting tickets, trying to checkout, or entering payment. Some troubleshooting ideas for purchase issues:
- Double check event is still on sale – Sold out events prevent purchases.
- Verify payment info is updated – Incorrect or expired cards cause declines.
- Change delivery method – Digital transfers sometimes succeed when paper fails.
- Try lower quantity or other section – High demand areas sell out quickest.
- Restart app and retry – Can clear temporary glitches during purchase process.
- Contact Ticketmaster – They can attempt purchase on your behalf or rectify errors.
Network and payment processing interruptions can sabotage purchases. If problems recur across devices, contact Ticketmaster as they can force through the transaction or diagnose checkout failures.
Other Functionality Issues
Beyond core features like tickets and purchases, you may find other parts of the Ticketmaster app not working properly. This includes:
- Maps/directions – May fail due to device network issue. Try app update or toggle airplane mode.
- Notifications – Check notification settings. Force quit app to refresh push permissions.
- Transfer/gift options – Try reinstalling app to fix data reading errors.
- Save payment info – Toggle autofill settings off and manually re-enter details.
- Virtual assistant – May have underlying outage. Check Trustpilot or Downdetector for reported issues.
For smaller feature issues, restarting the app, updating software, and reinstalling as a last resort typically will get things working again. The virtual assistant specifically may have its own service disruption. But larger failures point to connectivity or account problems.
Getting Help from Ticketmaster
If you continue experiencing functionality issues or error messages after trying basic troubleshooting, it’s best to contact Ticketmaster directly for further assistance. There are a few ways to get help:
- In-app support – Tap your profile, then Help & Support to message an agent or view FAQs.
- Call support – Phone numbers available on Ticketmaster’s Contact Us page to speak with a rep.
- Twitter – Tweet @Ticketmaster for a public response from the social media team.
- Email – Fill out contact form on website for an email response.
- Forums – Post about your issue on Ticketmaster’s community forums for advice.
When contacting support, provide details on the specific problem you’re encountering, error messages, troubleshooting done, and steps to reproduce. Screenshots are also very helpful. This gives their technical staff the information needed to diagnose app issues.
Ticketmaster can remotely access your account, initiate refunds for failed purchases, reset data, force ticket transfers, and test for problems on their end. Get in touch sooner rather than later for the quickest resolution.
Preventing App Problems
While even a perfectly functioning app can sometimes have problems, there are preventative measures users can take to avoid or minimize issues:
- Keep app updated – Install updates as soon as they are released to fix bugs.
- Maintain device storage – Low storage space can cause app crashes. Delete unused files.
- Restart device regularly – Powering down completely can prevent slowdowns over time.
- Ensure stable internet connection – Use WiFi for big actions like making purchases.
- Update payment methods – Avoid declined payments by keeping card details current.
- Write down ticket info – Having ticket numbers easily accessible helps customer service look up issues faster.
Following app best practices around updates, storage, and connectivity goes a long way towards avoiding or minimizing technical issues. Keeping payment and ticket info current also helps prevent problems accessing purchases. Contacting support at the first sign of persistent issues can help resolve them before they escalate or affect accessing tickets for upcoming events.