Ticketmaster transfer allows ticket holders to safely and securely transfer tickets to friends, clients, or anyone else. It provides a safe way to deliver tickets via mobile entry, print at home tickets, and even hard stock tickets. With Ticketmaster transfer, you maintain control of your tickets until the recipient accepts and claims them.
How does Ticketmaster transfer work?
The Ticketmaster transfer process is simple and convenient:
- Log into your Ticketmaster account and find your order/tickets
- Select the Transfer option next to the ticket(s) you want to transfer
- Enter the recipient’s email address and optional message
- The recipient will receive an email with transfer details and a link to accept the tickets
- Once the recipient accepts and claims the transfer, the tickets are removed from your account permanently
Ticketmaster allows you to transfer tickets at any time, even after an event has already occurred. Tickets can only be transferred once, so whoever claims the transferred tickets will be the final ticket holder.
Benefits of Ticketmaster transfer
There are several benefits to using Ticketmaster’s official transfer service:
- It’s completely free – no fees to transfer tickets
- Safe and secure – tickets can only be claimed with the unique transfer link
- Convenient – quickly transfer tickets online in just a few clicks
- Reliable – leverage Ticketmaster’s technology and anti-fraud measures
- Total control – you decide when to transfer tickets and who receives them
By providing an official transfer method, Ticketmaster aims to prevent counterfeits and ensure tickets end up in the right hands. Friend-to-friend transfers are secure and facilitated entirely through Ticketmaster systems.
Types of tickets that can be transferred
The Ticketmaster transfer tool allows you to securely transfer these types of tickets:
- Mobile tickets – tickets delivered via Account Manager on your smartphone
- Print at home tickets – tickets you can print yourself on a home printer
- Hard stock tickets – traditional paper tickets shipped to your address
As long as the original ticket holder initiates the transfer process, any ticket type can be transferred seamlessly. The recipient will be able to access and claim the transferred tickets through whatever delivery method was originally used.
Mobile entry tickets
For mobile entry tickets, the tickets will be removed from your Ticketmaster Account Manager app and transferred to the recipient’s account. They will receive a notification that they have a mobile entry ticket ready to claim. You can even transfer mobile entry tickets after an event starts.
Print at home tickets
If print at home PDF tickets are transferred, the PDF will become invalid and a new PDF containing the tickets will be emailed to the recipient after they accept the transfer. This preserves the security and prevents duplicate copies of the same tickets.
Hard stock tickets
To transfer traditional paper tickets, you will need to physically mail them to the recipient yourself. Only valid hard stock tickets can be transferred. Lost, stolen, or counterfeit paper tickets cannot be transferred.
Transferring tickets on mobile app
The Ticketmaster mobile app makes it easy to transfer tickets from your phone. Just follow these steps:
- Open your Ticketmaster app and tap My Tickets
- Select the tickets you want to transfer
- Tap Transfer Tickets and enter the recipient’s email/phone number
- Enter an optional personal note to include
- Review the transfer details and tap Send Transfer
The recipient will receive an email with instructions to claim their tickets. The whole process takes just a minute on mobile!
Transferring ticket delivery types
With Ticketmaster’s flexible transfer system, you can seamlessly change ticket delivery types when transferring tickets. For example:
- Transfer mobile entry tickets as print at home tickets
- Transfer print at home tickets as mobile entry tickets
- Transfer mobile entry tickets as hard stock tickets (mail manually)
Upon transfer, the recipient can redeem and access their tickets using whichever delivery method the tickets were transferred as. This makes it easy to transfer tickets to friends no matter their preference.
Transfer fees and limits
Ticketmaster does not charge any fees to transfer tickets to another user. The ticket transfer service is completely free. There are no limits on how many times you can transfer tickets, however, each ticket can only be transferred once to a new recipient.
No fees
Unlike reselling tickets on a secondary marketplace, Ticketmaster does not charge any processing fees when you transfer tickets. Transferring tickets is 100% free.
One transfer per ticket
Tickets can only be transferred one time through Ticketmaster. The recipient who claims the transferred tickets becomes the new owner permanently. This prevents tickets being transferred repeatedly.
No limits on number of transfers
You can transfer as many tickets as you like in a single transaction. Simply select all the tickets you wish to transfer during the process. There are no caps on how many tickets that can be transferred.
Transferring tickets already sold
If you already sold event tickets via a secondary marketplace, you can still transfer the tickets to the buyer through Ticketmaster. This gives the buyer a more seamless and secure ticket claiming experience. Just make sure the buyer knows you will be transferring tickets to them via Ticketmaster.
To transfer pre-sold tickets:
- Have buyer send you the confirmation email from the secondary marketplace (StubHub, SeatGeek etc)
- Initiate a transfer on Ticketmaster to the buyer’s email address
- Instruct buyer to accept transfer using the Ticketmaster email
- Tickets will be removed from your Ticketmaster account upon completion
Transferring already sold tickets provides assurance and convenience for both buyers and sellers. The entire process takes just a few minutes through the official Ticketmaster transfer workflow.
Accepting transferred tickets
Accepting tickets that have been transferred to you is quick and easy. Just follow these steps when you receive a ticket transfer notification:
- Open the Ticketmaster transfer email and click Accept Transfer
- Log in or sign up for a Ticketmaster account if prompted
- Review the event details and ticket info
- Click Claim Tickets to confirm and complete the transfer
After claiming the tickets, they will be visible in your Ticketmaster account. You can access them on your mobile device or print them at home depending on the ticket type. It’s that simple!
Transfer expiration
Transferred tickets do expire after a certain time period if not claimed. The expiration time can range from 48 hours up to 2 weeks depending on event. Make sure to accept and claim any transfers promptly before they expire.
Verifying tickets
Always be sure to carefully verify the event details, seat locations, and barcode numbers after accepting a transfer. Confirm the tickets transferred match what you purchased. Contact the seller if there are any discrepancies.
Troubleshooting Ticketmaster transfers
In most cases, the Ticketmaster transfer process goes smoothly. But occasionally issues can come up. Here are tips for troubleshooting common problems:
Transfer link expired
If your transfer link expired before you could accept the tickets, ask the sender to resend the transfer. The new link will have a fresh expiration time. Be ready to claim the tickets promptly when it arrives.
Wrong email address
If tickets were transferred to the wrong email by mistake, the sender will have to cancel the transfer and start a new one using the correct email address.
Tickets already claimed
If you receive a transfer notification after the tickets were already claimed, simply disregard it. The tickets are permanently owned by whoever accepted the transfer first.
Tickets not showing up
If transferred tickets do not appear in your Ticketmaster account after accepting, try logging out and back in. If that does not work, reach out to Ticketmaster Fan Support for assistance.
Avoiding scams
While Ticketmaster transfer is very safe and secure, you should still be vigilant about potential scams. Here are some tips:
- Only accept transfers from people you know and trust
- Confirm event details match what you purchased
- Don’t wire money to unknown individuals
- Beware of offers that seem too good to be true
As long as you claim transfers through official Ticketmaster channels, you can feel confident you are getting valid event tickets. But always use caution when transferring high-value tickets.
Selling transferred tickets
It is important to note that tickets received via a Ticketmaster transfer cannot be resold on secondary marketplaces. The tickets can only be claimed and used once. Attempting to resell transferred tickets violates the Ticketmaster Terms of Use.
Some key points:
- Tickets can only be transferred once through Ticketmaster
- Recipients cannot resell tickets received through a transfer
- Any attempt to re-transfer tickets could lead to cancelation
These policies are in place to prevent mass ticket transfers for the purpose of resale. Make sure you only claim transfers for events you actually plan to attend.
Using transferred tickets
Once you complete a ticket transfer, the recipient takes full ownership of the tickets. They can use them to access the event just like any other ticket.
Here are some tips for using transferred tickets:
- Save the tickets in your Ticketmaster account wallet if mobile tickets
- Print out the tickets if you received print at home PDF files
- Have your photo ID ready to match the ticket name
- Arrive on time – transferred tickets still have the same entry policies
As the new ticket owner, you are responsible for properly presenting the transferred tickets. Follow all entry instructions provided with the tickets for a smooth experience getting into the event.
Changing ticket delivery
If you need to change the delivery method for transferred tickets, contact Ticketmaster Fan Support. They may be able to assist with switching between mobile, print at home, and hard stock ticket delivery.
Some key points about changing transferred ticket delivery:
- You must own the transferred tickets to make changes
- Not all changes can be accommodated
- Contact support at least 72 hours before the event
- A ticket reissue fee may apply
It’s best to avoid changing delivery if possible. But if necessary due to unforeseen circumstances, Ticketmaster will try to help on a case-by-case basis.
Cancelling a transfer
If you need to cancel a ticket transfer that has not yet been claimed, follow these steps:
- Log in to your Ticketmaster account
- Go to your account dashboard’s Upcoming Events
- Find the tickets you want to cancel transfer for
- Select Cancel Transfer
- Confirm that you want to cancel the pending transfer
The tickets will then return back to your account instead of being transferred. You can start a new transfer if desired. However, there is no way for the original sender to cancel a transfer after the recipient claims the tickets.
Expiring unclaimed transfers
Another option is to simply let the transfer expire if the recipient has not yet claimed them. The transfer link typically expires within 7-14 days if not claimed.
Just keep in mind that cancelled and expired transfers can disappoint recipients who were planning to attend the event. Avoid rescinding transfers unless absolutely necessary.
Contacting Ticketmaster support
If you encounter any trouble with the transfer process, reach out to Ticketmaster Fan Support for assistance. Here are some tips for contacting support:
- Live chat is the fastest way to reach an agent
- Support is available 7 days a week
- Have your order number, event details, and ticket numbers ready
- Screenshot any error messages to share with the rep
- Be patient – high volume times may have longer wait times
Keep in mind that Ticketmaster does not broker ticket sales or purchases. Contact the original seller if your transfer issues are related to the transaction details or negotiations.
Key takeaways
Here are some key facts to remember about Ticketmaster’s ticket transfer service:
- Transfers tickets directly to another Ticketmaster user
- Free to transfer – no fees involved
- Tickets can be transferred anytime – even after events
- Recipient claims tickets via emailed transfer link
- Tickets removed permanently from original account
- Can transfer mobile, print at home, or hard stock
- Only 1 transfer allowed per ticket
By providing official transfer functionality within their platform, Ticketmaster gives ticket holders a seamless way to get tickets to a friend when needed. Just follow the straightforward transfer process to securely deliver tickets to anyone.
Conclusion
Ticketmaster’s ticket transfer feature enables easy, convenient, and risk-free ticket transfers. It helps ensure tickets end up in the right hands while avoiding counterfeits and scams. Whether you can’t attend an event anymore or want to safely sell tickets to someone, Ticketmaster transfer has you covered.
The transfer process is straightforward for both senders and recipients. There are no fees, limits, or complications involved. Within Ticketmaster’s secure ticketing ecosystem, you can feel confident any tickets you claim or send through an official transfer are authentic.
Ticket transfers are a win-win for fans looking to safely exchange tickets as well as Ticketmaster working to maintain integrity in ticketing. Make sure to review event policies and only claim transfers for events you genuinely plan to attend.