When you place an order for tickets on Ticketmaster, you may see a status indicating your order is “in progress.” This means your order has been received by Ticketmaster and is being processed, but tickets have not yet been issued or confirmed. There are a few reasons you may see an “in progress” status after ordering tickets:
High Demand for Tickets
For very popular events where tickets are in high demand, Ticketmaster will often place orders in a pending status while they determine ticket availability. This prevents overselling tickets and allows them time to reconcile orders with actual remaining inventory. So if you place an order right when tickets go on sale, you may temporarily see “in progress” while Ticketmaster handles the high volume of orders.
Verifying Payment Information
Ticketmaster will also show an order as “in progress” if they need to verify your payment method and ensure funds are available. This is especially common if you are a new customer or using a new credit card for your purchase. They want to confirm with your bank that the payment can be authorized before issuing the tickets.
Reviewing for Suspicious Activity
For the integrity of their ticketing system, Ticketmaster has processes in place to review orders and check for suspicious activity like bots or scalping. If your order gets flagged for review, you may see an “in progress” status until they can validate it is a legitimate order.
Handling Delivery Details
The “in progress” status will also display while Ticketmaster is processing delivery details for your order. For example, if you selected mail delivery for physical tickets, they need time to generate the tickets and get them sent out via post. Or if you chose mobile delivery, they have to get the tickets issued to your Ticketmaster account. This behind-the-scenes processing results in a pending status.
Unusual Circumstances or Errors
In some cases, an “in progress” order status could indicate an error or problemprocessing your order due to unusual circumstances. For example:
- Your payment didn’t go through properly and needs to be resubmitted.
- There was a glitch in their system when finalizing the transaction.
- You ordered a prohibited number of tickets that flagged the system.
- There’s an issue with your account validation.
So an “in progress” status does not necessarily mean there is a problem, but if it persists for a long time it could indicate an error that needs resolution.
How Long Will My Order Stay In Progress?
There is no definite timeframe for how long an Ticketmaster order will remain in progress. It depends on factors like:
- The volume of orders during high demand on-sales.
- How quickly your payment can be authorized.
- How long order review takes if flagged for validation.
- Processing time for delivery via mail or mobile.
Under normal circumstances, the “in progress” status should only display briefly while your order is initially processing. However, for very popular events it could take hours for Ticketmaster to work through the queue of orders. If your order remains stuck in progress for a prolonged time, you may need to contact customer support for assistance.
Is My Order Guaranteed if It’s In Progress?
An “in progress” status does not guarantee your order will be fulfilled. Ticketmaster makes it clear during checkout that only completed orders are confirmed. Tickets are not officially issued until the transaction fully processes without any validation issues.
So there is still a chance your order could get cancelled or tickets become unavailable while it is still in progress status. Don’t assume you have the tickets until your order changes to “completed.”
What to Do if Your Order Stays In Progress
Here are some tips on what to do if your Ticketmaster order remains stuck in progress:
- Wait it out – Be patient during high volume on-sales as it can take time to process orders. Your order may complete within a few hours.
- Refresh – Log out and back into your Ticketmaster account to refresh the order status.
- Contact support – If your order does not complete after a reasonable wait, reach out to Ticketmaster customer service for help.
- Do not re-order – Don’t place the order again as this could result in duplicate orders.
As long as you placed your order during an active on-sale, there is a good chance it will eventually process if you remain patient. But don’t hesitate to contact support if you have ongoing issues with an “in progress” status. They can look into your order details and advise if anything further is needed to complete the transaction.
Getting Ticketmaster Order Updates
Wondering when your Ticketmaster order will finally complete? Here are some ways to get updates on the status:
- Check your Ticketmaster account – Log in to view your latest order details and look for status changes.
- Call support – A customer service agent may be able to give you more insight on your order status over the phone.
- Look for confirmation email – Once your order completes, you’ll receive a confirmation email with your issued tickets.
- Enable text alerts – Opt-in to receive SMS updates from Ticketmaster including order status notifications.
Actively monitoring your Ticketmaster account is the best way to get updates on your order. If the status changes to “completed,” that means your ticket transaction was successful. But don’t hesitate to contact support if an order remains “in progress” for a concerning length of time without resolution.
Troubleshooting Stuck Orders
Here are some troubleshooting tips if your Ticketmaster order is stuck in “in progress” status for an extended time:
Verify payment information is correct
Double check that your billing details are accurate if there could be an issue authorizing payment. Contact your bank to confirm your card is valid and has available funds if needed.
Call customer service for support
Talk to a Ticketmaster agent who can review your order details and process in their system. They may be able to resolve stuck orders or push them through.
Try ordering from a different device
If you keep running into errors, attempt to place the order again on another computer or mobile device. This might bypass any device-specific issues.
Clear cookies and site data
Try clearing cookies and site data for Ticketmaster before re-attempting your order. This resets your session which could resolve glitched transactions.
Use a different payment method
Switch to another credit card or payment provider like PayPal to see if that allows your transaction to go through properly.
Confirm your account login is correct
Double check you are logged into the correct Ticketmaster account that placed the incomplete order. Using the right login credentials ensures you see accurate order statuses.
Reset your account password
Try resetting your Ticketmaster account password in case your existing credentials are not being accepted which could prevent order processing.
With patience and some troubleshooting tricks, you can hopefully resolve Ticketmaster orders stuck in “in progress” limbo. But if issues persist, keep contacting their customer support for additional assistance until your order can be completed.
Conclusion
A Ticketmaster order “in progress” typically just means your tickets are being processed and will soon be confirmed. While the pending status may be concerning, it is often just a waiting period for high demand events or payment validations. If you placed your order during an active sale, your tickets are likely on the way once the status updates to “completed.” However, prolonged stuck orders could indicate a problem needing troubleshooting or support assistance. Be patient but proactive in resolving any lingering order issues to ensure you receive your event tickets.