When you purchase tickets on Ticketmaster, you are assigned an order number that uniquely identifies your ticket purchase. This order number is important for a few reasons:
Tracking Your Order
The main purpose of the Ticketmaster order number is to allow you to track the status of your ticket order. This number will be provided to you via email after completing your purchase, and will also be available in your Ticketmaster account purchase history.
You can use this order number to:
- Check if your order is still processing or if your tickets have been issued
- View the delivery method for your tickets (mobile, print at home, mail, etc)
- See details like seat locations for your tickets
- Check the status if you are transferring tickets to someone else
So anytime you need to get information on your ticket order or make changes, this number is essential to provide to Ticketmaster so they can look up the right purchase.
Identifying Your Tickets
In addition to tracking your order, the Ticketmaster order number is also usually printed directly on your tickets. This serves as a second identifier in case you need to verify the tickets.
For example, if you purchase print-at-home tickets, the order number will be printed across the top in addition to the individual ticket numbers. This provides an extra layer of security and identification.
If you have hard tickets mailed to you, the order number is typically printed somewhere on the ticket as well, though it may not be as clearly visible as on print-at-home tickets.
So the order number links your physical tickets to your specific order in Ticketmaster’s system. Without it, it would be difficult to definitively prove the tickets are yours.
Order History and Receipts
The order number also acts as a permanent reference to your purchase in Ticketmaster’s records. Even years later, you can retrieve information on your order if needed.
Some examples where having the order number is useful:
- Getting a receipt for tax or accounting purposes
- Disputing a charge on your credit card statement
- Adding tickets to your archives if it was a memorable event
- Providing proof of ticket cost and date to calculate capital gains if reselling tickets
Ticketmaster keeps full order details on file linked to each unique order number given out. So even if you lose the email receipt they sent, you can still get a copy by referencing the order number.
What the Order Number Looks Like
A Ticketmaster order number consists of 8 or 9 digits, usually formatted like this:
1234567 or 123456789
There is no special meaning to the digits themselves – they are randomly generated for each order placed. The numbers do not encode any particular information about the purchase.
However, the first few digits may often be similar on orders placed around the same time. This is because Ticketmaster order numbers are sequentially generated, up to a certain point.
For example, if one customer places order 12345678, the next customer in line might receive order number 12345679. So the first 5-6 digits are somewhat related to order timing, while the remaining digits are completely random.
Where to Find Your Order Number
There are several places you can locate your Ticketmaster order number if needed:
- Order Confirmation Email – The main place Ticketmaster will provide the order number is in the confirmation email sent out right after you complete your ticket purchase. It will typically be shown in a few places within the email body.
- Ticketmaster Account – After logging into your Ticketmaster account online, you can view all past ticket orders and their associated order numbers under the ‘My Tickets’ or ‘Order History’ section.
- Mobile Ticket Barcode – If you used Ticketmaster’s mobile ticketing option, the 8 or 9 digit order number will be included right on the ticket barcode within the Ticketmaster app.
- Printed Tickets – As mentioned previously, the order number is usually printed somewhere on hard copy tickets that were mailed to you or printed at home.
- Credit Card Statement – The order number is typically included on the charge from Ticketmaster that appears on your credit card account statement.
So in most cases, the easiest way to find it is to simply check the confirmation email from your purchase. But if for some reason you no longer have that, there are still ways to dig up the order number if needed.
Calling Ticketmaster for Help
If you cannot locate your order number through any of the channels above, you can always contact Ticketmaster’s customer service department for assistance. You will need to provide:
- Your name as it appears on the order
- The original credit card used for purchase
- The event name, date, and location
- Approximate date when the order was placed
With those details, their team can search for your purchase in their system and provide the associated order number.
Online Ticket Resale
If you choose to resell your tickets through an online ticket exchange like StubHub, you will need your Ticketmaster order number for verification. This proves to the buyer that you have legitimate tickets.
Typically during the transfer process, you will be asked to enter the Ticketmaster order number along with the ticket details in order to list them for sale. The exchange needs to confirm the tickets are valid.
So if you think you may want to resell the tickets later, be sure to keep the order number handy in case you need it.
Does Each Ticket have a Unique Number?
While each Ticketmaster order gets its own unique order number, the individual tickets often do not. The exception is if you purchased “Platinum” type tickets which come with a P-code for each specific ticket.
But for normal tickets, they will typically only be differentiated by the seat location printed on them. For example, you may have 2 tickets showing:
- Section 203, Row J, Seat 25
- Section 203, Row J, Seat 26
Those would both be under the same order number, but identified by the unique seat assignments.
This also means if you wanted to sell just one of the tickets from your order, you would still need to provide the full order number when listing it for resale. The order number applies to the entire ticket purchase, not individual seats.
Special Cases
In some special cases, your Ticketmaster order may actually have two different numbers associated with it:
- Primary Order Number – This is the main order number discussed above that identifies your transaction.
- Secondary Verification Code – For high-demand events that are likely to sell out quickly, Ticketmaster will issue a special short verification code as a security measure in addition to the order number. This usually consists of 3 letters or numbers and is sent separately from the main order number.
The verification code helps ensure only you can access the tickets, since it acts as a password that must be entered to complete the transfer if you choose to resell them.
This prevents someone from trying to fraudulently list your tickets by only providing the order number. The extra verification code adds another layer of security.
Summary
The main points to remember about Ticketmaster order numbers:
- Acts as a unique identifier for your ticket purchase
- Allows you to track status and delivery details on your order
- Provides permanent records of your purchase that can be accessed anytime
- Typically 8 or 9 random digits assigned sequentially
- Printed on tickets and emailed in confirmations for reference
- Needed if you want to resell tickets through an exchange
So anytime you buy tickets through Ticketmaster, be sure to keep the order number handy. It is your proof of purchase and access to valuable ticket details.
Order Number Example | Details |
---|---|
1234567 |
|
1234567890 |
|
1234123 |
|
This table provides examples of what a Ticketmaster order number typically looks like. Valid numbers are 8 or 9 random digits assigned uniquely to each order.
Frequently Asked Questions
Why do some orders have an extra 3-digit verification code?
For very popular events expected to sell out fast, Ticketmaster sometimes adds a short verification code as a security measure against fraudulent selling of tickets. This code acts like a password when reselling tickets.
Can I use the order number to print my tickets again?
Unfortunately no – the order number alone is not enough to reprint tickets if they were lost. You would need to contact Ticketmaster and have them resend the original tickets to the verified email on the order.
Where is the order number on my printed ticket?
There is no standard place where it is printed, but it is usually found somewhere on the front or back of the ticket in small font. For print-at-home tickets, it will be clearly displayed at the very top.
Can someone steal my tickets if they know my order number?
Extremely unlikely. The order number itself does not give access to your tickets. They would also need access to your Ticketmaster account + original credit card used to truly steal tickets.
Conclusion
Ticketmaster order numbers play an important role for customers by tracking ticket purchases, providing order history, and enabling ticket resale. The unique 8 or 9 digit number assigned to each order acts as a key identifier and reference point for ticket details.
Carefully retaining this Ticketmaster order number provides customers with critical information and convenience when accessing their ticket purchase long after the initial transaction.
Understanding what the order number is used for and where to find it if needed empowers customers to take full advantage of Ticketmaster’s ticketing and order management systems.