Managing your tickets on Ticketmaster refers to accessing and utilizing the various tools and features available to ticket buyers after purchase in order to view, transfer, sell, or make changes to their tickets. This allows customers to easily manage their purchases.
Viewing your tickets
Once you have purchased tickets on Ticketmaster, you can view your tickets at any time by logging into your Ticketmaster account online or in the mobile app. This allows you to see details of your purchase including:
- Event name, date, time, and venue
- Seat locations showing section, row, and seat numbers
- Number of tickets purchased
- Order number and barcode for each ticket
- Ticket status such as ready for transfer or download
- Delivery method – mobile, print at home, mail, will call
Viewing your ticket info is useful to check details, make sure your tickets are valid and ready, and find order numbers needed for will call pickup. You can also access your tickets from your account even if they were purchased as a guest without being logged in.
Transferring tickets
If you can no longer attend an event, you may be able to transfer your tickets to someone else through your Ticketmaster account. This allows the new ticket holder to access the tickets you purchased.
To transfer tickets:
- Log into your Ticketmaster account and find the event tickets
- Select the transfer option and enter the recipient’s info including name and email address
- Confirm transfer details and process the transfer
- The recipient will receive an email to accept the ticket transfer
- Once accepted, the tickets are transferred and accessible to the new ticket holder
There may be restrictions on transferring tickets, so be sure to check the event or ticket details. Transferring tickets allows easy management if you can’t attend an event you purchased tickets for.
Selling tickets
If you can no longer go to an event and are unable to transfer tickets, you may have the option to sell your tickets through Ticketmaster’s official resale marketplaces. This allows you to sell tickets at face value or set your own price.
To sell tickets on Ticketmaster:
- Access your tickets online and select the sell option
- Pick a resale marketplace like Ticketmaster Resale or NFL Ticket Exchange
- List the tickets by selecting a quantity and setting a price
- Add listing details and payment method for payouts
- Complete the listing and wait for your tickets to sell
- You’ll receive payment once tickets are purchased
Selling provides an easy way within your account to recoup costs on tickets to events you can no longer attend. Keep in mind fees, payout methods, and deadlines when selling tickets.
Changing ticket delivery method
For most tickets purchased through Ticketmaster, you can change the delivery method for your tickets even after purchase. This allows you to easily update how you will access your tickets.
Common delivery options include:
- Mobile – Tickets delivered directly to your smartphone via the app
- Print at Home – Print your tickets yourself on your own printer
- Mail – Physical tickets mailed to you via FedEx
- Will Call – Pick up tickets at the event box office
To change your delivery method, access your purchased tickets in your account. Select the option to change delivery and follow the prompts to update to your desired method. Changing the delivery provides flexibility if your plans change after buying tickets.
Editing ticket details
If you purchased multiple tickets in a single order, you can edit the details on each individual ticket through your Ticketmaster account. This allows you to update the following:
- Ticket holder name – change the name printed on the ticket
- Ticket holder email – update the email tied to that ticket
- Delivery method – change delivery for a specific ticket
- Wheelchair or accessible seating – request accessible accommodations
Editing ticket details is useful if you made a mistake entering names or contact info when purchasing or if your group plans change. Updating details helps ensure every ticket holder receives the right info and access.
Splitting ticket transfers
If you purchased multiple tickets on a single order, Ticketmaster allows you to split up the ticket transfers. This means you can transfer tickets in the order to different recipients.
To split a transfer:
- Select the transfer option for the order with multiple tickets
- On the transfer page, select “Split Transfer”
- Assign tickets individually to different recipients
- Complete the transfers by entering details for each recipient
Splitting transfers allows easily managing group orders by sending tickets to multiple people if needed.
Managing season or multi-event ticket packs
For season ticket packages or multi-event tickets, Ticketmaster provides tools to manage your tickets across all the events covered. This includes:
- Viewing the full schedule of events in your ticket pack
- Accessing individual event tickets in your package
- Transferring or selling tickets just for specific events
- Customizing ticket delivery event-by-event
You can access these management options under your season or multi-event ticket order. Managing ticket packs this way provides more control over a large package spanning multiple events in one purchase.
Updating contact information
It is important to keep your contact information updated in your Ticketmaster account. This ensures you receive all event communications and ticket deliveries. You can easily update details like:
- Name
- Email address
- Phone number
- Mailing address
Updating your details ensures all ticket deliveries, transfers, and communications reach you properly. Review your account details periodically and make any needed changes.
Canceling or exchanging tickets
In select cases, Ticketmaster may allow you to cancel an order for a refund or exchange tickets for a new event. This is dependent on the event refund and exchange policy.
If an option is available for your tickets, you will see the cancel/exchange option in your Ticketmaster account. You can request a refund or search events to exchange your tickets. If approved, the changes will be processed on your account.
Cancelling or exchanging can provide relief if plans fall through for an event. Review policies closely and request changes through your account if available.
Resending tickets
If you lost your ticket delivery or need them sent again, you may be able to resend tickets to your account. This allows you to have tickets delivered to you again by email or other selected delivery method.
To resend tickets, find your order and select the resend option. Choose your delivery method and enter any other details required to have your tickets delivered again. Only possible for certain ticket types.
Downloading tickets to digital wallets
For mobile transfer tickets, you may have the option to download them to your Apple Wallet or Google Pay account for convenient digital access. This provides:
- Barcode access even without cell service
- Easy scanning directly from your wallet
- Syncing between devices if logged into the same wallet account
Check your ticket eligibility and account options to add event tickets to your connected digital wallet for simplified access.
Managing group orders
When you purchase tickets for a group through your Ticketmaster account, you gain access to manage the entire order. This includes:
- Viewing all tickets in the order
- Editing individual ticket details
- Transferring specific tickets to others
- Updating contact info for all guests
- Coordinating will call or box office pickup
Group order management provides a centralized way to distribute tickets and info when purchasing for multiple people. Handle all ticket operations through your account.
Connecting to social media groups
You can link your Ticketmaster account to related social media groups for certain events. This provides:
- Chat with other ticket holders before the event
- Find other people sitting in your section
- Connect with travelers going to the same away games
- Coordinate meetups or other plans
Check for event-specific social media groups available to join as a ticket holder. These groups foster community and help coordinate plans.
Verifying your tickets
If you ever need to verify the validity of your tickets, you can access Ticketmaster’s online verification tools for help. This allows you to:
- Enter a ticket number or scan a barcode
- View ticket details including status, seats, event, date, etc.
- Confirm if a ticket is valid and ready for entry
- Detect if a ticket has been resold or transferred
Verifying tickets provides peace of mind and helps avoid fraud. Quickly check ticket info through Ticketmaster before events.
Getting help by contacting support
If you ever run into trouble managing your tickets, Ticketmaster provides customer support by phone and online. You can:
- Access online help articles for common questions
- Start a chat with a support agent online
- Look up the phone number to call for urgent issues
- Email support with detailed issues if needed
Do not hesitate to contact Ticketmaster support for quick help managing your tickets. Agents can walk you through any problems or surface solutions you may have missed.