Transferring a ticket on Ticketmaster can seem daunting, but it’s actually a straightforward process once you understand the steps involved. In this comprehensive guide, we’ll walk through how to transfer tickets you’ve purchased on Ticketmaster.com or the Ticketmaster app so you can securely and easily send them to someone else.
Can You Transfer Tickets on Ticketmaster?
Yes, Ticketmaster allows ticket transfers in most cases. When you purchase tickets on Ticketmaster, the tickets are tied to your account and linked to your name. However, Ticketmaster gives you the option to transfer your tickets to someone else in certain situations.
It’s important to note that some tickets cannot be transferred. This includes:
- Non-transferable tickets
- Restricted tickets
- Season tickets or passes
- VIP packages
You’ll need to check the specific event and ticket type to see if transfers are allowed. This information is usually available during the purchase process. If you already own the tickets, you can view the transfer status by accessing your tickets online or in the app.
When Would You Want to Transfer Tickets?
There are a few common scenarios when transferring tickets on Ticketmaster can come in handy:
- You can’t attend the event – If something comes up and you can no longer go to the event, you can transfer your tickets to a friend or family member. This ensures the tickets don’t go to waste.
- You want to gift tickets – Purchasing tickets for someone else but having them shipped to you first? Transferring them over allows you to securely get them the tickets.
- You purchased group tickets – For group tickets, you may need to distribute tickets to various people. Transfers make this easy.
- You’re splitting costs – Splitting costs with friends? Buy the tickets upfront and then transfer their ticket to them.
The ability to transfer tickets provides flexibility if your plans change. It’s definitely a useful feature Ticketmaster offers!
Transferring Tickets on a Computer
Ready to transfer that Ticketmaster ticket? Here are step-by-step instructions for the computer transfer process:
- Access your Ticketmaster account – Go to ticketmaster.com and log into your account. If you don’t already have an account, you’ll need to create one.
- Find your tickets – Once logged in, select “My Events” to view your ticket purchases. Locate the event you want to transfer tickets from.
- Select transfer – Click the “Transfer Tickets” button next to the event listing. If the event does not have this, then ticket transfers are not allowed.
- Enter recipient details – Enter the recipient’s name, email address, and an optional message. Make sure their email is correct!
- Review details – Double check the transfer details and number of tickets being sent.
- Confirm transfer – Agree to the Terms & Conditions and complete the transfer by selecting the “Transfer Tickets” button.
- Send confirmation email – Ticketmaster will send a confirmation email to both you and the ticket recipient. The email contains details on claiming the transferred tickets.
And that’s it! The tickets should now be available for the recipient to manage and access. Make sure they claim the tickets by following the link in the confirmation email.
Transferring Tickets on Mobile
Don’t have access to a computer? You can also transfer Ticketmaster tickets right from your mobile device using the Ticketmaster app. Here are the steps:
- Download app & log in – Download the Ticketmaster app from the App Store or Google Play Store. Launch the app and log into your Ticketmaster account.
- Access tickets – Tap “My Tickets” and select the event that you want to transfer tickets from.
- Tap transfer – Select the “Transfer Tickets” option. Again, confirm that the event allows transfers.
- Enter details – Type in the recipient’s name, email address, and optional message.
- Review transfer – Verify the details and number of tickets being transferred.
- Complete transfer – Accept the Terms & Conditions, then tap “Transfer Tickets” to complete the transfer.
- Check email – You and the ticket recipient will both receive a confirmation email with details on claiming the tickets.
The mobile transfer process is very similar overall. The recipient will need to open the email and follow the instructions to add the tickets to their Ticketmaster account.
Tips for Transferring Tickets
To ensure a smooth ticket transferring process, keep these tips in mind:
- Double check recipient emails to avoid errors.
- Only transfer tickets to people you know and trust.
- Communicate details to the recipient so they know to claim the tickets.
- Make sure the tickets say “Transferable” before initiating a transfer.
- Transfer well in advance of the event to avoid last minute issues.
- Confirm the recipient successfully claimed the tickets and can see them in their account.
Troubleshooting Ticket Transfers
Hopefully you won’t run into any hiccups during the transfer process, but here are some troubleshooting tips just in case:
Tickets Won’t Transfer
If you get an error about non-transferable tickets, first double check the event allows transfers. It will indicate this during purchase. If it does allow transfers, reach out to Ticketmaster Customer Support for assistance investigating the issue.
Recipient Doesn’t Receive Email
First, confirm you entered the correct email address for the recipient. If correct, advise the recipient to check their spam folder. They can also reach out to Ticketmaster Customer Service to request another copy of the transfer email.
Transfer Already Completed
If you get a message saying the transfer already took place, check with the recipient to see if they successfully received and claimed the tickets. There is no way to transfer tickets twice.
Tickets Already Claimed
If the tickets were already claimed by another user, unfortunately you are out of luck. Transferred tickets can only be claimed once, after which they are tied solely to that user’s Ticketmaster account.
Changing Your Ticketmaster Account Details
Before we wrap up, it’s worth mentioning that transferring tickets does not also transfer Ticketmaster account details. Things like the account holder name, email, password, and payment details do NOT carry over to the recipient.
The recipient will access the tickets via their own existing account or by creating a new Ticketmaster account. Your account details remain unchanged. Keep this in mind if you are transferring tickets – you are only transferring the tickets themselves, not any account information.
Conclusion
We’ve just walked through the entire ticket transfer process on Ticketmaster. While it may seem complex, it’s actually quite straightforward once you know the steps.
The key takeaways are:
- Check if the event allows transfers before starting.
- Carefully enter the recipient’s email address where prompted.
- Have the recipient watch their email and claim the tickets.
- Communicate with the recipient to ensure they received the tickets.
- Only the tickets themselves transfer – account details stay the same.
Following this guide, you can seamlessly transfer Ticketmaster tickets to friends or family. Never let an extra ticket go to waste again!