If you are having issues verifying your bank account on Ticketmaster, there are a few potential reasons why it may not be working and steps you can take to troubleshoot. The most common reasons involve incorrect account numbers or routing numbers being entered, accounts not matching the name on the Ticketmaster account, technical errors, and banks blocking verification attempts. Below we’ll walk through each of these issues and how to resolve them.
Confirm Account and Routing Numbers
The most common reason Ticketmaster bank verification fails is because the account or routing numbers were entered incorrectly. Double check that you have the right account and routing numbers for the bank account you want to verify. An incorrect number will cause the verification to fail.
You can find your account and routing numbers on a paper check, printed on your bank statement, or by logging into your bank’s website. Be sure to only use the bank account number and not the entire debit card number. Also confirm it is your checking account number and not a savings account, as some banks use different numbers for each.
Carefully re-enter the proper account and routing numbers into Ticketmaster. Triple check each digit to make sure nothing is transposed. Mistyping a single number will result in failure to verify.
Name Matching Issues
For Ticketmaster to successfully verify your bank account, the name on the Ticketmaster account must precisely match the name on the bank account. Even small differences can cause verification to fail.
Log into your bank account and confirm the exact name listed on your bank statements and account profile. Then check that same exact spelling of your first and last name on your Ticketmaster account. If there are any differences at all such as extra middle names or suffixes, it will block verification.
If the names do not match, you will need to modify your Ticketmaster account name to match the bank account name exactly. This may require contacting Ticketmaster customer support to make name changes if unable to do so under account settings.
Technical Errors
In some cases, you may encounter an error during Ticketmaster’s verification process even when you have entered the right account numbers and matching name. This is typically due to a temporary technical issue either with your bank or with Ticketmaster.
Try verifying again in a few hours or the next day. Often these types of intermittent technical problems will resolve on their own. Make sure to try re-entering the account details from scratch instead of reusing already entered numbers.
If the error persists for several days, contact Ticketmaster support. They can look into technical issues on their end disrupting the verification process. Provide any error codes or messages you see to help them troubleshoot.
Bank Blocking Verification
Some banks will intentionally block online verification attempts from Ticketmaster and other merchants. This is often due to fraud prevention protocols that detect unusual verification activity.
Call your bank’s customer service and explain you are attempting to verify your bank account with Ticketmaster but it keeps getting rejected. They can unblock your account from their end and allow future verification requests to process.
You may also need to go into a local branch and have them make a note on your account to authorize Ticketmaster verification. The bank can then instruct their fraud team to allow this specific activity.
Using a Different Bank Account
If you are unable to successfully verify your chosen bank account due to name mismatch issues or other problems, the simplest option is often to switch to verifying with a different bank account.
As long as you have another checking account that has a matching name with your Ticketmaster account, attempt to verify using that account instead. This sidesteps any persistent issues with your original selected bank.
Be aware that if you change the bank account you want to use later, you will have to go through the verification process again with the new account number.
Payment Options Until Verified
While you work on getting your bank account verified with Ticketmaster, there are alternative payment methods you can use to purchase tickets:
- Credit or debit card – This is the simplest option. Just use a Visa, Mastercard, American Express or Discover card to check out.
- Ticketmaster gift card – Purchase a gift card from Ticketmaster.com and use the gift card funds to buy tickets.
- PayPal – Connect your PayPal account ahead of time to use as payment.
These allow you to secure tickets right away while you continue troubleshooting your bank account verification. Just know that these alternative payment methods may incur higher fees.
Get Help from Ticketmaster Support
If you have tried all troubleshooting steps and your bank account still will not verify, reach out to Ticketmaster’s customer support for assistance. Call +1 800-653-8000 or contact their support team online.
Provide as many details as possible about your verification issues and steps taken. Ticketmaster can investigate why verification is failing and work with you or your bank to resolve it.
As a last resort, they may recommend submitting identity verification documents like bank statements and ID to manually confirm your account.
With help from their customer service team, you should be able to get to the bottom of the verification problems and get your bank account fully set up for hassle-free Ticketmaster purchases.