When purchasing tickets on Ticketmaster, you may receive an SMS text message asking you to verify your phone number. This extra verification step helps ensure your tickets are going to the right person and prevents fraud. While an extra step, responding to the SMS verification is quick and easy if you know what to expect.
Why You Get a Ticketmaster Verification SMS
There are a few common reasons Ticketmaster may send a verification SMS when you purchase tickets:
- You’re using a new device – If you typically buy tickets on your laptop but are now on your phone, Ticketmaster wants to verify it’s really you.
- You’re logging in from a new location – If you’re traveling or connecting from somewhere unusual, Ticketmasterdouble checks it’s you.
- Your purchase looks suspicious – Large bulk orders or last minute purchases can trigger the verification text.
- Your account history – If your account lacks purchase history, you may be asked to verify.
The bottom line is Ticketmaster wants to prevent fraud and ensure you receive your tickets. The verification text provides an extra layer of security on top of your password.
What to Expect in the Verification SMS
The verification SMS will come from a 5-digit number. Here’s an example message you may receive:
“Ticketmaster Verification Code: 123456. Don’t share this code with anyone.”
The message contains a 6-digit verification code, along with instructions not to share the code. The code is valid for 10-15 minutes typically before expiring.
How to Respond to the Verification Text
When you receive the SMS, respond quickly before the code expires. Here are simple steps to verify your phone number:
- Open the text message and locate the 6-digit verification code.
- Go back to the Ticketmaster purchase page or app you were using.
- Enter the 6-digit code in the verification field.
- Complete your ticket purchase.
That’s all there is to it! Entering the code allows Ticketmaster to connect your phone number with your account and complete the purchase.
Troubleshooting Issues with the Verification Text
In some cases, you may run into issues receiving or responding to the verification text from Ticketmaster. Here are some troubleshooting tips:
- Didn’t receive the text: Double check your phone number listed on your Ticketmaster account. Make sure your phone has signal and try resending the verification text.
- Code expired: If your code expired before use, you can request Ticketmaster resend a new one.
- Wrong number: If the text went to the wrong number, update your contact information in your Ticketmaster account.
- Still not working: Contact Ticketmaster customer support for further assistance verifying your number.
Using an Authenticator App Instead
If you prefer not to receive SMS texts for verification, Ticketmaster allows using an authenticator app instead. Popular options like Google Authenticator or Authy will generate verification codes you can enter.
To set this up:
- Download the authenticator app on your smartphone.
- Log into your Ticketmaster account online.
- Go to your Account Settings and Profile.
- Choose to add an authenticator app under Security.
- Follow prompts to sync your app and generate codes.
Once enabled, you’ll be prompted for an app-generated code when purchasing tickets instead of the SMS text.
Why Verification Codes are Important
While an extra step, legitimate verification ensures a smooth experience purchasing and using your tickets. Keep the following in mind:
- It helps prevent fraud from thieves trying to steal tickets.
- It ensures tickets go to real fans and not scalpers or bots.
- It means you won’t have issues entering the event with valid tickets.
- It protects your personal information and payment details.
Just a few seconds to enter the verification code gives you peace of mind that your tickets are secured.
Tips for a Seamless Verification Process
To make the verification text process simple each time you order Ticketmaster tickets, keep these tips in mind:
- Make sure your contact info is up to date in your Ticketmaster account.
- Use the same device to purchase tickets that you have your text messages on.
- Only share the code with Ticketmaster, no one else needs it.
- Save the verification text so you can easily reference the code.
- Enter the code quickly before it expires to complete your order.
Verification Codes on Shared or Work Devices
If you are purchasing tickets on a shared device or work computer, keep in mind:
- The text will go to your personal phone number on file.
- Log out of your Ticketmaster account after purchasing.
- Don’t save the verification code anywhere on the device.
- Make sure no one else has access to view your text messages.
Taking these precautions ensures your verification code stays secure.
Purchasing Tickets as Gifts for Others
If you are purchasing Ticketmaster tickets to give as gifts, you’ll still need to respond to the verification text yourself. Some tips include:
- Use your phone number when purchasing for recipient security.
- Let the gift recipient know to expect tickets from you.
- Forward the ticket transfer information after your purchase.
- Transfer tickets to their Ticketmaster account afterwards if needed.
Gifting tickets still requires going through the verification process on your end first for safety.
Avoiding Scams and Fake Code Requests
Always be vigilant about scam attempts requesting your verification code. Remember:
- Ticketmaster will never ask for your code directly.
- Do not reply with your code to any phone call, email, or text.
- Only enter your code at verified Ticketmaster checkout or app.
- If something seems suspicious, contact Ticketmaster before responding.
Protect yourself by only using your verification code at legitimate Ticketmaster sources.
Why You May Not Get a Verification Request
In some cases, you may purchase tickets without receiving a verification request. This can happen if:
- You have a purchase history with Ticketmaster.
- You’re using a recognized device.
- Your account has extra security protections.
- Your order doesn’t seem high risk.
Not getting a verification text doesn’t mean your tickets aren’t secured. Ticketmaster only sends codes when extra verification is needed.
Verification Texts Help Keep Tickets Secure
Receiving a verification SMS may seem like an extra step, but it helps Ticketmaster protect your tickets and account. The short time needed to enter the code is worth it for the added security and fraud prevention. Just respond quickly before the code expires, and you can checkout smoothly and securely every time you order tickets.