If you are trying to purchase tickets on Ticketmaster but are not receiving the verification code needed to complete your order, there are a few troubleshooting steps you can take. The verification code is an important security measure, so not receiving it can be frustrating. However, in most cases the issue can be resolved quickly.
What is the Ticketmaster verification code and why is it needed?
The verification code is a 6-digit number that Ticketmaster sends via text message or email when you are completing a ticket purchase. Entering this code verifies your identity and allows the transaction to be safely processed.
Ticketmaster uses the verification code as an extra layer of security to prevent unauthorized purchases. Without the correct code, you won’t be able to finalize your ticket order, so it’s an essential part of the buying process.
Potential reasons you are not receiving the Ticketmaster verification code
There are a few common reasons why you may not be receiving the verification code:
- Incorrect contact information – If you entered the wrong phone number or email address, you won’t get the code.
- Spam filter – The code email may have gotten caught in your spam folder.
- Poor cell signal – Spotty cell service can interfere with text message delivery.
- Verification method issue – You may have requested email but Ticketmaster defaulted to text.
- Timing – Sometimes there is a lag and the code comes through late.
- Too many attempts – Requesting too many codes can trigger a security lockout.
Steps to troubleshoot and resolve the issue
If you aren’t receiving the Ticketmaster verification code, try these troubleshooting tips:
- Double check your contact information – Log into your Ticketmaster account and confirm your phone number and email are correct under “My Account.” Update if needed.
- Check spam and junk folders – If you requested email delivery, look for the code in your spam or promotions folders. Check all folders.
- Try an alternate contact method – Request the code via text if originally sent to email, or vice versa.
- Use a different device – Try getting the code sent to a different phone or opening the email on a computer.
- Move locations – For text codes, move to an area with better cell signal and re-request the code.
- Use wifi calling/messaging – Enable wifi calling or messaging which can improve text delivery.
- Whitelist Ticketmaster – Add Ticketmaster as a safe sender in your email account settings.
- Restart the process – Cancel your order and start again if issues persist. Use a different delivery method.
- Contact Ticketmaster – If you cannot resolve the issue, reach out to their customer service for assistance.
Getting the code resent
If you need the verification code sent again, you can typically request a new text or email from the checkout page. There should be a link or button to “resend code.” Use this if you didn’t receive the initial code.
Keep in mind there may be a limit to how many times the code can be resent. Too many requests may trigger a security lock for suspicious activity. If you’ve reached the retry limit, you’ll need to begin the purchase process again.
What to do if you cannot get the code
If you still cannot get a verification code after exhausting the troubleshooting steps, here are some additional options:
- Use an alternate payment method – Trying a new credit card or payment app may work.
- Try on a different device – Switch to a phone, tablet, or computer you haven’t attempted purchase on.
- Try a different browser – Use Chrome, Firefox, Safari, etc if issues in one browser.
- Clear cookies/data – Wipe browser history and cookies as outdated data can cause problems.
- Use a different Ticketmaster account – Create or log into another account and attempt process again.
- Contact Ticketmaster – Explain inability to get code for assist. Provide order details.
- Attempt ticket purchase later – Delay transaction and try again in a few hours or the next day.
Why is the Ticketmaster verification code not working?
In some cases, you may receive the verification code but run into an issue where it is not being accepted during the order completion process. Some potential reasons for this:
- Typos – Double check the code you entered matches exactly what was sent.
- Expired code – There is usually a short time limit, so the code may have expired.
- Too many attempts – Entering too many wrong codes can invalidate the valid one.
- Page error – Refreshing site or navigating away can clear entered info.
- Copy-paste issue – Sometimes copy-pasted codes are not accepted. Retype the code.
If the code is still not working after following troubleshooting tips, you will likely have to begin the ticket transaction again and get a new valid verification code sent to complete your purchase.
Avoiding problems with the Ticketmaster verification process
To help ensure a smooth ordering process in the future, keep these tips in mind:
- Make sure your contact info is current before starting each transaction.
- Only request the code when you are ready to complete purchase.
- Copy-paste the code carefully or type it manually to avoid errors.
- Save the code in your notes as a backup in case issues pop up.
- If possible, complete your purchase on a computer for a more reliable experience.
- Connect to wifi or improve your cell signal before beginning checkout.
- Whitlist Ticketmaster as a trusted sender in your email account.
- Remain patient and do not rapidly request multiple codes if delayed.
Getting help resolving verification code issues
If you continue having trouble receiving or using the Ticketmaster verification code, there are support options available:
- Contact Ticketmaster customer service by phone for real-time assistance.
- Reach out via the online help request form with full details of the problem.
- Check the Ticketmaster FAQ for helpful information on verification codes.
- Connecting with Ticketmaster support on social media can sometimes get a faster response.
- Contact your cell provider if text message codes are not coming through reliably.
Ticketmaster’s support team can view order details and activity on your account to help spot and correct issues getting the verification code. Provide them as much information as possible to expedite the process.
With some persistence and the right troubleshooting steps, most situations with the Ticketmaster verification process can be resolved. Carefully review your settings, contact info, and activity details to identify what may be preventing code delivery or acceptance. Get in touch with support if additional assistance is needed so you can promptly complete your ticket purchase.