If you are trying to sign in to your Ticketmaster account but the page is not loading or just spinning, there could be several reasons why this is happening. Here are some troubleshooting tips to help get the sign in page working again so you can access your Ticketmaster account.
Check Your Internet Connection
The most common reason the Ticketmaster sign in page may not be loading is because of an issue with your internet connection. Try closing out of the Ticketmaster tab and opening a new tab to access another website. If other pages are loading slowly or timing out, you likely have an overall internet connectivity problem. Here are some things to try:
- Restart your wifi router and modem
- Try accessing Ticketmaster on your mobile data if you are on wifi
- Make sure you don’t have too many tabs open in your browser
- Check for internet or wifi outages in your area
Give your router a restart, wait a few minutes, then try loading the Ticketmaster sign in page again. This often resolves temporary internet glitches. Make sure any other devices connected to the same network can access web pages as well.
Clear Browser Cache and Cookies
If other sites are loading fine, the issue may be isolated to your browser. Try clearing your cache and cookies to see if that gets the Ticketmaster sign in page loading again. Here are the steps for the major browsers:
Chrome
- Click the 3 dots in the top right
- Go to More Tools > Clear Browsing Data
- Select Cookies, Cached Images/Files
- Click Clear Data
Safari
- Go to Safari > Clear History and Website Data
- Select Cookies and Cached Images/Files
- Click Clear History
Firefox
- Click the 3 lines in the top right
- Go to Options > Privacy & Security
- Click Clear Data under Cookies and Site Data
- Select Cookies and Cached Web Content
- Click Clear
After clearing the browser data, try reloading the Ticketmaster sign in page. This often resolves browser-specific issues that are preventing the page from loading correctly.
Try Incognito or Private Browsing Mode
If clearing the cache did not work, try loading the Ticketmaster sign in page in an incognito or private browsing window. This starts your browser in a fresh, clean state without any extensions, history, or other data that could be interfering with the page loading properly.
In Chrome and Firefox, you can open a new incognito window from the File menu. In Safari, enable Private Browsing from the Safari menu. Then navigate to the Ticketmaster sign in page and see if it loads correctly. If so, some setting or extension in your normal browser profile could be causing the issue.
Temporarily Disable Browser Extensions
Some browser extensions, like ad blockers, privacy extensions, or VPNs can sometimes interfere with pages loading properly. Try temporarily disabling all your extensions and reload the page. In Chrome, you can disable them all by clicking the Extensions icon and turning them off.
If the page starts working, turn on your extensions one-by-one until you find the problematic one. You may need to uninstall or update that extension to resolve the conflict.
Try Again on Another Browser
Try loading the Ticketmaster sign in page in another browser as well, such as Microsoft Edge, to see if the problem persists. If the page loads fine there, it indicates an issue with your normal browser profile. You may need to reset your browser settings in order to resolve it.
Update Your Browser
Make sure you are running the latest version of your preferred browser. Outdated browsers can sometimes have problems loading modern web pages properly. In Chrome, click the 3 dots in the top right and go to Help > About Google Chrome to check for updates. In Firefox, go to Help > About Firefox. Safari and Edge should prompt you automatically when an update is available.
Try Loading the Mobile Site
Attempt to load the Ticketmaster mobile login page at m.ticketmaster.com. Sometimes the mobile version of a site will work even when the desktop version is failing to load. If the mobile page works, it indicates an issue with how the desktop site is loading for your browser or device specifically.
Clear DNS Cache
Your DNS cache stores information about website URLs and their corresponding IP addresses. A corrupted cache could be directing your browser to the wrong IP for the Ticketmaster sign in page. To flush your DNS cache in Windows, open the Command Prompt and type “ipconfig /flushdns”. On Mac, open Terminal and type “sudo killall -HUP mDNSResponder”.
Reset TCP/IP Stack
Resetting your TCP/IP stack will clear any corrupted networking components that could be interfering with accessing the Ticketmaster website. In Windows, open an elevated Command Prompt and run “netsh int ip reset” and “netsh winsock reset”. On Mac, open Terminal and type “sudo killall -HUP mDNSResponder” followed by “sudo dscacheutil -flushcache”.
Try Disabling VPN or Proxy
If you are connected to a VPN or proxy service, it could be interfering with your ability to access Ticketmaster. Try disconnecting from the VPN or proxy and load the Ticketmaster sign in page over your normal internet connection. Some VPN services block access to certain sites.
Temporarily Disable Firewall/Security Software
Overly restrictive firewalls or security programs can block access to websites. Try temporarily disabling any internet security suites, firewalls, antivirus, or other security software and attempt to load the page again. If successful, you may need to adjust your software settings to allow access to Ticketmaster.
Try on Another Device
Attempt to access the Ticketmaster sign in page from another device on your network, such as a laptop, tablet, or mobile phone. If the page loads normally on other devices, the problem may be isolated to your particular computer’s network configuration or hardware.
Contact Your ISP
If you still cannot get the Ticketmaster sign in page to load after trying all troubleshooting steps, there could be a more serious connectivity issue between your ISP and Ticketmaster’s servers. Contact your internet provider’s technical support for assistance investigating and resolving the problem.
Use an Alternate Ticketmaster Access Method
While you continue troubleshooting, you may need to use an alternate method to access your Ticketmaster account other than the website:
- Use the Ticketmaster mobile app on your smartphone or tablet
- Call Ticketmaster customer service for assistance accessing your account
- Have tickets resent to your verified email address if available
- Follow Ticketmaster on Facebook/Twitter and DM them for support
With some perseverance, you should be able to get to the bottom of why the Ticketmaster sign in page is not loading and resolve the problem so you can access your important account. The most common fixes involve checking your internet connection, clearing browser data, or updating browser software. But additional troubleshooting steps like flushing your DNS cache, resetting network components, or contacting your ISP may be required. Reach out to Ticketmaster customer support if all else fails.