If you are trying to place an order on Ticketmaster but keep getting errors or the order will not go through, there are a few things you can try to troubleshoot the issue. The most common reasons for Ticketmaster orders not working include website errors, payment issues, high traffic volumes, cookie conflicts, VPN usage, and more.
Clear your browser cache and cookies
One of the first things to try when Ticketmaster order placement is not working is to clear your browser’s cache and cookies. Cache and cookie files can sometimes become corrupted or conflict with the Ticketmaster website, preventing orders from processing correctly. Follow these steps:
- Close all browser windows and tabs.
- Open your browser again.
- Press Ctrl + Shift + Delete on Windows or Command + Shift + Delete on Mac to open the clear browsing data popup.
- Make sure both “Cookies and other site data” and “Cached images and files” are checked.
- Click clear data.
- Try placing your Ticketmaster order again.
Clearing this temporary browsing data forces your browser to start a fresh session with the Ticketmaster website, which often resolves issues.
Check your payment method
Payment issues like insufficient funds, expired cards, and fraud blocks can also prevent Ticketmaster orders from completing. Check that:
- Your credit/debit card or other payment method has not expired and has sufficient funds.
- Your payment details entered match your actual payment instrument details.
- Your payment provider has not temporarily blocked payments due to suspected fraud. You may need to contact them.
Also try using a different payment method than you normally use on Ticketmaster just in case there is an issue with your default payment profile on their end.
Use a different browser or device
Sometimes browser or device conflicts can interfere with Ticketmaster’s ordering system. Try switching to a different web browser or mobile device and see if you can complete the order that way. For example, if you normally use Chrome on desktop, try ordering in Firefox instead. Or if you are on iPhone, try on an Android device.
Make sure to fully close out all Ticketmaster tabs and windows before switching browsers. Also clear cookies and cache again after switching.
Disable VPN if using one
If you are connected to a VPN, try disconnecting it and placing your Ticketmaster order over your normal internet connection. VPN encryption and rerouting of your traffic can occasionally cause issues with websites detecting your location properly for online ticket sales.
Try Ticketmaster mobile app
The Ticketmaster mobile app sometimes has better luck processing orders, especially during high traffic sales when the main website is overloaded. Download the Ticketmaster app for iOS or Android if you don’t already have it, log into your account, and try completing your ticket purchase there.
Use a different internet connection
Connect your device to a different wifi network or switch to mobile data if you are on wifi. This will rule out any issues with your specific network connection interfering with the Ticketmaster website. Restarting your router can also help in some cases.
Wait and try again during lower traffic times
For hot ticket sales and other peak ordering times, the massive traffic volume can sometimes cause Ticketmaster to have problems processing all orders. Issues are more likely right when sales first open. Try waiting an hour or two for traffic to die down a bit, then attempt placing your order again during lower volume times.
You can also try waiting and ordering late at night or early morning when overall website traffic is lower. Just don’t wait too long if tickets are scarce.
Double check your ticket details
Before attempting your order again, log into your Ticketmaster account and ensure all ticket details are correct including quantity, section/row/seat, ticket type, delivery method etc. Incorrect details can cause order processing failures, so double check everything is right.
Also make sure your billing address matches the address listed on your payment method. Ticketmaster verifies this to prevent fraud.
Contact Ticketmaster customer support
If you still cannot get your Ticketmaster order to process after trying these tips, your best option is to contact their customer support team directly. You can reach Ticketmaster customer service by:
- Calling Phone Support at (800) 653-8000
- Initiating a Live Chat from their Contact Page
- Emailing them at [email protected]
When you contact support, explain your order issue in detail and what troubleshooting you’ve already tried. They can look into your specific case and account details to determine why your order may not be working. They can also process the order manually on their end if needed.
Reset your Ticketmaster password
Resetting your Ticketmaster password can clear up account conflicts preventing orders from processing correctly. Follow these steps:
- Click Forgot Password on the Ticketmaster login page.
- Enter the email address on your account.
- Check for a reset password email from Ticketmaster and open it.
- Click the link in the email to create a new password.
- Try placing your order again after resetting your password.
Verify your account and identity
Ticketmaster may require verified accounts and identification to process orders for some events or regions. Check your account to see if identity verification is pending, indicated by a notice to complete your profile.
Uploading a photo ID and completing other verification steps allows Ticketmaster to confirm your identity and prevent account abuse. This unlocks full order functionality.
Use an alternate Ticketmaster pre-sale code
If you are ordering tickets during a pre-sale, try using a different valid pre-sale code than you originally tried. Some codes may become maxed out and no longer work properly to admit customers into the pre-sale.
Codes from the event performer, venue, sponsor, or Ticketmaster’s own pre-sales typically all work interchangeably. Search forums or ask friends if they have another code you can try using instead.
Try general public on-sale if still in pre-sale
As a last resort, you may want to wait for the general public on-sale time if you are still within the pre-sale ordering period. Transitioning from the pre-sale to the fully public sale often resolves intermittent technical issues. Just be prepared for potentially higher competition to get tickets.
Conclusion
Troubleshooting Ticketmaster order problems requires patience and methodically working through possible solutions. Start with simple steps like clearing cookies, changing devices or payment methods, and verifying your account. If orders still will not process, contact Ticketmaster customer service for personal assistance. Be persistent and keep trying – you will eventually get that coveted order completion page!