Trying to purchase event tickets on Ticketmaster but keep getting errors when you attempt to pay? You’re not alone. Payment issues are one of the most common problems Ticketmaster users face. The good news is there are several troubleshooting steps you can take to get your Ticketmaster payment working again.
Quick Fixes To Try
If your Ticketmaster payment isn’t going through, here are some quick fixes to try that may resolve the issue:
- Refresh the page – Sometimes a simple page refresh can fix intermittent payment errors.
- Use a different browser or device – Switching browsers or devices may allow the payment to go through if there are browser-specific issues.
- Check your internet connection – Make sure you have a stable internet connection. Connect via ethernet cable or move closer to your router if on WiFi.
- Disable browser extensions – Browser extensions can sometimes interfere with payments, try disabling them temporarily.
- Try a different payment method – Switch to a different valid credit card or payment type like PayPal.
Troubleshooting Based on the Error Message
If those quick fixes don’t work, look for a specific error message on the checkout page that explains why your payment isn’t going through. Here are some common error messages and steps to resolve them:
“Your payment was declined”
This usually means there was an issue with your credit/debit card. Some things to try:
- Confirm card details entered correctly and try re-entering.
- Contact your bank to check if they declined the transaction. Ask them to allow it.
- Use a different card if available.
- Add your card to your Ticketmaster “wallet” for faster checkout next time.
“Transaction timed out”
There was likely a communication issue between Ticketmaster and your bank. Try:
- Waiting a few minutes and retrying the payment.
- Calling your bank to make sure they aren’t blocking the transaction.
- Paying with a different card or payment method.
“Card not supported”
Your card or card type likely isn’t accepted. You can either:
- Use a different supported card like Visa, Mastercard, Amex, or Discover.
- Pay with PayPal if your card isn’t accepted.
“Error processing request”
This generic error could mean different things, try:
- Reloading the page and trying again.
- Using a different browser or device.
- Double checking card details entered correctly.
- Contacting Ticketmaster support if error persists.
Payment Troubleshooting Steps To Try
If you still can’t complete your Ticketmaster purchase, working through these common troubleshooting steps may identify and resolve the problem:
1. Check Your Internet Connection
Make sure you have a stable internet connection when trying to pay. Using public WiFi or a weak cell signal can cause payment issues. Connect via ethernet or move closer to your router if on WiFi.
2. Disable Browser Extensions
Extensions like ad blockers, VPNs, or privacy extensions can sometimes interfere with payments. Try disabling them temporarily to see if that fixes it.
3. Use a Different Browser or Device
There may be a browser-specific compatibility issue impacting payments. Try using a different mainstream browser like Chrome, Firefox, Edge, or Safari. Also attempt paying on a different device like a mobile phone, tablet, or computer.
4. Enter Payment Details Manually
Rather than auto-filling payment card details, try manually entering them. This avoids any issues with stored details.
5. Call Your Bank
Contact your bank to see if they are blocking the transaction. Ask them to allow the purchase. Also check if there are restrictions on online/international purchases if paying with a debit card.
6. Try a Different Payment Method
Instead of paying directly with a debit/credit card, try using a digital wallet like PayPal that acts as an intermediary. Or pay with a different debit/credit card if you have one.
7. Use Ticketmaster Wallet
For faster checkout, add your card to your Ticketmaster account wallet. Your details will be tokenized for more secure one-click payment next time.
8. Contact Ticketmaster Support
If you still can’t pay after trying all troubleshooting steps, reach out to Ticketmaster’s customer support. They can look into the specific issue and hopefully resolve it or point you in the right direction.
Avoiding Ticketmaster Payment Problems
While occasional payment issues are hard to avoid completely, here are some tips to minimize problems in the future:
- Maintain a strong internet connection when purchasing tickets.
- Disable any browser extensions before checking out.
- Add your payment details to Ticketmaster wallet for faster checkout.
- Make sure your bank allows online purchases and international transactions.
- Use a credit card instead of a debit card to avoid holds.
- Save Ticketmaster support contact information in case you need help.
Using An Alternative Ticket Site
If you continue having payment problems on Ticketmaster, you may want to purchase tickets from an alternative ticket marketplace instead. Some popular alternatives include:
- StubHub – Large ticket exchange with millions of event listings from resellers.
- Vivid Seats – Ticket reseller with big inventory of seats for sports, concerts, theater.
- SeatGeek – Aggregates ticket listings from resale markets and primary sellers.
- AXS – Digital ticketing platform owned by AEG entertainment company.
- Gametime – Last-minute ticket app with on-demand mobile delivery.
Many of these sites may have lower fees, more payment options, and better pricing than Ticketmaster. Just make sure to compare all costs and fees so there are no surprises.
Getting Help From Ticketmaster
If you continue having unresolved payment issues on Ticketmaster, there are a few ways to get help directly from their customer service team:
- Online Help Center – Search common payment error fixes and contact support.
- Live Chat – Get real-time help from a support agent online.
- Phone – Call their toll-free customer service line for personalized assistance.
- Twitter – Tweet @Ticketmaster with your issue to get a response.
Ticketmaster customer service agents can look into your specific account, order, or error details to troubleshoot and resolve your payment problem so you can complete your ticket purchase.
The Bottom Line
While Ticketmaster payment issues can be frustrating, there are ways to troubleshoot and fix many common problems. Quick fixes like refreshing the page or using a new device may do the trick. If not, call your bank, try other payment methods, or reach out to Ticketmaster support. With some persistence, you should be able to complete your ticket transaction successfully.