If you are trying to reset your Ticketmaster password but keep getting error messages or the reset email won’t send, don’t worry – you are not alone. Resetting a password on Ticketmaster can be tricky for a number of reasons. In this comprehensive guide, we will walk through all the potential issues step-by-step and provide solutions so you can finally get back into your account.
Trying to Reset Password But Not Receiving Email
One of the most common issues when trying to reset a Ticketmaster password is that the reset email never arrives in your inbox. There are a few potential reasons for this:
- The email is going to your spam or promotions folder – be sure to check these folders in addition to your main inbox.
- You entered the wrong email address – double check that the email you are using matches the one for your Ticketmaster account exactly.
- Your email provider is blocking the message – some providers like Gmail may block the reset email thinking its spam. You may need to adjust your filters.
- The email address on your account is out of date – if you no longer have access to the email on your Ticketmaster account, you will need to contact customer support to update it.
If you have checked all these options and are still not receiving the reset email, try requesting it again. Also be sure to check your email immediately after requesting the reset, as the links often expire after a short period of time.
Receiving Reset Email But Link Not Working
Another common scenario is getting the Ticketmaster password reset email but then the link not working when you click on it. Here are some tips in this case:
- Copy/paste the full link into your browser rather than clicking – sometimes the hyperlink doesn’t work properly.
- Triple check that you are entering the correct new password and following all criteria.
- Reset your browser cookies and cache then try again – clearing out old data can help.
- Try opening the link in a different browser or incognito mode.
- Make sure you are clicking the reset link within the allotted time period before it expires.
If the link itself seems faulty, go back and request a new reset email. You may also want to contact Ticketmaster if this issue persists after multiple tries.
Getting “Account Locked” Messages
Many Ticketmaster users attempting a password reset suddenly find themselves locked out of their accounts. This is triggered if there have been multiple failed login attempts. The good news is in most cases it is a temporary lockout that resolves on its own:
- First, remain calm – your account and tickets are still safe. The lockout is a security measure.
- Try logging in again after a 15-30 minutes. The system may just need a brief cool down period.
- If the lockout continues, you may need to contact Ticketmaster support to unlock your account.
- Going forward, be sure not to accidentally trigger lockouts by mistyping your password multiple times.
Resetting Password Through Mobile App
Many Ticketmaster users prefer to manage their accounts through the Ticketmaster mobile app. Here are some tips for resetting your password this way:
- Tap “Sign In” then “Forgot Password”
- Enter the email address on your account when prompted
- Select whether to reset password via email or SMS text verification code
- Follow the steps in the email or text message prompts to create your new password
- You may need to re-login to the app with your new password once the reset is complete
One thing to note – if you reset your Ticketmaster password within the mobile app, the updated login credentials will also work on the full website. So no need to reset separately for mobile vs website.
Using Ticketmaster Chatbot for Password Help
Ticketmaster offers customer support through AI chatbots to help with password resets and other common issues. Here is how to use it:
- Go to the Ticketmaster Help Page and look for the chat icon in the bottom right corner.
- Click the chat icon to open the AI chat window.
- Type “reset password” or “forgot password help” to bring up relevant options.
- Follow the chatbot prompts to provide your account email and get steps to reset your password.
- If the chatbot is unable to resolve your issue, you can request to speak with a live agent.
One advantage of using the Ticketmaster chatbot for password help is that you can get instant support rather than waiting for an email response. The chatbot is available 24/7.
Calling Ticketmaster Customer Service
If you are still unable to reset your Ticketmaster password through email, the mobile app, or chatbot, calling customer service is another option. Here are some tips for calling:
- Have your account email address ready when you call.
- Be prepared to verify your identity by providing additional account details.
- Write down any new temporary password provided by the agent.
- Ask to enable SMS text password reset if available for your account.
- Request that the agent stays on the line until you can login successfully.
Keep in mind that Ticketmaster customer service will never ask you to disclose your actual current password. Representatives can only provide password resets, not see your existing password.
Utilizing Two-Factor Authentication
One of the best ways to avoid losing access to your Ticketmaster account is to enable two-factor authentication (2FA). Here is how it works:
- In your account settings, choose to enable 2FA.
- Select either SMS text messages or an authenticator app such as Google Authenticator.
- Each time you login, you will now enter a code from your phone in addition to your password.
With 2FA enabled, only someone with access to your physical phone can login. This provides an extra layer of security and makes it much less likely you will get locked out.
Creating a Strong Ticketmaster Password
Your Ticketmaster password plays a key role in keeping your account secure. Follow these tips to make sure your password is as strong as possible:
- Use at least 12 characters – longer is better.
- Include upper and lowercase letters, numbers, and symbols.
- Avoid common words, phrases, or patterns.
- Do not use personal information like your name or birthday.
- Consider using a password manager to generate and remember secure passwords.
Be sure to avoid reusing your Ticketmaster password on any other sites. Using unique passwords for every account improves your overall security.
Conclusion
Resetting a Ticketmaster password can be a headache if you encounter errors or get locked out. By carefully checking your email address, trying different browsers, leveraging the mobile app and chatbots, and contacting customer service, you can typically get back into your account successfully. Enabling two-factor authentication and using strong password best practices can also help avoid issues accessing your Ticketmaster account.