If you are an iPhone user and are having issues using the Ticketmaster app or website, this guide will help troubleshoot some common problems and get you back to smoothly purchasing tickets. We’ll go over potential causes like app bugs, website errors, account problems, and internet connectivity issues. With the right fixes, you’ll be able to quickly buy tickets for concerts, sports games, and other events right from your iPhone.
Updating the App and iOS
One of the first things to try if the Ticketmaster app is not working on your iPhone is to make sure you have the latest version of the app and that your iOS is up to date. App developers frequently release updates to fix bugs and improve performance. Apple also regularly releases new iOS versions with security patches, speed improvements, and bug fixes.
To update the Ticketmaster app:
- Go to the App Store on your iPhone
- Tap on your Account icon in the top right corner
- Scroll down and tap on “Available Updates”
- Look for the Ticketmaster app and tap “Update” to install the latest version
To update your iPhone’s iOS:
- Go to Settings > General > Software Update
- Your iPhone will check for any available updates
- Tap “Download and Install” to update your iOS to the latest version
Once both the app and system software are updated, try using Ticketmaster again to see if it resolves any crashing, freezing, or other issues you were experiencing.
Checking Account and Payment Details
Problems with your Ticketmaster account could also prevent the app or website from working properly on your iPhone. Double check that:
- Your Ticketmaster login credentials are correct
- Your payment details are valid and up to date
- Your billing and shipping addresses are accurate
You can update any of this information by logging into your Ticketmaster account online and accessing your account settings and saved payment profiles. Incorrect account details can sometimes lead to errors during the checkout process.
Force Quitting and Reinstalling the App
A more advanced troubleshooting step is to force quit and reinstall the Ticketmaster app. This will flush out any corrupt data or settings that may be causing functionality problems. To do this:
- Double tap the Home button on your iPhone to bring up the multitasking view
- Locate the Ticketmaster app preview and swipe up to close the app
- Go to the App Store, search for Ticketmaster, and tap to reinstall the app
- Try launching Ticketmaster again and see if the issues persist
Reinstalling the app gives you a clean slate and often resolves any unusual bugs that pop up after major iOS updates or from app data corruption.
Using Ticketmaster on Safari
If the Ticketmaster app continues to have problems, try accessing Ticketmaster through the Safari browser on your iPhone. Navigate to ticketmaster.com and try browsing events and going through the checkout flow.
Safari has its own dedicated process and data storage on iOS. Using the website instead of the app can help narrow down if the issues you’re experiencing are specifically with the app or exist more broadly across Ticketmaster services.
You can also try troubleshooting steps like force quitting Safari, toggling airplane mode on/off to reset the network connection, and clearing cookies and website data through Safari’s settings to see if that resolves website-specific issues.
Contacting Ticketmaster Support
If you still cannot get Ticketmaster working properly on your iPhone after trying the above steps, it’s time to contact their customer support team. Describe in detail the problems you’re experiencing along with what troubleshooting you’ve already attempted.
Some things Ticketmaster support may help with include:
- Resetting your account credentials if you’re unable to login
- Removing corrupt app data from their servers
- Issuing refunds for failed purchases
- Troubleshooting transactions with your payment provider
- Submitting bug reports to their engineering team
Be prepared to provide any information they request like order numbers, account emails, device details, screenshots and so on. Support should be able to resolve most systemic issues unless there is a major outage or bug affecting all users.
Using an Alternative Ticket Service
In some cases, you may need to use an alternate ticket seller if Ticketmaster is completely unusable on your iPhone and their support cannot resolve your problems in a timely manner. Popular alternatives include:
- StubHub – Large ticket marketplace with resale options
- Vivid Seats – Allows sorting and filtering by ticket quality attributes
- SeatGeek – Lets you view interactive maps when choosing seats
- AXS – Official ticket provider for many major venues
Be sure the tickets you purchase are valid and follow standard safety practices when buying from resellers or individuals. While not always ideal, an alternate vendor may be your most reliable way to get tickets when dealing with persistent Ticketmaster issues.
Summary
Troubleshooting steps like updating software, checking account details, reinstalling the app, contacting support, and trying alternate vendors can all help resolve Ticketmaster problems on your iPhone. Identify whether the issues are app-specific or exist across platforms so you know where to focus your efforts. With patience and diligent troubleshooting, you should be able to get back to smoothly purchasing tickets from your iPhone in no time.