If you’re trying to access Ticketmaster and the website or app is not loading, there are a few potential causes and solutions to try. The most common reasons Ticketmaster may not be loading properly include internet connectivity issues on your end, high traffic volume on Ticketmaster slowing things down, needing to clear your browser cache and cookies, an outdated app or web browser, or server outages on Ticketmaster’s end. Here’s a detailed look at the various reasons Ticketmaster may not be loading for you, along with troubleshooting tips to get it working again.
Checking your internet connection
One of the first things to check when Ticketmaster isn’t loading is your own internet connection. Open a new tab and try loading other websites – if they aren’t working either, you likely have an issue with your internet that is preventing Ticketmaster from loading. Here are some things to try:
- Check if other devices on the same network are able to connect to the internet properly. If it’s only your device that can’t connect, restart your device.
- Restart your router and modems, wait 30 seconds after rebooting before trying to reconnect.
- If you’re on a wireless connection, try moving closer to the router or accessing Ticketmaster on a wired connection instead.
- Run a speed test to confirm your internet speeds – if they are very slow, contact your ISP as you may have an issue with your connection.
- Temporarily disable any VPNs, firewalls, or security software you have running that could be blocking connectivity.
- Reset network settings on your device to clear any problematic customized configurations.
If other sites are loading fine, the issue is likely isolated to Ticketmaster. Move on to troubleshooting your browser and app issues specifically.
Clearing your browser cache
Outdated files stored in your browser’s cache can sometimes prevent sites like Ticketmaster from loading properly. Clearing this data forces your browser to re-download a fresh copy of the site. Follow these steps based on your browser:
Chrome
- Click the 3 dots in the top right corner
- Select Settings
- Click Privacy and Security
- Under “Clear browsing data” click Clear data
- Select the desired timeframe and make sure “Cached images and files” is checked
- Click Clear data
Firefox
- Click the 3 lines in the top right corner
- Go to Options
- Select Privacy & Security
- Under Cookies and Site Data click Clear Data
- Select the desired timeframe and make sure “Cached Web Content” is checked
- Click Clear
Safari
- Click Safari in the top left corner
- Select Preferences
- Go to the Privacy tab
- Click Manage Website Data
- Select Remove All for the desired timeframe
- Close the window and relaunch Safari
After clearing the cache, try loading Ticketmaster again. If it works, your browser just needed a fresh copy of the site files.
Using a different browser
An outdated or buggy browser can sometimes cause issues loading pages. Try launching Ticketmaster in a different browser like Chrome, Firefox, or Edge and see if the problem persists. You can also update your usual browser or try using Ticketmaster’s mobile site instead.
If Ticketmaster loads properly in one browser but not another, the problematic browser likely just needs to be reinstalled or updated. If it still doesn’t work across any browser, there’s an issue on Ticketmaster’s end.
Updating apps and operating systems
For mobile app issues, make sure you have installed the latest version of the Ticketmaster app. Bug fixes, compatibility improvements, and performance enhancements in newer versions can sometimes resolve loading problems. Go to your device’s app store to check for and install updates.
It’s also a good idea to confirm your device’s operating system is fully updated. On iOS, go to Settings > General > Software Update. On Android, go to Settings > System > Advanced > System Update. Install any available firmware updates, restart your device, then try the Ticketmaster app again.
Trying on a different network
Connect your device to a different wifi network or switch to mobile data if you’re currently on wifi. This will confirm whether the issue stems from your specific ISP or network. If Ticketmaster loads fine on cellular data but not on your home wifi, there may be router settings or connectivity problems with your usual network.
You can also try accessing Ticketmaster on another device on the same network. If your phone can’t load Ticketmaster but your computer on the same wifi can, the problem lies with your phone. This can help narrow down where the issue originates.
Logging out and back in
Sometimes you may get stuck on a specific page that refuses to load properly. Logging out and then back into your Ticketmaster account essentially resets your session which can resolve odd loading issues. Try this from both the website and mobile app.
Be sure to use the proper logout option rather than just closing the tab or app. On desktop, click your account avatar in the top right, then Account Details > Sign Out. In the app, tap the ≡ menu icon, then Account Details > Sign Out. Then log back in with your username and password.
Allowing cookies and site data
Ticketmaster relies heavily on cookies and local storage to function optimally. If you have these disabled in your browser, it can prevent pages and tickets from loading properly. Make sure cookies and site data are allowed for Ticketmaster.
In Chrome, click the lock icon left of the URL bar and make sure Cookies is switched on. In Firefox, click the shield icon in the URL bar and make sure Cookies is set to Allow. On Safari mobile, go to Settings > Safari and ensure Block All Cookies is disabled.
Trying Ticketmaster Customer Support
For account-specific issues like being unable to access your tickets or load your previous orders, you may need to contact Ticketmaster directly. Customer service can investigate issues related to your account and possibly resolve loading problems on your purchases.
You can reach their support team via:
- Online chat: Click Help in the site footer and start a chat session
- Email: Fill out a contact form on their Help site
- Phone (North America): 1-800-653-8000
- Phone (International): Check the Support site for local numbers
Describe your loading issue in detail along with any troubleshooting steps you’ve tried. They may be able to fix account or access problems that are preventing Ticketmaster from working correctly.
Using a different browser profile
Browsers isolate settings, cache, and customizations on a per-profile basis. If you are having issues across multiple sites including Ticketmaster, try launching your browser in a fresh new profile without any add-ons, extensions, or changes.
In Chrome, click your profile icon in the top right and choose Add new. Launch Ticketmaster in this new profile and see if the problems persist. In Firefox, go to about:profiles and create a new profile, then launch the browser with that profile.
If Ticketmaster loads fine in a new profile, the cause likely lies with an extension or setting in your usual profile. You can then selectively re-enable extensions in your everyday profile to identify any incompatible add-ons.
Testing on a different device
Try accessing Ticketmaster on a completely different device like a friend’s phone, a public computer, or a tablet. If it loads normally on other devices, something is misconfigured on your usual phone or computer preventing Ticketmaster from working.
You can then reset that device to factory default settings and start from scratch without any custom changes. Back up your data first, then reset the device and try Ticketmaster again. If it now works properly, one of your personal tweaks or downloads was causing conflicts.
Waiting during high traffic times
When major events go on sale or following a big concert announcement, Ticketmaster often experiences very high traffic volumes. Too many visitors at once can slow down page loading and responsiveness. If you experience loading issues mainly during peak sales times, this may be the reason.
Try accessing Ticketmaster during off-peak hours when traffic is lower. The site may load perfectly fine at other times when fewer people are competing for tickets. You can also use the mobile app which may handle spikes in traffic better than the desktop site.
If pages start timing out or failing to load midway through an event purchase, keep trying – your tickets are still reserved while you remain on the checkout process. Just be patient and keep refreshing if Ticketmaster starts lagging due to excessive demand.
Using Ticketmaster Verify to fight bots
To combat automated bots trying to buy up tickets, Ticketmaster has implemented additional browser verification steps like captchas to prove visitors are human. This can add extra loading time during peak events.
Registering for a free Ticketmaster account and enabling Ticketmaster Verify can help bypass these steps for faster checkout times. This verifies your device as a trusted ticket buyer, reducing bot-related slowdowns.
Checking Ticketmaster system status
In rare cases, widespread loading and access issues may indicate full system outages on Ticketmaster’s end. Technical problems with their servers and infrastructure can prevent any users from loading pages properly site-wide.
Check Ticketmaster Support or DownDetector to see if others are reporting major outages and slow loading across the platform, signaling issues on Ticketmaster’s side.
During confirmed system outages, waiting for Ticketmaster to fully restore service is typically the only option. Keep an eye on their status page for updates on any identified problems and timing for fixes. Issues are usually resolved within a few hours at most.
Contacting your internet service provider
If Ticketmaster continually fails to load properly on your home network across all devices, the problem may lie with your ISP or router configuration. Some possible causes includes:
- DNS issues at your ISP incorrectly resolving Ticketmaster’s domain
- Network ports blocked on your router configuration
- Throttling, bandwidth caps, or QoS settings affecting connectivity
- Outdated network equipment needing firmware upgrades
Contact your ISP’s tech support team to investigate and resolve any connectivity or network factors on their end impacting access to Ticketmaster. Be prepared to provide specific examples of exactly when and how Ticketmaster fails to load for you.
Conclusion
With the wide range of potential issues covered here, you should now have several troubleshooting processes to help get Ticketmaster loading properly again. Start with simpler steps like clearing your browser cache, trying different devices or networks, and updating apps and operating systems. For ongoing issues, consider router settings, account conflicts, ISP connectivity, or full site outages.
Ticketmaster is a heavily trafficked site so intermittent slowdowns during peak events are expected. But following these tips should help narrow down and fix any consistent loading problems you encounter.