When purchasing tickets on Ticketmaster, some users may notice there is no option to enter a promo code during checkout. This can be frustrating for those trying to save money on their ticket purchases. There are a few reasons why Ticketmaster may not provide a promo code field.
Promotional codes are event-specific
Many of the promo codes available for Ticketmaster are specific to certain events or venues. For example, a code may only be valid for a particular concert tour or show at a specific arena. If the event you are purchasing tickets for does not have any active promo codes available, there will be no spot to enter one during checkout.
Third-party seller tickets
If you are purchasing tickets through a third-party seller on Ticketmaster, rather than directly from Ticketmaster itself, promo codes will not apply. This includes tickets sold through fan exchanges or resellers. Promo codes are only valid on Ticketmaster-owned ticket inventory, so you won’t have the option to use one if buying from a third party.
Mobile app limitations
The Ticketmaster mobile app does not currently have an option to enter promo codes during checkout. Even if a code is valid for the event you are purchasing, you will need to complete your order through the Ticketmaster website in order to redeem the promo code. The mobile app checkout lacks a dedicated promo code field.
Codes tied to Ticketmaster accounts
In some cases, promotional codes must be added to your Ticketmaster account in order to redeem them. If a code requires this extra step, there will not be a spot to enter it during checkout unless it has already been added to your account. Check for any instructions that indicate a code must be added to your account first before attempting to use it on a purchase.
Onsale codes for new events
When tickets initially go on sale for an event, there may be presale promo codes available that provide early access. But once tickets go on general sale to the public, these presale codes will no longer work. The promo code field is removed during general onsale once the presale codes have expired.
Expired codes
If the code you are trying to use has reached its expiration date or the allotted number of redemptions, it will no longer be accepted on Ticketmaster. Make sure to check the details of any promo code to confirm it is still active and valid for use before attempting to redeem during checkout.
Promotions involving discounted or free tickets
Some Ticketmaster promotions offer discounted tickets or even free tickets without requiring a code. For example, deals like “$25 tickets” that are inherent to the event will automatically apply the discount during checkout without needing a code. The promo code field would be unnecessary in these cases.
Things to try if promo code won’t work
If you have a code that you believe should be valid for your ticket purchase, but the checkout screen is not providing a promo code option, there are a few things you can try:
- Ensure you are purchasing directly from Ticketmaster, not a third-party reseller.
- Double check any code restrictions for specific events, dates, etc.
- Verify the code has not expired.
- Check if the code needs to be added to your Ticketmaster account first before using it.
- Try completing your order on Ticketmaster.com instead of via the mobile app.
- Contact Ticketmaster Customer Service if you believe the code should be applicable to your order.
Contacting Ticketmaster Customer Service
If you are having issues using a promo code that you believe should be valid for your ticket purchase, contacting Ticketmaster Customer Service can help. There are a few ways you can get in touch with customer support:
- Online Help Form – You can submit an inquiry through the Ticketmaster online help form. This will allow you to provide details on the issue you are experiencing.
- Live Chat – On Ticketmaster.com, look for the “Chat With Us” box. This will connect you with a live agent who can assist in real time.
- Phone – Ticketmaster Customer Service can be reached at 1-800-653-8000. Hours are 8am – 8pm on weekdays and 8am – 6pm on weekends (all times Pacific).
- Social Media – You can also try reaching out on Twitter @Ticketmaster or Facebook @ticketmaster.
When contacting customer service, make sure to have details including the code you are trying to use, the event you are purchasing tickets for, the exact wording of any error messages, and any troubleshooting you already attempted. This will help their team better assist you.
Using alternate savings options on Ticketmaster
If you are unable to get a promo code to work on your Ticketmaster purchase, keep in mind there are some other ways you may be able to save on tickets:
- Season ticket holder presales – If you or someone you know has season tickets to a sports team or theater, there are often special presale offers for additional tickets that can save on fees and provide other perks.
- Group discounts – Buying tickets as part of a group (typically 10+ tickets) can qualify you for group savings on your order.
- Ticket exchange sites – Sometimes you can find discounted Ticketmaster tickets being resold on ticket exchange sites.
- Ticketmaster sales – Check the Ticketmaster website regularly for special deals and sales, especially around the holidays.
- Free ticket drawings – Enter any free ticket giveaways or drawings when available for a chance to win tickets.
Saving on tickets without a promo code may require some persistence, strategy, and luck. But being an informed consumer and exploring all your options can help secure the best deals.
Future access to promo codes
Even if a current ticket purchase does not allow promo codes, that doesn’t necessarily mean codes will never be available in the future. As Ticketmaster launches new promotions or you buy tickets for different events, there may be opportunities to save with codes. A few tips include:
- Checking Ticketmaster regularly for codes, especially when newly announced events go on sale.
- Signing up for Ticketmaster emails, which sometimes include exclusive promo code offers.
- Connecting with the venue/artist on social media, where presale codes are often announced.
- Using a ticket reseller that provides a promo code field not available directly via Ticketmaster.
- Downloading the Ticketmaster app, which will notify you when special deals are running.
With a combination of patience, persistence, and timing, there are usually at least some opportunities to take advantage of Ticketmaster promo codes – even if the present checkout screen does not provide the option to enter one.