Having your Ticketmaster account suddenly deleted can be incredibly frustrating and concerning. As a frequent concert-goer and event attendee who relies on Ticketmaster for easy access to tickets, I was alarmed when I tried to log in one day and received a message that my account had been deleted. While upsetting, there are steps you can take to investigate why your account was removed and work to recover it if possible.
Understanding why your Ticketmaster account may have been deleted
Before taking any action, it’s important to understand the reasons Ticketmaster may have for deleting your account. Here are some of the most common causes:
- Inactivity – If you haven’t used your Ticketmaster account in a long time (usually 12+ months), they may automatically delete it due to inactivity.
- Suspicious activity – If Ticketmaster detects suspicious or fraudulent activity related to your account, they may delete it as a security precaution.
- Terms of Service violations – Any violations of Ticketmaster’s Terms of Service could potentially get your account deleted.
- Accidental deletion – In rare cases, an account could be accidentally deleted due to a technical glitch or error.
Knowing the potential reasons why your account was removed will help guide your next steps in attempting to recover it.
Contacting Ticketmaster customer support
The first thing to do if your Ticketmaster account has been deleted is to directly reach out to their customer service team. Here are some tips for contacting support:
- Call the support line – For urgent assistance, calling their 24/7 customer service hotline at +1-800-653-8000 is often the quickest way to get answers.
- Initiate a live chat – Look for the option to chat with an agent live on their website during business hours.
- Email their support team – If phone and chat aren’t available, email [email protected] with your issue.
- Reach out via social media – Many brands monitor Twitter and Facebook closely, so you can also tweet at @Ticketmaster or post on their Facebook page.
- Provide key details – When contacting support, give them your full name, email address used for your account, and any other relevant info.
A customer service agent should be able to look into why your account was deleted and advise if it can be reinstated.
Submitting an account recovery request
If the reason for your account deletion allows for the possibility of recovering it, Ticketmaster customer service should provide you with instructions for submitting an account recovery request. Here is what you can expect from the process:
- Provide proof of ownership – You will need to give personal details like your name, email address, phone number, and possibly order history to prove the account belonged to you.
- Wait for review – Ticketmaster will review your request and provided details to verify your ownership of the deleted account.
- Receive a decision – Within 7-10 business days, you should be notified if your account can be successfully recovered or not.
- Reset password/login – If approved, you will go through a password reset before being able to login again.
Keep in mind that Ticketmaster does not guarantee recovering accounts deleted for policy violations, but it’s still worth initiating the process in case of accidental deletion.
Creating a new Ticketmaster account
If your deleted Ticketmaster account cannot be recovered – either due to the violation that caused removal or unsuccessful account recovery request – you still have the option to create a brand new account. Here are tips for starting fresh:
- Use a different email – Sign up with a new email address not associated with your previous account.
- Avoid past violations – Be very careful to abide by Ticketmaster’s Terms of Service and policies to avoid repeat deletion.
- Add your info – Input your personal details like name, address, and payment information to match your new account.
- Utilize quickly – Start actively using your new account soon after creating it to avoid inactivity deletions.
While frustrating to have to create a wholly new account, this does provide you the opportunity to start fresh and be extra diligent in following Ticketmaster’s account policies.
Taking preventative measures
Moving forward after your Ticketmaster account deletion, it’s wise to take some precautions to help avoid potential issues in the future:
- Save key account info – Keep records of your Ticketmaster account details somewhere secure like a password manager.
- Use account regularly – Log in periodically and make at least a small purchase every 6-12 months to prevent inactivity deletions.
- Avoid violations – Be meticulous about adhering to Ticketmaster’s Terms of Service and acceptable use policies.
- Add contact info – Keep your name, email, phone number, and address up-to-date on your account profile.
- Utilize alerts – Set up order status alerts and account notification alerts to stay updated on any changes.
Putting these preventative measures into practice can help maximize the longevity and security of your Ticketmaster account going forward.
Alternatives to Ticketmaster
If you want to move away from using Ticketmaster altogether, either out of frustration with your account deletion or concerns over their policies, there are alternatives worth considering. Some other ticket buying platforms include:
- StubHub – Large ticket marketplace allowing resells and exchanges in addition to direct sales.
- Vivid Seats – Ticket reseller with big inventory covering concerts, sports, theater, and other events.
- SeatGeek – Consolidates listings from many sellers, with both primary and resale ticket options.
- Gametime – Specializes more in last-minute ticket sales for sports, concerts, and theater events.
- AXS – Digital ticketing platform owned by Anschutz Entertainment Group (AEG).
Take some time to research reviews and policies for any platform you consider using as an alternative to Ticketmaster. Each ticketing service has its own pros and cons to weigh.
Purchasing directly from venues or box offices
Another option altogether is to circumvent third-party digital ticketing platforms by purchasing tickets directly through the venue’s box office. The benefits of buying directly can include:
- No platform fees – Venues don’t charge the types of processing fees ticketing websites do.
- Greater customer service – You can talk face-to-face with a box office rep about ticket needs.
- Added security – No risk of account deletions or policies banning you from a website.
- Flexibility – Box office reps can sometimes find alternative seats if something sells out.
Just keep in mind that box office hours are still limited, so you lose some of the convenience and instant access of digital ticketing. Still, it’s one dependable option for avoiding account issues.
Key takeaways
Having your Ticketmaster account suddenly deleted can certainly be upsetting and disruptive if you rely on them for ticket purchases. By understanding why it may have happened, contacting their customer support, and taking preventative steps moving forward, you hopefully can either recover your account or establish a new one without issue. Just be diligent about regularly using your Ticketmaster account and carefully adhering to all policies. If you prefer to avoid them altogether, exploring alternative ticket buying platforms or purchasing directly from venues are two options worth considering as well.