If you are trying to access your Ticketmaster account but keep getting error messages that your account can’t be found, don’t panic. There are several troubleshooting steps you can take to try to resolve this issue on your own before reaching out to Ticketmaster customer service for additional help.
Make sure you are using the correct login credentials
Double check that you are using the correct email address or phone number associated with your Ticketmaster account when trying to log in. It’s easy to accidentally type in an old email or mix up the numbers in your phone number, which would result in error messages about an account not being found.
If you have multiple emails or phone numbers you’ve used with Ticketmaster in the past, try logging in with each one systematically until you find the right account. Go through your old emails as well to see if you have any Ticketmaster receipts or account notifications that remind you of the login credentials.
Also verify that you are typing in the correct password. If you can’t quite remember your password, try the “forgot password” option on the Ticketmaster login page which will allow you to reset and recover access to your account.
Clear your browser history and cookies
Sometimes an overcrowded browser history or corrupted cookies can create issues with accessing your Ticketmaster account. Try clearing your browser history and cookies completely, then attempt to log into your Ticketmaster account again with your credentials.
On Chrome, go to Settings > Privacy and Security > Clear Browsing Data and make sure cookies and site data and cached images/files are selected before clicking “Clear data.” On Firefox, go to Options > Privacy & Security > Clear Data and select Cookies and Cache before clicking “Clear.” Safari and Internet Explorer have similar options for clearing browser data.
Try logging in on a different device
If you are attempting to access your Ticketmaster account on a computer or mobile device you don’t frequently use, there may be some device-specific settings or caches causing issues. Try logging into your Ticketmaster account on a device you more commonly use like your personal smartphone or home laptop where you know your credentials work.
If you are able to access your account on another device without issue, then the problem is isolated to browser settings, app settings or temporary glitches on the original device you were trying to use. You can either troubleshoot further on the problematic device, or just use the working device for your Ticketmaster needs.
Update or reinstall the mobile app
On mobile devices, make sure you have installed the latest version of the Ticketmaster app. An outdated version of the app can sometimes cause account access issues. Go to your app store and check for any app updates to download.
If your app is up to date, you may need to uninstall and reinstall the Ticketmaster app completely. This will give you a fresh slate to sign into your account properly without any corrupt data causing login issues.
Reset your account password
Even if you are positive you know your current Ticketmaster account password, resetting it can sometimes resolve account access problems. Use the password reset option on the Ticketmaster login page, or in the app, to set a fresh new password.
Make sure your new password is unique and not used across any other accounts for better security. Update the password anywhere else you may have it saved, like in your web browser’s password manager.
Contact Ticketmaster Customer Support
If you have tried all the self-help troubleshooting tips but are still getting error messages about your Ticketmaster account not being found, it’s time to reach out to their customer support team directly for additional help.
Start by looking on the Ticketmaster website and mobile app for options to contact support. There may be phone numbers, email addresses, or chat widgets available.
When you reach a customer service agent, explain in detail the issue you are having accessing your account along with all the troubleshooting methods you’ve tried. Have your account credentials, order history, and any other important information on hand.
The Ticketmaster support team has access to tools and resources beyond general users and will work hard to either restore access to your existing account or help you recover it through additional verification steps.
Create a new Ticketmaster account
If you have gone through all troubleshooting and account recovery options with Ticketmaster support but your account still cannot be accessed, you may need to create a brand new account and start fresh.
Make your new credentials easy to remember but unique and secure. When setting up your new Ticketmaster account, be sure to re-link any payment methods you previously used for ticket purchases.
If you recover any important order history or account details from your old inaccessible account in the future, you can contact Ticketmaster support again to see if they can be transferred over to your new account.
Preventing Ticketmaster account access issues
Once you regain access to your Ticketmaster account, either your original or newly created one, take preventative measures to avoid losing access again in the future:
- Save your login credentials in a secure password manager.
- Make sure your email, phone number, and payment info in your account are up to date.
- Set up two-factor authentication if available for better account security.
- Periodically change your password every few months.
- Use the Ticketmaster website to manage your account in addition to the mobile app.
- Frequently clear browser histories, cookies and cached app data.
- Avoid using public WiFi or devices not your own to access your account.
Following security best practices for your Ticketmaster account can help prevent the headaches of not being able to find or login to it in the future. But if you do encounter access issues again, use the helpful troubleshooting tips outlined to try restoring account access on your own before contacting support.
Recovering lost Ticketmaster tickets and order history
If you are unable to recover access to your previous Ticketmaster account, all hope is not lost when it comes to lost ticket orders and order history. There are still options available for recovering tickets and records of your purchases.
Ticketmaster purchase email confirmations
Any tickets or mobile barcodes purchased through Ticketmaster are emailed to the address associated with your account. Even if you can’t access the account itself, you can recover the ticket barcodes from these purchase confirmation emails from your email inbox.
Search your email for messages from Ticketmaster Customer Service or the sender address [email protected] which will contain ticket barcodes and order details that can be printed out or accessed from another device if needed.
Credit card and bank statements
Your credit card or bank account statements will have records of all Ticketmaster purchase transactions made. While you won’t be able to see specific ticket or event details, you will at least have proof of purchases made for certain dates, times and dollar amounts.
Call the bank phone number on your credit or debit card used for Ticketmaster ticket purchases and ask to check statement transaction records during the time periods you bought tickets. There may be small Ticketmaster fees that jog your memory on events.
Contact Ticketmaster Customer Support
Ticketmaster customer service agents may be able to look up your ticket purchase history if you can provide enough verifying information like your name, email, date and approximates times of purchases.
Have any partial ticket details, order numbers or barcode snippets on hand when you contact them. Make it clear you are not disputing the charges, just attempting to recover records.
As a last resort, if you visit the event venue on the day tickets were purchased for, their box office may be able to search your name or credit card and print duplicates if seats are still available.
Key Takeaways
- Double check your Ticketmaster account credentials are correct when troubleshooting login issues.
- Clear browser history and cookies, reinstall apps or reset passwords to fix account access problems.
- Contact Ticketmaster customer support if self-help tips don’t work to restore account access.
- Use purchase email confirmations, bank statements and Ticketmaster support to recover lost ticket orders.