Experiencing issues with the Ticketmaster app on your iPhone? You’re not alone. The Ticketmaster app is a popular way for iPhone users to purchase event tickets on the go. However, like any app, it can occasionally encounter problems.
In this comprehensive guide, we’ll walk through the top reasons the Ticketmaster app may not be working on your iPhone, as well as steps you can take to get the app up and running again.
Update the App and iOS
One of the first things to try when experiencing app issues is updating the app to the latest version. Ticketmaster frequently releases updates to fix bugs and improve performance in the app.
To update Ticketmaster on your iPhone:
- Open the App Store app
- Tap your profile icon in the top right
- Scroll down to see pending app updates and tap “Update” next to Ticketmaster
If the app is already up to date, you’ll want to make sure your iPhone is running the latest version of iOS. Software updates often include fixes for system-wide bugs that could affect apps like Ticketmaster.
To update iOS:
- Open the Settings app
- Tap General > Software Update
- Download and install any available updates
Force Close and Reopen the App
If the Ticketmaster app is frozen or unresponsive, force closing and reopening the app can get things working again. Here’s how to do it:
- Double click the home button to open the multitasking view
- Swipe up on the Ticketmaster preview to close it
- Open the Ticketmaster app again from your home screen
Force closing the app shuts down all processes and clears any memory issues that may be causing problems. Reopening starts everything fresh.
Check Your Internet Connection
Since Ticketmaster is an online app, you’ll need a stable internet connection for it to function properly. Try disconnecting and reconnecting to WiFi, or toggle cellular data off and back on, to see if that fixes connection problems.
You can also try these steps:
- Put your iPhone in Airplane mode for 30 seconds
- Turn Airplane mode back off
- Open the Ticketmaster app
Toggling Airplane mode cycles your network connection and grabs a new IP address, which can resolve temporary network issues.
Delete and Reinstall the App
If you’re still experiencing persistent problems in the Ticketmaster app, deleting and reinstalling the app may do the trick. Here’s how:
- Hold down on the Ticketmaster icon until it starts wiggling
- Tap the X icon to delete the app
- Open the App Store and search for Ticketmaster
- Tap Get to reinstall the app
This gives you a clean slate by removing any corrupted files or cached data that may be causing crashes or other odd behavior.
Restart Your iPhone
Restarting your iPhone resets running processes and clears memory. This can squash bugs not only in Ticketmaster but also at the system level.
To restart an iPhone 8 or earlier, hold down the Power button until the “Slide to Power Off” prompt appears. Slide to turn off your iPhone. To turn it back on, hold down the Power button until you see the Apple logo.
For iPhone X or later, hold down either volume button and the side button until the power off slider appears. Slide to power off, then hold the side button again until the Apple logo appears to turn it back on.
Update Payment Info
If you’re having trouble completing purchases in the Ticketmaster app, your saved payment info may need updating. Outdated or expired payment methods can prevent transactions from going through.
To update payment info:
- Open the Ticketmaster app and tap the profile icon
- Tap Payment Info
- Enter your new card details or update your billing address
- Tap Save
Be sure to double check that all fields are entered correctly to avoid further payment issues.
Contact Ticketmaster Support
If you’ve tried all the above steps and are still unable to use the Ticketmaster app properly, it’s time to contact their customer support team. They may be able to resolve uncommon bugs specific to your account.
You can get in touch with Ticketmaster support through the following channels:
- In-app chat: Open the Ticketmaster app and tap your profile icon > Help > Contact Us > Chat
- Phone: Call +1 800-653-8000 (toll free)
- Twitter: Tweet @Ticketmaster with your issue
- Email: Fill out the contact form at ticketmaster.com/contact
Be ready to provide details about your iPhone model, iOS version, Ticketmaster app version, and steps you’ve already taken to troubleshoot. With support from the Ticketmaster team, you should be able to get to the bottom of whatever is causing the app to misbehave.
Reset Your iPhone
Resetting your iPhone erases all data and settings and restores it to factory default condition. This wipes the slate completely clean, removing any problematic files that may be interfering with the Ticketmaster app.
Before resetting your iPhone, be sure to backup your data either to iCloud or iTunes. Then follow these steps:
- Open the Settings app and tap General > Reset
- Tap Erase All Content and Settings
- Enter your passcode if prompted
- Tap Erase Now to confirm and reset your iPhone
Your iPhone will reboot into the setup assistant. Simply follow the on-screen instructions to restore your backup and set up your device anew. Reinstall Ticketmaster from the App Store when you’re done.
Check for Ticketmaster Service Outages
Before troubleshooting further, it’s a good idea to check if Ticketmaster is experiencing any service outages. Server problems on Ticketmaster’s end can prevent the app from retrieving event data properly.
Visit the Ticketmaster System Status page at status.ticketmaster.com to see if any ongoing issues are affecting service.
You can also check Ticketmaster’s social media pages like Twitter and Facebook, where they will often post updates about disruptions.
If services appear to be down, you unfortunately may just need to wait for Ticketmaster’s team to resolve the problem on their end before the app starts working again.
Update Your Ticketmaster Account Password
A compromised Ticketmaster account could potentially lead to app problems if someone else has gained access. Resetting your account password locks out anyone else and resolves unauthorized access.
To change your Ticketmaster password:
- Visit ticketmaster.com and click Log In
- Click Forgot Password
- Enter your email and click Send Reset Link
- Follow the emailed link to create a new password
Be sure to use a strong, unique password to improve security going forward.
Check for Ticketmaster App Updates
As mentioned earlier, keeping the Ticketmaster app up to date is key to avoiding bugs. It’s a good idea to periodically check the App Store for new versions and install updates as soon as they become available.
Here’s how to check for updates:
- Open the App Store
- Tap your profile icon in the top right
- Scroll down to see pending app updates
- If a new Ticketmaster update is available, tap Update
Major app versions often squash multiple bugs, so it pays to keep current. Enable automatic app updates in your iPhone settings for convenience.
Free Up Storage Space
If your iPhone is low on storage space, it can cause poor performance and glitchy behavior in apps. Make sure you have adequate free space for Ticketmaster to run smoothly.
Check your available storage under Settings > General > iPhone Storage. A good rule of thumb is to keep at least 1GB free.
To free up space, delete or offload unused apps, photos, videos and music. You can also turn on iCloud Photo Library to store images in the cloud rather than locally.
Disable Background App Refresh
The background app refresh feature can sometimes cause problems for apps like Ticketmaster. Turning it off for the Ticketmaster app is worth a try.
Here’s how to disable background app refresh for Ticketmaster:
- Open Settings > General > Background App Refresh
- Locate Ticketmaster under the Apps header and toggle it off
This prevents the app from updating in the background when not in use, which could resolve any conflicts.
Reset Network Settings
Resetting your iPhone’s network settings clears any problematic network configurations that may be interfering with the Ticketmaster app.
Here are the steps to reset network settings:
- Open Settings > General > Reset
- Tap Reset Network Settings
- Enter your passcode if prompted
- Tap Reset Network Settings again to confirm
This wipes all WiFi passwords, so you’ll need to re-enter any passwords for wireless networks you connect to.
Update Your Billing Address
If you recently moved or your billing address on file with Ticketmaster is outdated, it can cause payment failures in the app. Double check your billing address is current.
To update your billing address:
- Open ticketmaster.com and log into your account
- Click My Account
- Under Account Settings, click Update next to Billing Address
- Enter your new address details
- Click Save Changes
With the correct billing address, any payment issues should clear up.
Grant App Permissions
For the Ticketmaster app to function properly, you need to grant the required permissions such as location access, notifications, photos, and more.
To manage app permissions:
- Open Settings > Privacy
- Select each permission category like Location, Camera, etc.
- Make sure Ticketmaster is switched on
Granting the necessary permissions ensures the app has access to your iPhone features and info it needs.
Try Ticketmaster’s Mobile Site
If all else fails and the Ticketmaster app remains problematic, you can access much of the same functionality through their mobile website at ticketmaster.com.
While not as full-featured, the mobile site allows you to:
- Search events and check seating charts
- Purchase tickets
- View upcoming events
- Manage tickets
To add a shortcut to your home screen, visit ticketmaster.com in Safari, tap Share > Add to Home Screen. This lets you conveniently access the site like an app.
Hopefully the Ticketmaster iOS app starts working properly for you again soon. But in the meantime, the mobile website is a handy alternative.
Summary
Troubleshooting an iOS app like Ticketmaster can involve many steps, but systematically working through potential fixes can get things up and running again:
- Update the app and iOS software
- Force close and reopen the app
- Check your internet connection
- Delete and reinstall the app
- Restart your iPhone
- Verify payment information
- Contact Ticketmaster support
- Reset your iPhone
- Check for service outages
With patience and persistence, you should be able to resolve whatever is causing the Ticketmaster app to misbehave on your iPhone.