Seeing a blank screen when trying to log in to the Ticketmaster app on your iPhone can be frustrating. This issue likely indicates a problem connecting to Ticketmaster’s servers, but don’t worry – it can usually be fixed with a few simple troubleshooting steps.
Check Your Internet Connection
The most common reason for the Ticketmaster login screen to go blank is having no internet connection. Before anything else, confirm that your iPhone is connected to WiFi or mobile data.
- Make sure WiFi is turned on in Settings > WiFi and that your iPhone is connected to a network.
- Alternatively, ensure mobile data is enabled by going to Settings > Cellular.
- Try loading a website in Safari to double-check your internet connection.
- If pages won’t load, your connection itself is the issue. Toggle airplane mode on and off to reset the connection.
Force Quit and Restart the App
If your internet is working fine, the next step is to force quit and restart the Ticketmaster app. This clears out any stuck processes that could be causing problems.
- Double click the home button to open the app switcher.
- Swipe up on the Ticketmaster app preview to force quit it.
- Open the app again and try to log in.
Restarting the app resets it to a clean state, which often resolves temporary glitches like a blank login screen.
Update the Ticketmaster App
An outdated app version can also be the culprit behind login issues. Make sure the Ticketmaster app is updated to the latest version.
- Go to the App Store.
- Tap your profile icon in the top right.
- Pull down to refresh your list of installed apps.
- If an update is available for Ticketmaster, tap Update.
Downloading the newest update will give you the latest bug fixes and performance improvements.
Reinstall the Ticketmaster App
If force quitting and updating don’t help, try uninstalling and reinstalling the Ticketmaster app:
- Press and hold the Ticketmaster app icon until it starts wobbling.
- Tap the X to delete the app.
- Open the App Store and search for Ticketmaster.
- Tap Get to reinstall the app.
This gives you a fresh copy of the app, clearing out any corrupted files that could be interfering with the login process.
Check Account Email and Password
Of course, the problem may also be on the account side. Double check that you’re using the correct email and password.
- Make sure auto-fill didn’t input incorrect credentials.
- Try carefully typing in your email instead of using auto-fill.
- If you can’t remember your password, use the forgot password option to reset it.
- Check that your account email is entered correctly and that the address is valid.
Incorrect credentials will lead to a blank screen instead of error messaging, so verify this info is right.
Clear Safari Cookies and Cache
Outdated cookies and cached data in Safari can sometimes disrupt the Ticketmaster login process. Clearing this data may help:
- Open the Settings app and tap Safari.
- Choose Clear History and Website Data.
- Select Clear History and Data to confirm.
After wiping the cookies and cache, close Safari fully and launch the Ticketmaster app again.
Try Logging In on Another Device
Determining if the issue is device-specific is helpful for troubleshooting. Try accessing your Ticketmaster account on another iPhone or iPad.
- Use a friend or family member’s Apple device if possible.
- Download the Ticketmaster app and attempt login.
- This will reveal if the problem is isolated to your iPhone.
If login works on a separate device, an issue with your iPhone itself is likely at play.
Contact Ticketmaster Support
If you still see a blank screen after trying all troubleshooting steps, it’s time to contact Ticketmaster support:
- In the Ticketmaster app, tap Settings > Support > Contact Us.
- Explain the blank screen issue and troubleshooting attempted.
- Provide your account email address and recent login attempts.
- Support can further diagnose the problem and resolve account-level issues.
Ticketmaster’s team has specialized tools to view technical data about login failures that general troubleshooting can’t identify. Reach out to them before the problem causes you to miss an important event!
Fix iPhone Issues Unrelated to Ticketmaster
In some cases, general iPhone issues like a full storage or stability problems could be contributing to the blank Ticketmaster login screen:
- Check iOS stability by rebooting your iPhone.
- Make space by offloading unused apps and files.
- Update to the latest iOS version.
- Factory reset the iPhone if instability persists.
Addressing unrelated performance and stability problems can improve the Ticketmaster app behavior overall.
Use an Alternate Ticket Purchasing Method
If your Ticketmaster login remains broken, you can still purchase tickets by:
- Using the Ticketmaster website on a computer.
- Purchasing through a ticket resale site.
- Buying at the event’s box office in-person.
While less convenient, these alternate ticket buying options ensure you don’t miss out while working to fix your Ticketmaster app issues.
Prevent Future Login Problems
Once resolved, a few best practices can help prevent further Ticketmaster blank screen problems:
- Enable automatic app updates in the App Store.
- Bookmark the Ticketmaster password reset page.
- Add your account email to iPhone auto-fill.
- Write down your Ticketmaster password securely.
- Clear Safari history and data occasionally.
Following these tips will minimize headaches from login disruptions in the future.
A blank screen when attempting Ticketmaster login on an iPhone is frustrating, but usually fixable. Start with basic troubleshooting like checking your connection, app updates, and account credentials. For ongoing issues, contact Ticketmaster customer support or utilize alternate ticket purchasing methods. With some diligence, you’ll be back to seamlessly accessing your Ticketmaster account.